I have a family member in this hospital and some of the nurses are rude, tries to tell you about your own family member and they aren’t in it for the love of the patient. They sit around on their cell phones while patients are needing help. The doctors are great but they don’t have much to work with when it comes to to the nursing staff.
There needs to be some diversity. The nurses needs some serious training.
Réponse de Vibra Hospital of Houston entreprise4 Oct 2025
Hi Deborah, Thank you for your feedback. We're very sorry to hear you had a disappointing experience. We hope you can give us the chance to turn your experience around. Sincerely, Vibra Leadership
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Ebony Barrow
13 Jan 2025
The only reason I gave it a star was so I could tell you how horrible this place is. My mother was sent here for recovery after a stroke she wasn’t in the facility 8hrs and the nurse did not follow one direction from Memorial Herman. When she arrived there I went to visit her the first few hours when I arrived she was laying on the side of her head where she had just received brain surgery two days prior, a huge note above the bed said do not lay on her right side of the head,along with being covered in urine from her shoulders to her feet. She was back in ICU on a ventilator within 3 days. She not only developed pneumonia but she also developed some form of skin infection. I had to contact the previous Hospital to have her moved and made a complaint. The nurse supervisor tried to smooth it over by saying she would be her primary nurse because the one she had assigned wasn’t trustworthy. When my mother arrived back to Herman she had an injury as well where her bottom tooth was missing and she was spitting blood clots from them roughly handling her to put her back in the ventilator. This was beginning of my mother nightmare that she never was able to recover from. The gentle in the room next to my mother was falling out the bed because he kept asking for a nurse and nobody was responding so he was trying to move himself tubes and all in his head. This place is very negligent and horrible for anyone even a animal.
Réponse de Vibra Hospital of Houston entreprise4 Oct 2025
Hello Ebony, Thank you for your honest feedback. We are truly disappointed we did not meet your expectations. We would appreciate the opportunity to discuss this with you further so we can improve. Sincerely, Jeanette Williams, CEO
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Carmen RodeslyLocal Guide
25 Sep 2023
My life companion was at the location 1300 binz houston. The worst experience. First it was dirty and I felt my love one was surrounded by nurses in training.
Except for Tennell RN and Chris respiratory specialist. We almost lost my love one due to negligence of the others that he had pneumonia. We all showed up to say good by to my love one I stayed with him until 5 am praying.
Thanks to Tennell RN that convinced his son the next day to intubate.
He is now in another better hospital and care.
I don't recommend this hospital for your love ones. I hope this will help to read reviews 🙏 before putting your love ones in this place.
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Casting Director
5 May 2023
This facility is extremely dangerous! If you want your loved one to return home safely, do not leave them alone here. I urge local investigative journalists to report on this place and warn the public. My mother was supposed to recover for a day or two after minor surgery at Vibra Hospital of Houston (formerly Cornerstone Specialty Hospital Houston Medical Center) at 1300 Binz on the 3rd floor in Houston. However, we have been here for two weeks now. Due to the nurses' neglect, my mother developed an infected surgical wound that required surgery and an emergency procedure because a nurse had clogged a tube. Additionally, they did not give her enough fluids, causing her to experience sudden kidney failure. If that's not enough to scare you, the nurses who are rude, defensive, and deliver incorrect medication 3-4 hours late will. I firmly believe that if we had left my mother here alone, she would not have survived.
Réponse de Vibra Hospital of Houston entreprise4 Oct 2023
Casting, Thanks for sharing your experience. Please know that customer happiness is our top priority and we are upset this has not been your experience. You can reach us anytime at 713-285-1000.
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Taylor Velasquez
5 Jan 2022
DO NOT send your family member to this facility. My mother in law was sent here after a three month battle in the ICU after being infected with covid. Cornerstone kept her for about a month before releasing her. Let me be clear of the state she was in as she was being released. She was unable to walk or move on her own, weighed about 70 pounds, and needed oxygen 24-7. The only thing we were provided was oxygen. This facility did not provide my sister in law with any prescriptions, follow up visits, physical therapy, or anything as she went to pick up her mother. They simply handed my mother in law over to her. Not to mention my sister in law could not understand what was being said as she does not speak English.
Three weeks after she was released I had to call 911 and have her transported to the hospital due to her worsening condition. The paramedics were beside themselves and could not believe she was home and not in a facility.
We are now sitting with my mother in law in an ICU room as she is dying due to a collapsed lung just three weeks after being “safely released” (as they say) from this place.
When I called cornerstone for information and they finally picked up the phone (after countless messages being left and being hung up on) I was responded to with nothing short of rudeness. I was told that she was released because she did not have insurance and was finally told “I am not going to speak with you about this more”
Because this facility refused to see my mother in law as the human that she is we are losing her.
