Food trays need be picked up after meals, not 2-3 left in room all day. Cathy from respiratory was awesome. Nurses were fantastic despite having to complete multiple other areas jobs. Rooms and bathrooms not cleaned daily. Bed only changed once in a week.
Réponse de Baylor St. Luke's Medical Center - Houston, TX entreprise4 Aug 2026
[Response from our Support Team]
<br>
<br>Thank you for your feedback. We are always working to improve your patient experience and provide the best care possible. Because of privacy laws, we can't discuss your experiences on this forum. Would you kindly contact our Patient Relations Department to discuss your experience at 832-355-4000. Thank you.
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SS
Sheila Snell
2 Jun 2026
I was totally caught by surprise visiting the ER @ St Luke’s. Before entering I needed a wheelchair but to no avail!! I had to walk to have an XRay done and before I sat we had to wipe down the chairs. The floors were grossly dirty, used blankets were left in the chairs as well as trash cans as I walked through the hallways. I entered around 3:15pm and asked for something to eat around 11:30pm I received a cold turkey n cheese sandwich with a warm juice. My pain was at the max and at least 3 of the doctors wanted me to take some pain medication and go home without a true diagnosis of my condition!! I refused to leave without knowing the problem to my pain and was eventually moved to a room. It was creepy-bathroom light flickering, the tub seen in the picture below as though it was remolding being done as well as the walls were dirty, lastly some stripping with electrical wires on the wall! I was not comfortable but needed to be treated. Which eventually the staff concluded with a diagnosis and appropriate medication. The food was Horrible!! However, the staff was Professional and attentive to my needs during my stay despite the circumstances
Réponse de Baylor St. Luke's Medical Center - Houston, TX entreprise4 Jul 2026
[Response from our Support Team]
<br>
<br>Our goal is to provide the best possible care and experience for our patients in a caring and welcoming environment. While we can't directly discuss your experiences on this form due to patient privacy laws, we welcome the opportunity to speak to you privately. Would you kindly call our Patient Relations Department to discuss your experience at 832-355-4000. Thank you.
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Brenda Wilkerson
12 May 2026
My Doctor in the ER was very nice and professional , The RN Sammy was excellent in the care she gave me. Callights went to long with no answer even mine when Sammy went to lunch, even though nurses were in the hall and at the desk. As a Medical Professional I would have at least answered the light and turn them off.
Réponse de Baylor St. Luke's Medical Center - Houston, TX entreprise4 Jun 2026
[Response from our Support Team]
<br>
<br>Thank you for your feedback. We are always working to improve your patient experience and provide the best care possible. Because of privacy laws, we can't discuss your experiences on this forum. Would you kindly contact our Patient Relations Department to discuss your experience at 832-355-4000. Thank you.
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