Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel

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Omar O Local Guide

7 Sep 2026

Place is recently renovated. That being said, you could tell the rooms are old, toilet flushing was week. Shower didnt work properly. Parking is tight. Service was great, no one was rude. Didn't try the restaurant.

BC

Belle Chiu Local Guide

2 Sep 2026

The room was quite clean, and the staff members I interacted with were nice and polite. I don’t want to get anyone in trouble, but I do want to be honest that I was pretty frustrated with the guest service during my four-day stay.

The first time I called guest services was to request an extra blanket, and I had to call multiple times before I was able to get through. The second time was regarding a fax code. I called twice, received the code, and then tried to contact the front desk to confirm that they had received the fax. Unfortunately, after calling multiple times, I still couldn’t get in touch with anyone.

Eventually, I had to walk down to the front desk myself just to check. I understand that things can get busy, and I’m not trying to blame any individual staff member, but it was frustrating to have such a hard time reaching someone for relatively simple requests.

I’ve stayed at many hotels, and this isn’t something I usually experience. At most places, guest services or the front desk responds quickly enough to at least acknowledge the issue and help get it resolved.

KW

kay whyess Local Guide

28 May 2026

The front desk people are not welcoming or friendly and do the bare minimum of their job to help you. I have roomed with this hotel a couple of times, the first few were good, however, I noticed on my most recent visit the receptionists came off as rude. I also specifically book the same standard room everytime, however it has been more than once that I have received a specific mobility accessible room. I booked exactly the standard room and I noticed the rooms were different because on my first visit the rooms were great. I do have to say the gym and breakfast is nice, however the experience was mediocre in addition with the interesting parking situation with poles everywhere and also thin walls.

JM

Jennifer McMillin Local Guide

23 May 2026

Overall decent stay. My room type wasn't available when I checked in and nobody in my party wants to sleep on a pull-out sofa when I had purposely selected a two bed room when I created the reservation almost 2 months ahead of time. The suite I ended up in was nice although there were no power outlets in the bathroom. I was able to move to my requested room type the second day. That room was much nicer and my multi bed requirement.

LB

lalique B

21 Apr 2026

Room service and the pool service was what gave this 3 stars. It wasn't just the fact that none of them in room service could speak English but that they were rude when you tried to speak with them to tell them something about the room. Certain things weren't cleaned when they did finally come to clean. Also didn't like that the pool was not cleaned so we couldn't get in. It should have been covered if it wasn't going to be cleaned on a consistent basis. That luxury is apart of what we pay for when staying there.

SK

Sandra Kuhnen Ramirez Local Guide

11 Jul 2019

The room was not the cleanest, it was kind of old and run down. They need to check on their cleaning staff! But for the price I think it was good, the place has potential but needs some serious updates and cleaning. We loved how spacious our room was and that we were able to bring out 2 cats along. Location was right off the freeway which is great, it was not loud in the hotel though! There were cameras all over the parking lot so we felt safe leaving our car there as well. We got a good deal, 3 nights for 338 dollars was worth the 3 stars. But considering the lacking cleanliness of the rooms we would not go back there.

LD

Lisa de la Fuente

26 Feb 2019

The hotel room was very clean! Impressed with the cleanliness of the room! But the room smelled pretty bad. It smelled like a combination of mold and sewage unfortunately. Also I never got a receipt (I asked it to be emailed...I am an IHG member so it should be easy). I had to call the hotel twice and provide my email both times. The second time the receipt was emailed to me. A bit of a pain in the butt ....

CC

Christian Casey Local Guide

20 Jul 2017

The room is was clean and nice, but there are a few things you should know:
The balcony is very small.
Even if breakfast is included in your stay, you will need a valture from the front desk and you do not seat yourself and you may feel obligated to tip your waiter.
The hotel will charge a $50 "room deposit" on top of what you pay for the room and they will hold this $50 48 hours after you leave.
It was safe, clean, and the staff is friendly. Breakfast was good.

DD

Dominique Dubuclet Local Guide

14 Jul 2017

This hotel was perfect for our stay in Houston. The room was a suite with a separate bedroom and living room. Very roomy, mini fridge, microwave, and sink. There is an indoor pool which was great because it rained during our stay. This is an older hotel and it shows. The staff tries to keep it up but some things even they couldn't hide. Overall it was a good stay because we had children with us but I would choose something more upscale for adults.