Premier Metro Realty

KH

Kyle Harris

5 Jun 2021

Karina Goncharuk a realtor who works for PMRNYC is by far one of the worst. She is very unprofessional, I reached out to her about an apartment listing I was seriously interested in renting and she only responded to me one time via text message. That is not the appropriate way of communicating with someone who’s trying to rent an apartment. I then proceeded to leave her a few voice mails which were also ignored. The apartment itself is still listed on apartments.com as of today. I meet both requirements needed to rent good credit and proof of income. Poor Overall experience.

CA

catfishJT

5 Apr 2021

We haven't gotten any assistance or proper response regarding returning a security deposit from our apartment we had through them last year. PMR and Bobby, have not been helpful at all and have not given any meaningful correspondence to address this. Legal action likely to be taken. My current landlord and agency is a dream compared to this incompetent realty that is PMR.

AA

Alexa Agathos Local Guide

18 Mar 2021

It feels like they're trying to keep our security deposit since it has been eight months and we have not seen any of the $4400. Don't rent with them if you want a trustworthy and responsive landlord. We never even met the landlord after a year. The apartment advertised a terrace meanwhile we weren't actually able to use it because it causes leaks in the floor below. It was an overall low quality experience, which wouldn't have been considered as horrible had they returned the money they were supposed to.

Edit: (3/18/2021) - Issue with security deposit has not been resolved and we left the apartment in February 2020. Nobody ever gives any useful answers. The comparison between the landlord Bobby and our current landlord is drastic. Don't settle for a bad landlord, there are better ones out there! Bobby was basically a ghost who took really poor care of the building we were living in. Black mold in the wall and roaches everywhere. One word: Shady.

TW

Tyler Waugh

2 Sep 2018

Do not rent from them, no matter Now desperate you are to find an apartment. They place you in unsafe living conditions and refuse to help you. They will sell you anything just to make money. Scam artists! Beware and do not put yourself in a terrible situation.

CC

Chris Ciccolini Local Guide

29 May 2018

Just be careful. They will happily take your money for a deposit, then relist the unit at a higher price to find more renters. In fact, Even if you put down a deposit on an apartment they will not maintain any of their promises. While retaining your “good faith” deposit they will keep you out on the line and actively market the apartment for which you have “secured.” Also, they will not return the deposit until they have confirmed renters for your unit. Apparently, you pay 500 dollars only to have the chance to rent an apartment. Then when you question the happenings, they ignore you, or say they are going to speak with management only to get zero response. Overall, you gotta be careful with this group. They will act under ignorance and accidents even though it’s clear what their intentions are. Honestly, there are far better and more trustworthy groups out there.

KG

Kelly Ghahramani Local Guide

16 Dec 2017

This company is extremely unethical and terrible.

I moved into an apartment last year and paid rent on time every month. A few months after moving in, I noticed a terrible mold smell in the public hallway. A neighbor went down into the basement while it was open (by the guy who does the trash) and found a lot of black mold down there. I told the super several times and he said there were dead rats rotting down in the basement, but no mold. I continued to push him on it because I have asthma and other people in the building told me their visitors were getting sick and couldn't stay there. After being unable to get the super to fix it, I started calling and emailing Premier Metro Realty. They are who I paid each month and who the electronic maintence requests would go through online. I tried so many times and no response. I called them, left messages, emailed for over 6 months. I even tried contacting Michael, the realtor that helped show the apartment, no reply. I was begging them to fix it in writing too, through the online maintence portal. Everything was documented, I even sent them texts from the super telling me he was not going to fix it. I really needed their help fixing this, I felt so terrible and like I could not breathe, as the toxic smell was coming into my apartment from the hallway.

Finally after 3 months of my last attempt to contact them, I notified 311. About 15 minutes later, the super called and landlord, president (Bobby) of PMR texted me. He threatened to not renew my lease since I hadn't re-signed (I tried to resign, but PMR never emailed the paperwork). Essentially, I was month to month. So he said I should leave and that I am doing this for fun, all this threatening illegal stuff. So then I had to find a new place to live, as I have asthma and cannot live in an environment with black mold. So I tried calling PMR (Janet) to sort everything out and she said I should just move out..that after I reported them to 311, that was it..they won't re-sign me. So I rushed to find a new place and put in 30 days. I throughly cleaned my place and had the super do a walk through, but surprise, I did not receive my full deposit...most of it, but not all of it. I've tried contacting Bobby and PMR directly..even tried contacting their accounting department because it was a mistake. I even asked what the charge was for..No response by email after continuing to follow up and not willing to give me back the remaining amount. I called numerous times and asked to speak to Bobby the president, but he conviently was not there every time.

This company caused me major health issues, a great deal of stress, and have no empathy for humans at all. Worst experience ever. Please do not sign a lease with PMR, because you will greatly regret it. Please take this review seriously and do not work with them.

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Eddie L Local Guide

3 Nov 2017

My bank used this company to reappraise my house for PMI removal. They sent some guy, he took a few photos and left. About a week later I received the appraisal.... and they forgot to include one of my bedrooms into the appraisal and appraised my house as 2-bedroom house (even though all of my 3-bedrooms have windows and closets!) I've tried to contact them back in June in attempt to correct this mistake, but they refused to speak with me saying that I should speak with my bank (even though I paid for this appraisal). I complained to my bank and filled an appeal. After a while they added additional $10.000 to their appraisal (probably because of my complaint) without correcting the main problem - the MISSING BEDROOM. My original appraisal says that this is 3-bedroom house and so the appraisal before that... And this IS 3-bedroom house... Needless to say.... I'm still paying PMI because of their ridiculous appraisal. Very unprofessional...