If you feel comfortable sending your family members to a place that sees them as nothing more than dollar signs and has no regard for human life then go ahead and use this facility. I would recommend going elsewhere.
Réponse de Vibra Hospital of Houston entreprise4 Oct 2022
Taylor, thank you for taking the time to leave feedback. At Cornerstone Specialty Hospitals Houston Medical Center, we strive to provide high-quality care to every patient and family member we serve. Please call us at (713) 285-1000 at your earliest convenience and ask to speak with our CEO directly.
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Kenneth Barfield
30 Jun 2021
This place is downright neglectful. First two weeks in a room with no AC.... in June. After daily complains it took the maintenance man to get moved to another room. While there, they lost a cell phone, caused a blood infection, pushed a procedure back each day for 5 days continuing a nothing by mouth order for the entire time. They were surprised to learn there was no food/water intake for that time acknowledging as soon as the procedure was pushed back each day, they should have allowed food and water until midnight the night before each reschedule.
We had to remind them to change colonastamy bags and often found left in a soiled bed.
Physical Therapy was often the only folks helping the care here. But on weekends there were hours of time you would not see a nurse, not only in the room, but at the station as well. Had to go to another floor to find a staff member. This was explained with "we're short staffed" and "we're remodeling".
Care manager was a joke always answering "let check on that" and you would never hear from her again.
Bottom line, prepare to fight for care here. If your loved one cannot fight for themselves, go fight for them.
Update: Well Played Cornerstone, post a phone number to "Call the CEO" that is really just a phone loop to give the appearance that you care. If you really care, come up to the 4th floor room 473 and we'll be glad to talk, and show you, the issues.
Réponse de Vibra Hospital of Houston entreprise4 Oct 2021
Kenneth, thank you for taking the time to leave feedback for our Houston hospital. At Cornerstone Specialty Hospitals Houston Medical Center, we strive to provide high-quality care to every patient and family member we serve. Please give us a call at (832) 649-6200 at your earliest convenience and ask to speak with our CEO directly.
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Laura VargasLocal Guide
18 Jun 2019
Let me just say, people who are putting great reviews about this place, must have been somewhere else. If you want your loved one to be cared for properly, do NOT being them to this place. My father was sent here, and in his last days, he told us he didn't like it there because the nurses were mean to him. We saw it firsthand. The nurses especially one named Julia, could absolutely care less about your loved one. They all cared about the conversations they carried out in the Hall, rather than the ill patient in the room. How dare this hospital hire such horrible nurses. The xray guy who came to my fathers room, flipped him around like a piece of meat. All the bad reviews on here, are TRUE. DO NOT BRING YOUR LOVED ONE HERE.
Réponse de Vibra Hospital of Houston entreprise4 Oct 2019
Laura, Cornerstone Specialty Hospitals Medical Center strives to provide the highest quality, patient-focused healthcare, and customer service to every patient and family member it serves. We will share your thoughts with our CEO. Thank you.
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Stephanie Vega
9 Feb 2019
We are having a horrible experience with the facility and some staff members. My family member has been here for a month and the temperature in the room is never right. Either it's too cold or too hot. We have complained several times but get no results. My family member stated hours go by and no one comes to check in. Some staff members have extremely bad attitudes when you ask for assistance it is very obvious that they are annoyed by it. I address my concerns to our case worker and that we wanted to transfer to a different facility I was told we could not which is BS!! The case worker stated we would have someone to check on him daily to ensure that concerns are being addressed however that never happened. I would not recommend this place at all. Choose a better facility.
Réponse de Vibra Hospital of Houston entreprise4 Oct 2019
Stephanie, Cornerstone Specialty Hospitals Medical Center is dedicated to providing the highest quality, patient focused healthcare and customer service to every patient, family member, and physician it serves. We will share your thoughts with our CEO. Thank you.
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Jesse ValdezLocal Guide
16 Jun 2016
Beware of this place don't let the way this place looks fool you!
Had to get a sitter just to see what's going on they came to change my mothers sheets and my mother use the restroom on her self the sitter let the one who changed the sheet that she needed to be changed and they said they would let the nurse know.
It took them 45mins to change her the sitter had to call them.
Them knowing my mother is all raw in her private parts!
Some of the staff are dirty they dropped stuff on the floor and tried to use it on my mother!
Her room had stuff on the floor like stuff they would open and use on her! Asked for a call back by the administration person Rose never called me back!
Just horrible!!!!
Réponse de Vibra Hospital of Houston entreprise4 Oct 2019
Jesse, Cornerstone Specialty Hospitals Medical Center is dedicated to providing the highest quality, patient-focused healthcare, and customer service to every patient and family member it serves. We will share your thoughts with our CEO. Thank you.
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Comparez 87 hôpitaux à Houston, dans l’ordre de leur note et du nombre d’avis.