CP
Cindy Pat
6 Sep 2022
Ce que les avis mentionnent
kind staff 5 surgery 3 nurses 3 explained processes 2 cleanliness 2 waiting room 2 front desk 2 nervous 2 facility 2 desk 2
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AH
Ava Herring Local Guide
22 Apr 2022
Advice to the public!!!! Look at the status of their accreditation with their regulatory agency (AAAHC and CMS) Review the 175 pages of deficiencies and the findings by the surveyors. The staff can not be told to correct anything ( after lengthy explanation) because they are so " over worked" and under stress according to the current administrator. Most worked with the Administrator at another facility. If you do ask them to change the deficiencies you are a bully and forced to quit after 1 week! Yep! If a surveyor comes in and finds that the deficiencies are not corrected then the deficiencies may be considered immediate jeopardy issues. Issues that can cause death or substantial harm.
The number of people terminated is unbelievable. I do not know at this point if any or all were justified. That is not my call. I know that I resigned because of the environment that is under the current administration .
My concern is patient safety issues! Ask how many issues have been identified by the regulatory agencies. Ask how many sentinel events (deaths) have occurred.This is your right as a patient..every place has areas for improvement but the type and severity of the issues is the concern. Does the facility want to correct the deficiencies ? Review and make your decision.
4 Oct 2023
We are deeply sorry to hear about your negative experience at Crystal Surgery Center. We would like to inform you that the surgery center is under new leadership and management, and is now operating as West Houston Surgery Center. Under West Houston Surgery, our primary focus is to ensure that every patient receives the highest quality of care and has a positive experience from the moment they walk through our doors. We have implemented several measures to address the concerns you raised and improve our services as a new surgery center. Our dedicated team is committed to delivering only the best care and customer service, and we will continuously strive to exceed our patients' expectations.
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MW
MALISSA Washington
6 Apr 2022
The Antheisa doctor for dr methda outpatient surgery is horrible 😢
4 Oct 2023
We sincerely apologize to hear about your negative experience at the Crystal Surgery Center.<br><br>We would like to inform you that the surgery center is under new leadership and management, and is now operating as West Houston Surgery Center. We have taken your feedback about the previous medical staff seriously. Our primary focus is to ensure that every patient receives the highest standard of care and has a positive experience from the moment they walk through our doors.<br><br>Again, we deeply regret any dissatisfaction you have encountered during your visit under the previous management.
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WB
Willie Blue Local Guide
3 Dec 2021
The director Elizabeth M. was very very rude to me on the phone today. Very argumentative and unprofessional. They messed up my mothers medical chart. I would not go to this center. I will be making a call to Joint Commission to investigate this place and the director’s behavior.
4 Oct 2023
We are deeply sorry to hear about your negative experience at Crystal Surgery Center. We would like to inform you that the surgery center is under new leadership and management, and is now operating as West Houston Surgery Center. Under West Houston Surgery, our primary focus is to ensure that every patient receives the highest quality of care and has a positive experience from the moment they walk through our doors. We have implemented several measures to address the concerns you raised and improve our services as a new surgery center. Our dedicated team is committed to delivering only the best care and customer service, and we will continuously strive to exceed our patients' expectations.
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