Excellent service as usual by my Service Advisor. Great experience for a number of years from Omar Reyes who was deserving of promotion to Sales. Prompt and courteous service comtinued rom David Tyson.
Their fairly new Service Manager and Service Supervisor were nowhere to be found and appear to have ruined a great customer service oriented department, when needed I tried 4 times last week and two times today and had to go and get the New car Sales Manager to resolve my issue, and it wasn't my first time dealing with major BMW dealerships, which now feel frustrating due to long wait times, communication gaps, and impersonal treatment and wrong answers I was trying to get through to David Tyson, to see if the rain last week was a problem because Seabrook warnings were also in effect at BMW before I drive all that way! And after 4 times I found out David's mom had past away, but your Gabrielle and others left me on hold without checking on me, and I never said a word to her "superior" she needs customer training, bad.
Also, for the record this dealership did not disappoint! I would highly recommend BMW of Clear Lake for "anyone’s" BMW Service by David only or purchase by Omar Reyes.9
Risposta da BMW of Clear Lake Service Center azienda4 Oct 2023
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
If you are a female- do not buy or get service at this location! The guys that work in service are all sexist and will ignore you, walk past you in line and check in three people behind you (all men of course)- and yes, I had an appointment! The men are sexist and purposely go out of order to help “the guys” and ignore the women (7 cars in the check in bay with me being #2 and the only woman). This is the second time I have come here for an oil change and this happened. It’s worth the drive to houston to get good service. Do NOT recommend this sexist service department. I’ll be happy to share my videos and photos with the GM, if he is interested to prove everything I described. I’m sure he is just as sexist and ignorant as his service dept, they are obviously following the leader. Horrible experience and even the service manager told me he “don’t know why they kept bypassing me.” Of note, 4 cars that came after me had to be backed out of the service check in bay because not one single man would check me in despite being #2 in the bay! Too busy laughing and joking around prioritizing men that came in after me to take care of the customer. The service dept here has gone so down hill since moving to the new location! DO NOT BUY from HERE- you’ll get great sales service but the service dept will make you regret your purchase!!!
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IB
Iftikhar BurneyLocal Guide
19 Mar 2026
This is with respect to the service department. Service has been subpar with regards to communication for sometime. I have been trying to reach a service advisor for 3 days and no phone calls have been returned. Brought my car here for service quite often and even during diagnostics and repairs, it is difficult to receive timely updates.
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AM
Anthony MizialkoLocal Guide
12 Mar 2026
The absolute worst service department in existence. Apparently, written quotes are not honored. Please, find somewhere else to service your vehicle.
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Optimism
17 Feb 2026
Came in ready to pay out of pocket and James Russel explained to me everything is free after someone told me my warranty didn’t cover brakes. A+++ to Mr Russel and his customer service, along with his patience for each customers needs. Will definitely be back because of his service.
LIES!! We have a 2025 and they are the absolute worst ever! Infuriating and they even trashed the trunk and broke the rear “shade” and had to mail us one to install ourselves. They insist we didn’t spend thousands there for our service which is bumper to bumper - even wipers- they think they work someplace else because it is not BMW. 3rd BMW and NEVER GOING BACK only to be treated like trash! Disgusting treatment!!
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drillgpt
2 Sep 2025
Been a loyal customer for years, but something changed in 2024 — new service manager or staff maybe. The quality of service has completely gone downhill. Unprofessional, disorganized, and no longer trustworthy. Disappointed and won't be returning.
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Alyssa Dunbar
3 Jul 2025
The General Manager Randy Stine is the rudest, most unprofessional GM. I brought my X5 plug in hybrid to the service center for an ac repair that should have been covered under my extended warranty. Instead Randy refused to allow the mechanics to perform a proper investigation into the issues in my car and deemed the ac issue as my fault so it would not be covered under my warranty. He then quoted me $10,000 in repairs. My car was in their service center for a week without any work performed. My calls were unanswered. I had to take a day off work and go to the dealership in person to demand someone speak to me. This was the absolute worst customer service. The entire interaction has ruined BMW for me. I have only owned BMWs but after my meeting with Randy, I demanded they buy my car from me and I walked away without a car. I will not be buying a BMW ever again.
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Ashley Roy
10 Jun 2025
BMW Service Center of Clear Lake is the best BMW service center. I have been to two other service centers and would rate Clear Lake highest on level of trust and service. Joe Zuniga, whom I was taken care of by on most recent visits, was excellent! He was very forthright and took time to explain what was needed, what should be prioritized, and why—truly a blessing to work with!
I took my BMW in for a warning light and requested an oil change. Initially, I was told by JZ Joe that it could take around 24 hours. However, the communication throughout the process was terrible—I had to constantly reach out for updates, and what should’ve been a one-day job turned into nearly four days.
Eventually, I was told a sensor needed to be replaced, along with the drive belt and the oil change. I was also informed that I might be reimbursed for the cost of a rental car, but in the end, I was out of luck on that as well.
Honestly, I expected much better service from BMW. The lack of transparency and follow-through was really disappointing.
