I would never recommend this hospital to anyone. This was my first ever experience checking myself into a hospital. The staff from beginning to end were awful. The front desk was joking around with each other, made me wait to check in while they chatted with each other and lacked urgency in checking me in. I left two stars due to a positive experience I had with a different male nurse and the radiology team who were so kind. But the nurse taking my vitals as well as the doctor doing the checkups on me was dry, unhelpful and was not great at explaining why certain tests were getting done. Any of my questions were met with almost an air of annoyance. I understand that day was hard for them, as they clearly had a rough day with a code blue and my symptoms having already subsided were nowhere near as important. But it reflected poorly in how they came off and handled my care. From the beginning when the doctor saw me, he attributed my symptoms to anxiety without any basis even though I stated I've never had anxiety attacks or felt anxious. After all tests were run and they made sure I wasn't having a heart attack many hours later, he again pushed on me that my symptoms were surely anxiety induced and attributed my symptoms to overthinking and how I shouldn't be ashamed. He said he didn't believe me when I said I haven't had trouble with anxiety. The sexism I experienced with this doctor as well as his unprofessional "diagnosis" of my symptoms being anxiety induced without any knowledge or basis to even decide that in that moment was extremely unprofessional. I couldn't believe what the doctor was telling me. He made me feel like I shouldn't have come and has affected my future ability to seek care. In addition, the code blue was horrible to hear. A female nurse was yelling on the phone and complaining about how no one was responding to the first code blue call. Later the person died after a second code blue which was insightful to understand how their responsiveness to a serious emergency call made a nurse upset enough to yell for someone to respond and express her frustration. I would never return and strongly recommend you find care elsewhere if you can.
Réponse de River Oaks Hospital & Clinics entreprise4 May 2026
hank you for taking the time to share your experience, Beatriz. We are truly sorry to hear that your visit did not meet the level of care and professionalism we are committed to providing.<br><br>While we are grateful that you encountered kindness from members of our nursing and radiology teams, it is deeply concerning to hear about the lack of communication, attentiveness, and respect you experienced from other staff. Every patient deserves to feel heard, supported, and treated with empathy—especially during what can be a stressful and unfamiliar situation.<br><br>We are particularly troubled by your comments regarding how your symptoms were addressed and the way you were made to feel. This is not reflective of our standards, and we take concerns around communication, professionalism, and patient dignity very seriously. Your feedback will be shared with our leadership and clinical teams for immediate review.<br><br>Regarding the emergency situation you witnessed, while these are complex and highly urgent moments, we understand how distressing that experience must have been, and we regret the impact it had on you.<br><br>We would truly appreciate the opportunity to speak with you directly to better understand your experience and address your concerns in detail.
Signaler cet avis
RH
Rhonda Hudson
7 Apr 2026
From the moment I walked in and asked security at the front door about parking I was impressed at the generosity and how helpful everyone were. Doctors, nurses,aids, housekeeping, therapists, X-ray techs, breathing techs, nutrition,etc. EXCELLENT JOBS!!! Great experience under the circumstances.
Thanks again Jasmine
Flowers are Beautiful
Réponse de River Oaks Hospital & Clinics entreprise4 May 2026
Thank you so much for your kind and thoughtful feedback, Rhonda. We are truly grateful for your words and are so pleased to hear that your experience—from the moment you arrived—was met with kindness, support, and professionalism across our entire team.<br><br>It means a great deal to know that our staff, from security to clinical and support services, made a positive impression during your visit. We will be sure to share your special thanks with Jasmine—she will be delighted to know she made a difference.<br><br>We’re also glad you enjoyed the flowers; small gestures can mean a lot during times like these. Thank you again for trusting us with your care, and we wish you continued health and well-being
Through my experience with River Oaks Hospital stay the staff is amazingly Amazing supportive knowledgeable kind caring respectful lovingly staff I’ve experienced since the day I was born in 1961 I highly recommend for all observation I did not have to leave to go to other places for any kind of exam or procedures. They really take good care of you with awesome sincerity. God bless The staff of this hospital for doing such an amazing job thank you all
Réponse de River Oaks Hospital & Clinics entreprise4 May 2026
Thank you so much for your incredibly kind and heartfelt words, Cordelia. It is truly an honor to have been part of your care, and we are deeply grateful for the trust you placed in our team.<br><br>We are so pleased to hear that your experience was marked by compassion, knowledge, and genuine support from our staff. Providing a seamless level of care—where patients feel safe, respected, and well cared for without needing to go elsewhere—is exactly what we strive for every day.<br><br>Your recommendation and blessing mean more to us than words can express. We will be sure to share your message with our entire team, as it serves as a powerful reminder of why we do what we do.<br><br>Wishing you continued health and well-being, and thank you again for choosing River Oaks Hospital.
Dr. Hernández Ramiro is Very professional and understandable, he did make me feel like the most important person in the world. The girls at front desk are so friendly, from 1 to 10, I will give them 12.
