HCA Houston Healthcare Medical Center

KT

Kamashia Terrance

26 Mar 2026

My brother has been here 8 days today they told him that he was admitted because it would be faster to have his procedure done while he is already here rather than trying to schedule it as an outpatient procedure because of availability issues.However that apparently doesn’t matter they have rescheduled his procedure numerous times. The antibiotics that he is taking are doing more harm than good at this point because he has been on them for so long. The podiatrist is affiliated with other hospitals and only comes on certain days that procedure keeps getting pushed back also because one procedure depends on the other and the two different departments apparently don’t communicate well with each other. My complaint is really the lack of communication they send a student doctor in to give you minimal information once a day to tell you you’re on the schedule for one day then they don’t let you eat all day and then late afternoon they come and say oh sorry we can’t get to you today so maybe tomorrow or maybe two or three days from now it’s ridiculous.

KR

Karen Richardson

26 Mar 2026

The whole experience was great. The staff was so helpful with everything, making sure we got where we needed to be! And his nurse! She was the best!!! Her name was Jo. She was so sweet and took such good care of my husband. She made sure he had everything he needed. She even hugged our neck when we left. She was awsome!!

EM

Entyce Me Lyfe Local Guide

20 Mar 2026

Staff was friendly and happy even early in the morning. Everything was explained to me and all of my questions were answered clearly. From pre-op to post-op they took great care of me. Love a warm blanket they gave me 2! Excellent care worth me driving from Pearland.

IS

Irma Salinas Local Guide

20 Mar 2026

This hospital has truly declined in the quality of care it provides. It’s become what people now refer to as the new Ben Taub—and unfortunately, the level of professionalism and compassion reflects that.

It took 24 hours to get an assigned room, she was left in a hallway for 7 hours then pushed into a dirty room that had trash all on the floor and urine from previous patients that the nurse spilt and wiped up with paper towels instead of getting housekeeping to mop it up. After filing a complaint with the charge nurse she got housekeeping to come in and all that man did was sweep. No proper sanitation was done at all, totally disgusting. The Dr ordered IV and CT and it took hours for anyone to even come and start IV. CT never done. She got to the floor and still no CT. She has been in this room since earlier today 3/19/26 and not one doctor came in today to see her. Instead they just ordered a prep for colonoscopy but never once seen by any doctor. This is so unethical! She has been here two days and no answers to nothing!!! She came in for stomach pain and given her colon history you would think they would be on top of it but absolutely nothing from these pointless doctors.

Then the experience my mother received on 3/20/26 at 2:36 AM in Room 366, South Tower, African American nurse ( so look up your records) was completely unacceptable. After being given a colon prep—knowing her history of colon issues and surgeries—it should have been expected that she would have difficulty controlling her bowels. Instead of being met with understanding and preparedness, the nurse on duty appeared visibly bothered when my mother soiled herself.

When I asked for diapers, I was told none were available on the floor. Instead, I was given bed pads, which is not an appropriate solution for a patient in her condition. I made it clear that repeated accidents would require staff assistance, as this situation was entirely preventable with proper supplies.

To make matters worse, there was no hot water available to properly clean her. I was told this was “maintenance’s issue,” leaving me to gather warm water from the sink and clean my mother myself. Basic hygiene supplies were also not provided—I had to resort to using foaming hand soap.

When the CNA entered, I again requested diapers and was met with an inappropriate response: “Is she going to poop in it?” Given her condition, the answer is obviously yes. Suggesting a bedside commode for a weak patient with no bowel control shows a lack of judgment and compassion.

Additionally, the room was left with an unpleasant odor, and no deodorizing solution was offered. Yet staff continued to enter and prioritize enforcing mask use over addressing the patient’s comfort and dignity.

Healthcare professionals—especially nurses—are expected to provide compassionate, patient-centered care. What we experienced was the opposite. This level of neglect and lack of empathy is deeply concerning and needs to be addressed. Everyone involved in my mother’s care from 3/18/26 should be reviewed and terminated because they truly do suck as healthcare professionals.

