The couch is stained they need to move it, the showers suck the cable some of the channels are blocked.went to take a shower and there's hair on the walls
Respuesta de Americas Best Value Inn & Suites Houston Downtown empresa4 Feb 2026
Dear Reyes Moreno,<br><br>Thank you for choosing our hotel for your stay. We appreciate your feedback on our comfortable room layout and reliable amenities. We regret the inconvenience with the stained couch, shower condition, hair residue, and cable channel access, and have noted these concerns for our housekeeping and maintenance teams to address promptly. Guests are encouraged to report issues during their stay for immediate attention. Please visit us again soon.<br><br>Sincerely, <br>Hotel Manager
Reportar esta reseña
AB
Anthony Bova
3 Sep 2025
We decided to treat ourselves to one of the Jacuzzi rooms. Upon entering, we were greeted to like 10 haphazardly placed outlets, a rickety mirror that served as the headboard for the bed, a Jacuzzi that didn't have hot water, couldn't drain the water because the drain plug was completely detached and broken, and a remote that didn't work with the TV. Staff was friendly and helpful, they helped to solve any issues we had and did move us into another Jacuzzi room.
That one was better and at least had hot water and a working remote, and the headboard didn't feel as disconnected and doomed to fall as the last did. Still couldn't figure out how to drain the tub though. It did come with a blanket, though it was much too small. I'd recommend asking for another blanket or being prepared to deal with the temp you set all night.
Can't say it was a comfortable experience, but at least the staff was friendly and helpful.
Respuesta de Americas Best Value Inn & Suites Houston Downtown empresa4 Oct 2025
Dear Anthony Bova,<br><br>Thank you for sharing your experience and for treating yourself to one of our Jacuzzi rooms. We understand your concerns about room features and have taken note of the feedback about the Jacuzzi, drain, remote, and blanket. Our staff is committed to promptly assisting guests and ensuring comfort, and our team works diligently every day to thoroughly prepare each room before welcoming new arrivals. Your feedback helps us further enhance our guests’ experience, and we appreciate your recognition of our team's helpfulness.<br><br>Sincerely, <br>Hotel Manager
Reportar esta reseña
AC
Art C.F
17 May 2025
Bed had a tough spring mattress. Stains on floor like it didnt get mopped properly. Towels had stains and hair. Used toilet paper roll was not trhown away. It was cheap though $85 a night for a single bed
Respuesta de Americas Best Value Inn & Suites Houston Downtown empresa4 Oct 2025
Dear Art,<br>Thank you for staying with us and sharing your feedback. Please accept our apologies for any lapses in cleanliness or comfort you encountered. We appreciate your honest feedback, as it helps us to continue improving the experience we offer. We hope you'll return for a much better stay in the future.
