Dennis Tria Local Guide
26 Jul 2021
I just come in for my first services. Everyone was super nice and the waiting area was nice. When I got my vehicle back it was scratched and my wheel was chipped. I brought it up to
My service rep initially he said that he would take care of it. No issues accidents happen but then he comes back and tells me that they cannot help me since a rock chip. Judge for yourself. My advice do a walk around your vehicle with the tech to identify any damages before they take your car into the bay so you don’t have to prove to them that they caused the damages and blame it on rock chip or your driving habits. I am ocd and to a walk around my vehicle everyday and I usually do a walk around but I trusted Lexus services since I had a great buying experience.🤦🏻♂️
Dennis - while I am sorry to see that you’re frustrated, I’d think it is fair for us to clarify a few details here. The damage on your vehicle was due to road debris and it was present prior to your visit as our team did not test drive your vehicle. We still offered to rectify the damage as a courtesy to you and our team buffed and touched up the vehicle. Unfortunately, there isn’t more we can do to assist you in this situation and again, I sincerely apologize for your frustrations. If you would like to speak further, please don’t hesitate to call. Thank you,<br>Michael Lorch - Service Department Manager - 1 (281) 582-8654