Easy Honda Service Department

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Greg Orcutt Local Guide

1 Aug 2026

My friend took his Honda here, and was told:
1. His brake rotors needed to be replaced because they had "rust", and
2. His brake pads were worn out and needed replacing.
--Rust on brake pads is normal; they were not warped and the notion that they should be replaced is nonsense
--I ask anyone who knows cars: do you think this pad is worn out? I don't think so.
They were, in a word, trying to rip him off.

DB

Darien B Local Guide

30 Apr 2026

Won't be coming back for service. Hit 12k miles on our 2025 Odyssey 1 year + 1 month after the purchase. Service rep said that the car is no longer covered since we're past a year and quoted $90+ for an oil change. She also said the tire rotation was free, but somehow added a $40 labor charge for a service you can get free at any tire shop. Not worth the wait time and poor customer experience.

CM

chris moreno Local Guide

15 Nov 2025

I purchased my car in November of 2024. Part of the plan was one year of maintenance. I had an oil change at 6 months. Service was good but it did take almost 3 hours.

My service light came back on prior to my annual date so I brought my Ridgeline back in to have an oil change. The service rep said I also needed tires rotated and balanced. Total charge for services would be approximately $500.00

I asked if this was covered under the 1 year maintenance
The answer was no. You don't get 1 year of maintenance you get one visit I'm the first year if you are under 12,000 miles. I told the service tech I was told it was a year. The tech told me the sales staff doesn't explain the process accurately. At this point I decided to go somewhere else.

I am glad I asked about maintenance warranty prior to getting the service. So the 1 year maintenance is essentially 1 oil change. No bueno

CE

Cesar Local Guide

18 Oct 2024

I gave this Honda service department a try as first time customer. First and last , as I was very disappointed ! they took over 3 hours for a simple oil change. Not one time did my service agent advisor showed up to give me any update of my vehicle. I left extremely disappointed. I was planning on maybe buying a new vehicle but I will take my business somewhere else…