I deducted two stars for every 15 minutes of wait time past 15 minutes . For an urgent care, they are not demonstrating the sense of urgency. 45 minute wait is not reasonable considering the lack of patients awaiting urgent care in the waiting area.
Respuesta de Excel Urgent Care empresa4 Sep 2026
Hello Anna,<br>Thank you for sharing your feedback. We understand that extended wait times can be frustrating, especially when you are seeking urgent care. Please know that patients may be seen based on several factors, including the urgency and complexity of their medical needs, and not everyone receiving care may be visible in the waiting area.<br><br>We take concerns like this seriously; however, to protect patient privacy, we are unable to discuss or verify any individual’s visit or medical information in a public forum. We encourage you to contact our office directly so our management team can gather additional information and appropriately review your concerns.<br><br>Thank you for giving us the opportunity to address your feedback. We can be reached at 281-304-1100 or [email protected]
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CK
Carol Kelly
9 Jan 2026
The staff were polite and professional. I was seen quickly. The clinic was very clean. However there was some type of air freshener with a very strong fragrance near the check in area. It was so strong I could barely breathe. Air fragrances are toxic.
Respuesta de Excel Urgent Care empresa4 Feb 2026
Hello Carol,<br>Thanks so much for your feedback. We’re glad our team was polite and professional, you were seen quickly, and the clinic was clean. We’re very sorry the fragrance near the check-in area was overwhelming and made it hard for you to breathe. Your comfort and safety matter to us, and we’re reviewing the product/placement and our approach to fragrances to prevent this from happening again. If you’re open to it, please contact the clinic so we can learn more about the day/time of your visit and follow up directly.<br>Thanks,<br>Excel Urgent Care
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Compara 2 clínicas en Cypress, en orden de valoración y número de opiniones.
