Comfort Suites Deer Park Pasadena

RM

Ryan Murphy

18 May 2026

I stayed here on the 13th checked out on the 14th, lady at the front desk said she would have the manager refund the second night since it was 5:00 am on the 14th. Hotel charged both nights phone number doesn’t even work they don’t answer emails, i would not stay here since this seems to be there MO.

AF

Amanda Falley

21 Apr 2026

We stayed here recently with a group of six, and unfortunately the experience wasn’t great. When we arrived, our room only had two towels. When we asked the front desk for more, the woman working was noticeably rude and only gave us two additional towels; which still wasn’t enough for six people.

To make matters worse, it looks like we were charged a little extra after checkout, possibly for the towels. This was a prepaid room. We tried calling to get clarification, but the phone line doesn’t seem to work. After looking at other reviews, it seems like we’re not the only ones who’ve had issues getting through or dealing with unexpected charges.

Overall, the customer service and lack of communication were really disappointing. I’d be cautious staying here, especially if any billing issues come up.

DA

Deterica Alexander Local Guide

16 Apr 2026

On 4/16/26 the most horrible experience ever the washer was dirty the walls ,carpet was dirty the restroom had hair on toilet not to mention the elevators did not work i had to go up ,down several times the dryer did not work the front desk I'm assuming concierge team said washer ,dryer would be free it was not at all I had. To get change to wash ,it was all the way on first floor no discounts were implemented it was suppose to be 70 flate rate there was a charge for:$ 80.00 and then again the next day for another charge of $10.00 Im confused on why I been calling no answer 😐

RC

Robert Chat Local Guide

14 Apr 2026

Titanium member here, in 19 years with choice I’ve never seen more poorly run location. They make you sign a contract when you get there that is extremely shady, agreeing to pay whatever they deem if they “find any issues” and that you won’t charge back anything even if it’s wrongfully charged… they charged me 3 deposits for 1 room. I used choice points for the room or I would have walked out and booked another hotel, the fold out sofa had used condoms in it when we pulled it out. Needless to say they didn’t do anything about it. They also booked two rooms to 14-16 year olds having a 2 night party next to us (crappy mom was there parting with them) 4 other rooms complained about the noise and zero was done, frankly this place fails on every metric and the new owners are completely out of touch. The only thing they did was say sorry not we will fix it, not here’s some extra points for the issues, not I’ll call the cops on the minors drinking and partying till 4 am. Literally just I’m sorry. Not even meaningful apology just a side comment like that is worth the 2 days of losses sleep.

SM

Summer Moody

13 Apr 2026

We stayed at the Comfort Inn & Suites in Deer Park, Texas and had one of the worst hotel experiences I’ve ever had.

Our room had fleas everywhere. My children, my husband, and I were all bitten. I reported it to the front desk immediately and was told someone would come take care of it. No one ever came. Nothing was done. No apology, no refund, nothing.

We ended up leaving to attend my daughter’s birthday at Great Wolf Lodge around 12:30 PM. My husband’s reservation continued through the next day, so we returned around 7:00 PM to drop him back off. When I walked into his room, it had still not been cleaned at all:
• Fleas still everywhere
• Old towels still in the room
• Trash not taken out
• No vacuuming
• Sheets not changed
• No treatment for fleas
• Nothing touched

The room looked exactly the same as when we left earlier that day.

Even worse, the room we had checked out of was already given to another guest without being properly cleaned, disinfected, or treated for the flea infestation. That is completely unacceptable and a serious sanitation issue.

Additional problems:
• Pool was dirty with bugs and dead frogs (I had to clean it myself)
• Washer and dryer amenities did not work
• Food was not edible and unsanitary
• Check-in was messed up and they refused to correct it properly
• Staff was rude and dismissive
• Night worker said getting extra towels was “not her job”
• No refund, no compensation, no apology

My entire family was bitten by fleas and the hotel did absolutely nothing to fix it. This is a health and sanitation issue, and guests should be aware before booking.

I had to escalate to corporate myself because management on site would not help.

I would not recommend this hotel to anyone.

BK

Barbaranne Kelly

10 Apr 2026

I'm leaving this review in hopes of getting some kind of response, as the front desk does not answer the phone or the number given above is wrong. My husband and I arrived last night and our room hadn't been cleaned (bed was unmade), so the front desk staff found us another room (5 stars- thank you!). We slept very comfortably and left this morning. But I found two extra charges on my card, $1 and $10. I've been calling to get an explanation for these charges but nobody answers the phone. Please advise how I may reach someone to get an answer. Thank you.

DW

Daishia Williams

16 Feb 2026

This was my second time staying at this hotel. I booked a room for 2 nights weeks prior to my stay and when I get there they put me in another room which is not what I paid for and still tried to charge me for the room that I didn’t get. The front desk person had told me she just checked someone in the room I wanted but I had RSVP. Then the manager gonna say there was no rooms at the time I booked. Which is a lie. Again the front desk person just told me someone just walked in and she checked into the room that was supposed to be mines. When I go to check out they gonna say I didn’t pay for the room. I will never stay here again!!!

LG

Lola Garza

16 Jan 2026

for a good time make sure you ask for Noelia she will make sure all the guests have what they need if you know what I mean 😉

Be aware that staff behavior can be unprofessional, and some guests have reported inappropriate interactions. On top of that, the property has serious issues with bed bugs, roaches, and mold, especially on the first floor. Take caution before booking.

KL

Kristy Lewis

3 Dec 2025

On my birthday all I wanted was to get away and have a quiet peaceful stay in a room with a Whirlpool/Jacuzzi. I called the location before booking to confirm that the tub in the whirlpool room was jetted. I had a car accident so my body gets a brief moment of relief when I can get a massage or the comforts from a jetted tub and my home doesn’t have one. So I booked here only to find that the tub was NOT WORKING. The front desk staff came and tried to operate the tub with no luck. I was very disappointed. I asked the lady at the front desk if there were any other rooms of this type available and she told me she was not authorized to move me. Very disappointed and disgusted. I could have stayed home if all I was going to get was a hot bath. I will not return to this location.