pricing 6 thorough staff 4 vehicle inspection 3 scam 3 purchase experience 3 loaner car 2 timeliness 2 car wash 2 scratch 2 distance 2
A/C installation & repairAir & cabin filter replacementAir conditioningAuto body & trim repairAuto brake repairAuto brake replacementAuto engine diagnosticAuto engine tuningAuto glass repairAuto interior vacuumingAuto windshield repairAuto windshield replacementBatteryBody & Trim
BrakesCar waxingCarburetor cleaningElectricalElectrical repairEngine repairExhaustGeneral repairs & maintenanceOil changePaintingSteering & suspension repairTire rotationsTiresTransmissionVehicle InspectionWheel alignment24/7 Roadside AssistanceAccessory SpecialsAir ConditioningAir PurificationAir Suspension SystemsAlignments, And MoreAlternate TransportationAuto LoanBig RepairsBrake Fluid ExchangeBrake SpecialBraking SystemCabin Air FiltersCar BuyingCar CarCar Care CenterCar InspectedCar KeyCar LeaseCar Oil ChangeCar RentalsCar TowedCollision CentersCollision FacilityCollision RepairCollision Repair And InsuranceComplimentary Factory Scheduled MaintenanceComplimentary Roadside AssistanceComponent ReplacementsComprehensive InspectionDiagnose ProblemsDiagnostic ChecksDrive LineDriver's SupportEmergency ServicesEngine Air FiltersEv ChargingEv Charging StationsFactory Scheduled MaintenanceFactory Scheduled Maintenance ScheduleFlat Tire ChangesFlatbed TowingFloor MatsFluid ExchangeFull Diagnostic ChecksGet An Oil ChangeHybrid CarInstallation ServicesInterior TrimInventory SearchLease Return CenterLease SpecialsLeather TrimLeather UpholsteryLoaner CarLoaner Car AvailableLoaner VehicleLockout AssistanceMaintenance And RepairsMajor RepairMile Service PackageMileage Interval ServicesMultipoint InspectionNeed Tire ServiceNew BatteryNew BrakesNew InventoryOil Change IntervalOil Changes And Tire RotationsOil FilterPaint And BodyworkParts InstallationParts OrderingPerformance EnhancementsPerformance UpgradesPersonalized ServicePickup & DeliveryPickup & Delivery ServicePoint InspectionRecovery AssistanceRegular CarRegular MaintenanceRegularly Scheduled MaintenanceReminder ServicesRepair FacilityRoadside AssistanceRoutine MaintenanceService AppointmentService AppointmentsService ContractSoftware UpgradeSoftware UpgradesState InspectionsSteering, SuspensionSuspension SystemsSynthetic Oil ChangeSynthetic Oil ChangesSystems CheckTire And Wheel ProtectionTire CenterTire ReplacementTire Rotation And Wheel AlignmentTire SelectionTow CapacityTow EquipmentTravel TrailersUsed Cars InventoryUsed InventoryValet Pick Up ServicesVehicle MaintenanceVehicle ProtectionVehicle Service ContractsVolvo Battery ReplacementVolvo Oil ChangeVolvo ServiceVolvo ValetWheel Bearing RepairWheel Bearing Repair Or ReplacementWindshield ReplacementWinter Service SpecialWiper BladesYearly Maintenance
Wheelchair accessible entrance Wheelchair accessible parking Wheelchair accessible restroom Oil change Mechanic Restroom Requires appointments Recommends appointment Pay credit card Pay debit card Pay mobile nfc
M Gomez Local Guide
9 Apr 2025
Came in for a weird noise under the dash of a “new to me” Polestar 2. Dennis got it taken care of and made sure to explain every step of the process from wait time to warranty coverage and even threw in a free car wash after my service was done! 3 hours later my car is now noise free and squeaky clean! Amazing service department!
Fernando Zúñiga-Pflücker Local Guide
4 Dec 2024
Took my late parents' Volvo S80 T6 for a long overdue scheduled service. Daniel H. was attentive and thorough. Car had necessary work done as per "Check Engine" read-out results, plus other age-related issues taken care off. All in a timely manner. Courtesy ride was offered and car was washed/vacuumed before returning it to me. Thank you.
Sean Yuan Local Guide
13 Nov 2024
Attentive staff and very detailed service. Had a nice area for you to hang out/work while your car is being serviced. Very communicative about the process and went above and beyond for my Polestar. Thanks, team.
Onur Guvener Local Guide
1 Nov 2024
I am extremely disappointed with my experience at this Volvo dealership. Their technical service was subpar—when I brought my car in to fix a body part that fell off (not from an accident, just regular use), they couldn’t even match the color correctly. This part failure was due to a manufacturing issue, but they still charged me for it, which feels unfair and unprofessional.
