VICTOR PINTO Local Guide
10 Jul 2026
Horrible experience buying from these people. Dishonest, liars, I would never recommend them and I will never purchase a vehicle from them again.
I recently had my rim repaired. I continue to be disappointed with my experience at Porsche River Oaks.
I brought my vehicle in for a simple wheel repair that I was told would take about two days. The process started off poorly. When I dropped off my vehicle, there was no paperwork, no receipt, and no confirmation that I had even turned my keys over to anyone. It wasn’t until 30 minutes to an hour later that I finally received a few automated text messages.
From there, communication only got worse. What was supposed to be a two day repair stretched into nearly a week. The online status tracker was never updated correctly and continued to show that the dealership was waiting on parts, even after the repair had apparently been completed.
When I emailed my service advisor for an update, the response was vague and confusing. He never clearly stated that my vehicle was ready. Instead, I received a message that I had to interpret on my own. Only after following up again a day later asking where my car was did he respond by saying, “I told you it was ready.” That simply wasn’t true. His email never clearly communicated that, and customers shouldn’t have to read between the lines or decipher service jargon to know when their vehicle is ready.
Unfortunately, this isn’t my first negative experience with Porsche River Oaks. During the purchase of my vehicle, I was explicitly told my credit would not be run because I had already secured financing through my own bank. Despite that assurance, my credit was run anyway.
For a luxury brand like Porsche, I expect professionalism, communication, and attention to detail. Instead, I’ve experienced poor communication, lack of accountability, and customer service that falls far below the standard a Porsche dealership should provide. Based on my experiences with both sales and service, I cannot recommend Porsche River Oaks.