Réponse de River Oaks Hospital & Clinics entreprise4 May 2026
Thank you so much for your kind words, Javier. We are truly pleased to hear that Dr. Hernández Ramiro provided such professional and compassionate care, making you feel valued and supported—that is exactly the experience we strive to deliver.<br><br>We’re also delighted to know that our front desk team made such a positive impression. Your “12 out of 10” truly means a lot to all of us, and we will be sure to share your recognition with the entire team.<br><br>Thank you for trusting us with your care, and we wish you continued health and well-being
Genuinely like the doctor as he was very thorough and kind.
Réponse de River Oaks Hospital & Clinics entreprise4 May 2026
Thank you for your kind feedback, Brenda. We’re so pleased to hear that your doctor provided thorough and compassionate care—those are qualities we truly value in every patient interaction.<br><br>Your words mean a lot to us, and we’re grateful for the opportunity to care for you. Wishing you continued health and well-being.
3/26/2026
Once again this hospital proved to be the best for my procedure. The entire staff was excellent and made me feel very comfortable and important. From the moment I arrived to the moment I was checking out, I felt very comfortable and relaxed. I would like to recognize the team members that made me feel comfortable, Monica, Kasi, Lan, Daniel and Renee. I am sure that I have forgotten a few by name but the entire staff deserves recognition. This was my second procedure at this hospital in the past six months. I would highly recommend this hospital and staff to my family and friends.
Respectfully,
Angelo
Réponse de River Oaks Hospital & Clinics entreprise4 Nov 2025
Hi Angelo, thank you so much for taking the time to share such a thoughtful review. We’re honored that you chose East Houston Hospital & Clinics for your procedure and delighted to know that your first experience with us was so positive. It’s wonderful to hear that our check-in and pre-op teams, especially Nurse Jordan, made you feel supported and cared for from the very start.
My medical provider submitted an order for an MRI to River Oaks Hospital & Clinics, Advanced Diagnostics. The MRI went fine and the tech who conducted it was awesome. However, about a week later, I received a report via email from my healthcare provider written by River Oaks. The report showed there was no issue and basically "clear". Several days later, I visited my medical provider again and we discussed the Radiologist's report, initially saying it was good news. My doctor pulled up the report from the system containing the imaging as well (probably the hospitals portal) and it was a vastly different report based on the same MRI. This one identified an important and potentially dangerous medical issue. He contacted the hospital and found the second report was the correct one. Unknown how this could be possible - receiving two separate reports with two opposite impressions.
I called River Oaks Hospital and was disconnected while speaking with the call-taker the first 4 times I called. Finally, on the fifth call I was transferred to the first line supervisor who took my information promised to send my requests to the manager of Radiology for the reasoning behind the two reports and how it could happen. This is greatly troubling and should not occur. Then to be "disconnected" 4 times within 20 minutes, each trying to explain to a different call taker the problem before being finally connected to someone. I would think twice about ever using this facility for any health related issues. I know I will not do so ever again. It's now been all afternoon and I'm still awaiting word from the hospital. I am not happy with the response. I feel I cannot trust either of the reports I received from them for the same MRI. I suggest you look elsewhere for medical imaging.
Réponse de River Oaks Hospital & Clinics entreprise4 May 2026
Art, thank you for bringing this to our attention. We’re glad to hear your MRI tech provided a positive experience, but we are very concerned about the discrepancy in your reports and the difficulty you had reaching our team. This is not the standard of care or communication we strive to provide.<br>We take this matter seriously and would like to look into it further. Please contact us directly so we can ensure this is reviewed promptly and addressed appropriately.
Signaler cet avis
BA
barbara albertLocal Guide
25 Mar 2026
"I am still currently a patient at Rockcastle Regional, and the care here is truly exceptional. My specialized doctors are top-notch professionals, and the entire team—from the technicians and food service (the meals are actually tasty!) to the custodial staff—is incredibly kind and pleasant.
A very special thank you to RN Felicia, who has been so exceptional that it feels like she’s adopted me as her own mom. I have never experienced such a dedicated, caring, and professional group of people. They don't just provide medical treatment; they provide genuine care."
Réponse de River Oaks Hospital & Clinics entreprise4 May 2026
Thank you for your heartfelt message. We’re honored to be part of your care and are so glad our team has made such a meaningful impact. We’ll be sure to share your kind words with RN Felicia and the rest of our staff. Wishing you continued comfort and healing.
Staff in River Oaks hospital is amazing, great attitude with patient’s and good vibes. They are willing to help. if they’re not busy of course. food is not bad did not have no bad experience with the food. all kind of doctors in one place is better than running around town. if you want something done, you’re at the right place.
Réponse de River Oaks Hospital & Clinics entreprise4 May 2026
Thank you for your feedback. We’re glad to hear our team’s attitude and support made a positive impact, and that having everything in one place was helpful for your care. We appreciate you choosing us.