To make matters worse, the customer relations here are terrible. I barely received any updates during the repair process and only got information when I reached out myself. They showed little initiative in keeping me informed or making me feel like a valued customer.
Harsha Balagere Local Guide
21 May 2024
Be careful with these guys if you take your car for service and get a loaner. They'll ask to inspect the car for paint chips during the walkthrough and try to sneak in an existing wheel scratch which was never inspected when you return the loaner car.
After 4 years of going here for regular service this seems like a new scam and I am never going back here again.
Nancy Flannery Local Guide
2 Aug 2023
I bought my car here and their service is ……I don’t know how to describe. My window is broken and if I want to fix it I have to pay the full fee before they repair. Is it should be they fix first and I pay? If I don’t pay then they can keep the car. Their rule is interesting. And they are not willing to work with progressive insurance for whatever reason.
Luke Donahue
3 Dec 2022
Be cautious. Received multiple “additional critical services required” notices from them following a customary inspection totaling near $1k. Took the car to multiple other shops for multiple other opinions on the report provided. No other shop thought any additional work was needed or even desirable at all. Couldn’t even figure out the basis for the report. Buyer beware - borderline highway robbery.
Amy Rising-Langdon Local Guide
28 Jul 2022
I love my Volvo but am beginning to really dislike this dealership. I live a fair distance from the dealership but have an event close to the dealership in a couple of weeks. So given gas prices and time constraints I called the dealership last week to schedule basic services (oil change, tire rotation etc) that my car was due for while I was going to be in the area and was told service has to be more than 2 hours to get a loaner which I needed in order to attend the event I was coming to the area for. Yesterday, I scheduled online for service but added services (oops I forgot that the inspection was due too) which exceed the two hour window I was told needed to get a loaner. I was immediately called and told no I could not have a loaner. They are reserving them for those over two hours (but wait my services requested are over that time limit??) and was told "well it does not matter since we don't have cars unless you have a mechanical breakdown". The gentleman was BEYOND RUDE!!! He never let me finish a sentence or statement, even after I asked him to let me speak. I don't have time to let people waste my time much less to disrespect me. But the absolute icing on the cake that sent me over the edge was the email I received this morning -
You may be due for maintenance
We hope you’ve been enjoying every mile behind the wheel of your Volvo. We recommend that your vehicle be serviced annually or at the recommended mileage interval, whichever comes first. Allow our team of factory-trained technicians to complete any necessary care, using only Volvo Genuine Parts and precision tools. Schedule your appointment today, and we’ll make sure you’re ready for the road ahead. We'll pick up your Volvo and provide a loaner.
Guess the marketing team and the service team don't know how to communicate. Nor does the service team scheduler.
Laura Maesaka
18 Jul 2022
I had been coming to West Volvo for maintenance for a couple of years without issues. This time I was appalled by the lack of apparent care for customers. I scheduled my 30k mile service in advance and specifically asked for a loaner vehicle and scheduled my appointment as such (at least so I thought). I arrived promptly at my appointment time; the service rep was evaluating my vehicle for things I hadn’t requested right of the bat. We discovered he grabbed the paperwork from a different customer… ok, no biggie as he caught it after just a little while. Then when I asked about my loaner he said there wasn’t one reserved for me. Mind you, this is my day off, I live some distance from the dealership and I have a class to attend. He explained that even though the attendant who made the appointment put in a note that I requested a loaner, the car wasn’t ‘officially’ booked. They’re low on loaner cars. ok… i get it, but I was promised one and I planned my day around it. Their shuttle wouldn’t take me to my class as it only goes on a 5 mile radius and I was outside of it. I talked to the manager hoping there was something to do (or at least some way to make up for the mistakes on their part). Nothing. ‘Sorry m’am, we have no loaners. You can wait here or reschedule’. There was zero compassion; treated like you don’t matter and you have to eat their mistakes. Mind you, the lot is full of cars I could ‘test drive’, OR they could make an exception and shuttle me regardless of the distance (it was only 15 miles away btw).
I left saying I will take my business elsewhere, and I did. Not coming back here if I can help it. I am already getting better service scheduling at another Volvo dealer; feeling like you are respected and treated as a fellow human.
Dear West Volvo service manager: I realize you cannot always make things right, but at least TRY to do something to make your customer feel better about coming back after your mess ups.
Paige Searl
8 Jun 2021
I had such an amazing experience at this dealership. The service was top notch. Thank you Dennis for being so wonderful helping me find the perfect Volvo! Before getting a Volvo I had a lease with a different brand and it was such a hassle to get out of the lease even though my agreement was up. Dennis introduced me to numerous people at the dealership to get all my questions answered and they all worked together to help me get the vehicle that I wanted. I'm so obsessed with my Volvo XC40. Thank you so much Volvo West Houston for your amazing service and help!