The Westin Galleria Houston

CM

Chanda Mitchell Local Guide

7 May 2026

So I am only three days in to my five night stay but I’m going to go ahead and do my review because this is exactly what I expect for a business day. I’ll be honest I usually stay at Hilton hotels but this is literally across the street from my work and I am so pleased with this hotel. The room is just absolutely incredible. I love everything about it. It’s clean and has everything I need, including a full-size refrigerator, all the dishes and cookware, a dishwasher, and a two eye stove. The bathroom is awesome. The shower doesn’t have a door it’s walk-in, but it is so neat. I have a really cool sofa that pulls out, which I don’t really need, but dang it is so comfortable!! I’m sitting here doing my work work and school work and watching TV and reading and everything when I get back to the hotel. What can I say? I have it all. If you don’t believe me, look at the pictures. also I brought my own pillow but this bed wow this bed it is almost as good as my fancy bed at home. I sleep so good that I am thinking. Maybe I should rethink being a Hilton girl and switch to Marriott. I forgot to mention that the
Breakfast is really good too. Starts at 6 o’clock on the weekdays and consist of some kind of eggs and bacon or sausage. As well as waffles and a variety of other cereal and juices. I also liked that there were also good streaming options where I can sign into my own account. I really like that so I’m on the big screen.

RW

Robert White

7 May 2026

When we got to our room floors were never vacuumed even after asking staff about it, only got out of five night room service one and half times.
The silverware was dirty not clean. Was placed in a handicapped room even through we did not booked one, the staff never got back with us on replacement room. However the lady for the breakfast with the food and especially the coffee was A+++ with her service. Location was ok, pool was ok and fire pit definitely adds to the place.

DZ

David Zuck

1 May 2026

Great stay at the Westin. Easy access to the mall. Room was clean with really comfortable beds. Staff was great. Definitely going to stay here again.

TH

Tatyana Haynes Local Guide

29 Apr 2026

After reading reviews I almost canceled our reservation and I am so glad I didn't. We were here for dance convention. Amazing location. It is connected to the mall directly. It was very convenient for food court. We parked at brown garage for free! Just know it is not connected to the hotel. It is right next to it! I received email a week before our reservation from the manager asking if there was anything we needed. I requested a microwave and high floor. It was given to us no problem. View from our our room was incredible! I was very impressed with just overall service. Our room was absolutely beautiful and so spacious. We used the pool outside as well. My son loved it. We loved our stay and definitely will come back!

VC

Vanessa Clemons Local Guide

27 Apr 2026

Check in was great, Tarik gives amazing customer service. However, the room was not great. Our AC had issues keeping the room cool and when maintenance stopped by they couldn't really give a good answer as to why and the biggest issue was finding a dirty sock that did not belong to us in the room like it had been missed during the room turn over. We were also promised connecting rooms with our other party on 2 different phone confirmation but was not the case when we checked in. The location is close to a lot of attractions however, we most likely won't stay here in the future.

DJ

David Joseph Local Guide

24 Apr 2026

We stayed at this hotel in mid April during a two night stay in Houston from NYC to visit friends and family . We booked the Traditional Room, 1 King Bed with Sofa Bed in late January through American Express travel and received a $100 statement credit as part of the American Express platinum benefits. The total cost of the room for two nights was $650 (not including statement credit).

I typically like to stay in Galleria area when I travel to houston as it is in a good central locations for my friends who are inside the loop and family who are in the outer suburbs. This hotel is attached and accessible through the Houston Galleria Mall. There can be a lot of traffic in the area, but there is also a lot access by foot through the mall including dining options. This hotel is on a less busy street than the Westin Oaks and I found parking to much easier at the adjacent/attached garage.

When we arrived around noon, our room was ready for us. I am a Marriott Lifetime Platinum member and since we booked the room through American Express Travel, we were given a physical paper welcome card explaining all of our benefits. These benefits included free daily breakfast, an upgrade (when possible), $100 property credit, as well as no additional fee for early check-in or late check-out. This welcome card (attached to this review) specifically states “Complimentary breakfast for two” with one bullet stating “Club Lounge on the 24th floor Mon - Fri from 630am - 930am” and the second bullet “Daily Grill Restaurant from 630am - 11am breakfast voucher provided by the front office team”.

When my husband went on Monday morning to get the breakfast voucher to the Daily Grill Restaurant at 830am, he was told by the lobby manager that those vouchers were only available on the weekend. When my husband showed her what was stated on the card, she dismissed the error but stated she would make an exception. What exception?? This was a clear error on their part. Why couldn’t they have just apologized for the confusion and immediately corrected the situation? To hand out a card with multiple errors for your preferred guests is telling.

Otherwise, everyone at the hotel was very nice. I really appreciated all of the water bottle refill stations. The room was spacious with a very uncomfortable pleather couch. We were also upgraded to a club level room. The club is closed on the weekends. While the club is one of the nicest I’ve seen at Westin in the United States, there didn’t seem to be a lot of offerings except for breakfast. The club lounge did have several beverage options. The gym on the property was also very nice and next to the club lounge. WiFi worked fast and consistently throughout the hotel. You do need to tap a room key to get up the elevator.

Overall this hotel is nothing special but is fine for the price and location. I would like come back and recommend for a similar type trip.

KG

kevin garcia Local Guide

15 Apr 2026

Visited the Westin as a staycation. Definitely overpriced for what you are getting. Service is lacking. Couldn't get a hold of room service and the staff was not very helpful. Would not stay again too many nice hotels in Houston to stay at for the price. Seems like they were understaffed or very unorganized. Was trying to order a drink from room service and wasn't able to get a hold of anybody other than a busy signal and it would just keep ringing to no end and then eventually just a busy signal. Tried services button and also tried contacting the front desk. Something as simple as that says a lot about the hotel

SM

Stacy McLaughlin Local Guide

10 Apr 2026

A business trip made perfect! Absolutely loved this hotel, but most importantly the people working. All were kind - I was in a group and was on a different level than the others and staff overheard me say I was sad about it and so they changed my room - I didn’t even ask! It was the sweetest thing. The view was great of Houston and I loved having access to the mall!

EP

Eli Prince Local Guide

9 Apr 2026

This hotel is awesome, the breakfast is fantastic and it connects internally to the galleria mall which is loaded with high class stores. Never had a bad experience here, parking garage is free too. My #1 choice in Houston!

NC

Naomi Couper Local Guide

5 Apr 2026

Stayed 2 nights. Executive Suite 2354. Check-in was terrible with Andreas. He had a terrible attitude. Didn't explain about breakfast. The Executive Suite was spacious. Lacked basic amenities like toothpaste.

The ac was terrible, room was very hot, walls are too thin you can hear the guets talking from adjoining rooms. Noise from the road is constant, you can even hear the nearby intersection by the JW Marriott timers to cross the road. Terrible sleep. Location to the Galleria Mall is the only benefit and the location. Was given a voucher when I asked about breakfast on the 2nd day. The total value is 17! Not a nice way to treat an Elite member. Judith at the reception was not very nice and said you can eat for 17 ! Not what you want! Terrible attitude !