I'm used to actually dealing with dealerships. I was surprised when there were no courtesy refreshments here, just a vending machine. The coffee offered was old, I don't recall them making fresh coffee in the 6 hrs I waited. They preformed the 100k recommended maintenance. The place is clean and the staff is friendly, the waiting area is spacious which makes social distancing easy. The restroom is spotless and even offer lotion. Sanjay was really understanding and kind hearted, he was the person I'm assuming who did my mechanical work. The advisor I had was Mateo, he was also nice and kept me updated on my car since I waited the few hrs. I do love the window of how you can watch them while they work.
Something was spilled on my car don't know what the hell it is but it was not like that when I bought it to them. So they lost a star
Réponse de Quick Lane Tire & Auto Center entreprise4 Oct 2022
Hi Janette, we appreciate your feedback of our Staff's service! Please let us know if there is ever anything else we can do for you! Safe travels!
Arrived promptly at 8:30 for appointment. Service completed at 10am.
Keys were accidentally locked inside the truck by staff but fortunately I have the Ford app and was able to unlock it. Overall, staff is friendly and professional. The receptionist at check out was awesome, she asked if I wanted to use my rewards to cover the cost which I really appreciated.
Réponse de Quick Lane Tire & Auto Center entreprise4 Oct 2022
Hi Pedro, thank you for leaving such a great review, even with a little bump in the road.. Thanks again for the recommendation, and have an amazing day!
If you make an appointment, they're usually pretty quick and they have coupon specials on their website. Just make sure you don't get a new hire working on your vehicle. They always break my lug nuts but they did replace them with the right ones on my last visit.