CB

Carol Bucks

18 Mar 2026

This was one of the best hospital visits I have had in a long time. Everyone was great beginning with my check in @ the security desk, and when I checked in on the second floor. I share the special attention that I got during the prep period It was amazing. I have a serious phobia when it comes to needles, because I have been stuck so many times,but Elizabeth put the needle right in the vein (Iv) and I hardly felt it. Gabriel was a wingless angel, so professional,took his time explaining everything to me. He was right there when I had a question,and I was so comfortable, and appreciated the are that was given. I have had several procedures in HCA,and the treatment was always the same. I have gone to other hospitals,but it was never like HCA. The world needs more caring,passionate, and humble nurses like Gabriel and Elizabeth. When anyone comes to the hospital for whatever reason,they want to know that they are in the right place,and they are going to get the best care...and I can attest that HCA is the place to go. I speak highly of my doctor(Dr. James Wilson), and his choice to do my procedure in HCA. Thanks to everyone, i'm coming along very well. God bless. Ms. Carol Bucks. :)

TB

tn bear Local Guide

16 Mar 2026

Good care all the way. Margaret did good with my IV,Candace and Lacey were in the OR and did my anesthesia respectively. The nurses on the 9th floor were excellent. I'm sorry I lost my list with your names but you were ALL professional and friendly. Food was surprisingly good and hot, almost impossible to do. The dietary gentlemen were excellent. I would be very comfortable going back, and that's saying a LOT after some of the care I have seen in San Antonio and Knoxville TN. I hope HCA does more than a thank you email for these folks. Well done!

BP

Bobby Price

16 Mar 2026

I have been to a lot of hospitals in my life. I just had the best experience that I have ever had at HCA Kingwood. Your not treated like a number, they treat you like a person. The staff, nurses,and the Doctors are very polite, they listen to you and they are very concerned about your health and needs. I would recommend HCA Kingwood to everyone. HCA Kingwood, you are awesome at what you do. HCA Kingwood really does care about their patients.

SP

Susan Payne Local Guide

15 Mar 2026

I had a private room, bathroom and beautiful view for my 5 day stay in the Heart Tower. All staff were super friendly and competent. Special shout out to Gabriel, Thi, Jerry, Johnny from Nutrition and Vannencia from housekeeping. I was monitored by a pocket Ekg. I really liked that I wasn't tethered to a machine that constantly beeps; made showering easy! The food was fresh and good for a cardiac diet. Lots of choices. The pot roast and chef salad were delicious. I was treated with respect and kindness by everyone. Thank you Tracy for working with me during the stress test and using it as a working experience for the techs. I liked that most nurses and techs had someone ghosting them.; nothing better than hand's on training. Yes, it is true the ladies in the Heart Cath like to party. Great tunes and dancing. My discharge went well thanks to the kind lady in gold shoes. Prescription was called in and I was sent home with instructions. A nurse followed up with me the next day. I have been in all area hospitals and have never been treated so well as HCA and their providers. Thank you to my PCP Dr Zamora CLS for the recommendation!

AN

Andrea

14 Mar 2026

Bedside manners - horrible
Dr just wants money and doesn’t even care about your health. How do you discharge a patient and not even do an exam, when it was time for discharge they moved faster than ever to get you out. Overall hospital staffs are good and some are pleasant others just want you out. I had to push for my husband to stay for observation after a car accident

KH

Katrina Hayes

14 Mar 2026

I have had more than one experience at this hospital My first experience was bad when I was pregnant I had been having severe side pain for months and one day I felt something snap in my side and I lost control of my posture and could barely walk and had even more pain when I went to the hospital they admitted me immediately and did an x-ray but afterward I was in the hospital for over 8 hours waiting for the results still in pain after several hours of waiting they finally gave me my results and the results were I had no bone fractures but what I was feeling had nothing to do with my bones it felt like my muscle disconnected and I lost control and when I explain this to them they said that there was nothing else that they could do they could not do anymore x-rays because it would affect the baby and any surgery would result in having to deliver the baby. They refused to pretty much even check the muscles in my side and they said that I would have to suck it up until the pain went away. It took about 2 months for the pain to go away and for me to gain control of my body again but I feel like a they could have done better or checked more thoroughly for any other underlying issues or complications and certainly not had to wait 8 hours for the results on my x-ray just to find out that they refuse to do anything else.
However I went on to have my baby at this hospital and despite it being the day of Thanksgiving I experienced a very good medical care and a caring staff that was willing to work with me seeing how's this was my first baby and they made sure that I was educated and well prepared to take care of my baby.