Elite Bmers & Benz

JS

Jason Smith

2 Dec 2025

Please stay away from this shop! Every since I brought my car there I've had nothing but problems. The guy up front answering the phone is extremely rude; I told the owner about it and he did not care, and told me I can bring my business somewhere else. I love it when they send a robot response saying how they care about customer service. Horrible shop!

LH

Lynn H

13 Oct 2025

Since David started there they rarely answer the phone. Matt is the only one I trusted to deal with. I haven't gone there for awhile because of David. Now that I know that Matt is gone I will absolutely not go there. I will call Matt about checking my car at his shop. Don't waste your time with Elite anymore.

JE

JerseyGirl Local Guide

7 Jun 2025

Since Matt left it's not the same. Shoddy work to say the least and the owner has zero interest in making it right. I TRUSTED this place as a single mom, relied on them and they literally sent me on the ROAD after doing my brakes without torquing the lug-nuts on my tires & missing two of them entirely. I was going 75 down the 99 when my tire nearly FLEW off my CAR. Thankfully I got off the road & a man stopped to help me. I do not drive my car that often, to grocery & back a couple times a week which is less than a mile away, so it took time for me to notice the missing lug-nuts. They had the NERVE to say someone could have loosened them, but I pointed out in a video I sent them that even my TIRELOCK was LOOOSE. Im fairly certain people are not driving around with a full suite of wheel lock keys for BMW's just loosening the lug nuts for fun. I have reached out several times and they have completely ignored me. They almost got me killed and not even an apology.(Photos edited due to copyright on logo)

BD

Brittani Dunlap

22 Sep 2024

Unfortunately, after several years I am having to find a new mechanic. I usually slink away quietly, but I was so disappointed in this experience I have to share. I was out of town and instructed my mom to only use Matt and his team for any needed repairs, that I trusted them and find them reliable…I knew they would take care of my mom.

However, that was not the case. After an $800+ diagnosis came back she agreed to let them handle the issue. My 65+ year old mother then asked for a ride home (something they assured her they could do) and her home is less than a 2 minute drive. (4 minutes round trip). After a brief and quite rude discussion right in front of her, it was agreed that none of the several men working were interested in doing so. She even agreed to wait if needed, but instead they made her walk home in 104* heat.

While mechanical work to date had been fine, lacking common decency when I vouched for this group of people is a major let down.. It’s a shame because I genuinely trusted BMW Matt. 😞 I will be finding a new mechanic.