Had a great time, Maya was amazing. The rooms are beautiful and the mattress was surprisingly comfy. I wasn’t expecting a lot, but I was very happily delighted.
⭐⭐⭐⭐⭐
I booked a smoking room and the hotel accommodated me perfectly. The room was clean, comfortable, and exactly what I needed while I’m staying here temporarily until my apartment is ready. The hotel is located in Humble, TX, close to the airport and not far from downtown, which made everything convenient. Staff was professional and respectful, and the environment was calm. I appreciate how smooth everything has been. I’d definitely stay here again.
LET ME START OFF BY SAYING “THE STAFF IS THE SWEETEST “ this hotel is the BEST! It’s so beautiful, unique, CLEAN.!!!!! I’m so comfortable every time I stay here. They even give me MY FAVORITE ROOM when I come. THIS HOTEL IS A MUST STAY”! 5 stars from me allllll the way
Well the main thing is I had family that came in from out of town and I recommend the hotel to them but they ask if they could see the inside of a room before renting it but the young guy at the desk that night said it was not an option. Which if you know your hotel is good and clean I dont see a problem with showing a room to someone that is being recommend in the first place. So because of that I will never recommend this hotel again as I have before.
Réponse de Palace Inn Mesa Drive entreprise4 Jan 2026
Dear Jose Garcia,<br><br>Thank you for taking the time to leave a rating. We see that you rated your stay 3 out of 5 stars, and while no comment was provided, we value your feedback and will use it to help improve our guest experience.<br><br>We hope you’ll consider staying with us again so we can provide a stay that exceeds your expectations.<br><br>Sincerely,<br>RB, Guest Relations Manager
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OJ
Oliver jacksonLocal Guide
29 Oct 2025
We had a great experience here! The staff was very friendly and the rooms were clean and nice! Comfy beds, good wifi, and had coffee and quick-grab items in the office for breakfast. We were very pleased for the price
Réponse de Palace Inn Mesa Drive entreprise4 Nov 2025
Hi Oliver jackson,<br><br>Thank you for sharing your wonderful feedback! We’re delighted to hear that you enjoyed your stay, from our friendly staff to the clean and comfortable rooms. It’s great to know that the beds, Wi-Fi, and breakfast offerings added to a pleasant experience, and that you found excellent value in your visit.<br><br>We look forward to welcoming you back soon for another comfortable and enjoyable stay!<br><br>Sincerely,<br>RB, Guest Relations Manager
Horrible service would not recommend!!! Very rude and the place smelled disgusting
Réponse de Palace Inn Mesa Drive entreprise4 Nov 2025
Hi,<br><br>Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations, and that the service and room conditions caused frustration. Your comments have been passed to our management team for review.<br><br>Please feel free to contact the hotel directly so we can better understand your experience. We hope to have the opportunity to welcome you back for a much more pleasant stay.<br><br>- NT, Guest Relations Manager
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AJ
Asia Jones
27 Sep 2025
Both of the front desk managers are so nice & patient. They always ask if everything is okay & make sure it is if anything is wrong. The housekeeping staff is super efficient & they REALLY clean.
During the duration of my stay very excellent property managers very professional very clean very welcoming very controlled environment. Love this location.