First Texas Hospital CyFair

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Alexis Downs Local Guide

3 Jan 2018

I am extremely unhappy with my service here! Do not go here! I went in for extreme stomach pain. I spoke with the Dr. for maybe ten minutes. He touched my stomach where it hurt and listened to my lungs. That's it! No urine sample, blood work, ultrasound etc! He said I was constipated and didn't even feel my colon! I got so frustrated I started crying. I was in and out in 30 min with two otc medications and one for nausea. Ridiculous, I chose here because that had equipment to do scans vs a redi clinic. I would have gotten far better service there. Don't waste your time and money and please go somewhere else!

JK

Jacqueline Kuntz Local Guide

2 Dec 2017

I would give no stars if I could. I fell and hit my head in September and went to the ER facility on Atascocita Road. MEDICARE is my primary insurance, Aetna secondary. I recently received a bill from First Texas for $7,098. The bill showed that insurance paid 2 cents! I called the billing department and I was told by Tamra in billing that MEDICARE paid $6,900+ in October and then “recinded”? that amount a week later. Therefore I was responsible for the total bill. I asked if she called MEDICARE to find out why that was done and she said “we don’t call the insurance company “ (??). I was flabbergasted. WHAT MEDICAL FACILITY DOESN’T FOLLOW UP WITH INSURANCE COMPANIES!!! I then called MEDICARE and also was able to pull the Summary I received from them and I was told they paid their 80% of reasonable amount, which they are saying is the way it works when a medical facility works with MEDICARE. (They denied sending $6900 and then taking it back. Didn’t happen) They told me to mail a copy of the summary to First Texas with all the payment details and tell them to call the “Provider” line if they have questions. I called First Texas (2nd time) and got Tamra again. I told Tamra about my conversation with MEDICARE but she still said that I owed the full amount of money to them. Keep in mind First Texas shows no payment from Medicare or Aetna although I have paperwork saying there were payments from both. In frustration, I called MEDICARE and they reiterated that the Medical facility should call them about straightening it out. I called First Texas (3rd time) and this time got Kiera (sp?), and she told me First Texas DOES NOT call the insurance companies (ARE YOU KIDDING ME??). I was very upset by this time. And continue to be. I plan on writing a letter, with the MEDICARE and Aetna payment summaries with invoice to First Texas President if I have to. First the cost was ridiculous and the billing department is atrocious. They are taking NO responsibility to try to straighten this out. I am NOT going to succumb to this form of extortion!!! I will not pay one penny on this bill until I get the attention it, and I, deserve. DO NOT GO TO ANY FIRST TEXAS FACILITY!! Someone should look into their business practices! It’s atrocious.

YG

yvette gonzalez

16 Oct 2017

We took our 4 year old who was having lower abdominal pain in to be seen and hopefully treated. We were taken back by a male nurse with a long white beard who weighed and measured my son then greated by a female nurse who obviously did not care to be there. She asked a few questions and took my child's vital signs and proceeded to explain that she would be drawing blood and getting a urine sample to send off to the lab. About and hour and a half after the blood was drawn and the urine was sent in for testing the CT technician comes in our room and asks to take my 4 year old to get his CT scan done. I was shocked! No one EVER came to speak to us about blood work results or his urine results. I asked the technician what the reason for the CT scan and he said it was because his blood work came back normal....I then asked to have the doctor come speak to us because we had concerns about our child getting the contrast for the CT scan. The doctor NEVER came to our room. We were taken to the CT room and the Technician (who was the ONLY plesant person) explained that my child would have to be comepletly still for the scan. WELL being that my 4 year old was having lower abdominal pain it was imposible to have him lay flat on his back. when I explained it to the Tech, he totally understood but when I told the nurse, her reaction was " Well, we will just discharge him!" ..... AND THAT WAS IT! my son was discharged and NOTHING was done to help him ease his pain. The doctor NEVER once showed her face to explain any of our concers and the female nurse was there just because she needs a paycheck. HORRIBLE HORRIBLE EMERGENCY ROOM SERVICE!

TH

thagrintch Local Guide

21 Jun 2017

I didn't listen to the negative reviews on here and it cost me over $10,000. It takes a lot for me to leave a negative review but this hospital should be charged with extortion. A 2 hour visit with only routine blood work and an ultrasound done cost me over $10,000. If that's not criminal, I don't know what is.
And good luck trying to get anyone at all to help you. All you will get is the run-around. They will not do even basic things like send your script to your pharmacy, provide you with your itemized bill, let you speak to a manager (who never seems to be there and comes in when he likes). This place is all about making money and does not care about you as the patient. To make matters even worse (if that was possible), they mis-diagnosed me as well. Please stay away from this place, don't make the same mistake as I or others have made.

To management, if you are reading this, please notice all your negative reviews and make an effort to put your patients first and provide at least some level of customer service. There is no way sick patients who put their trust in you should be charged this amount of money for a one or two hour visit, not given any explanation, and not have anyone to contact for some explanation. This is not right what you are doing to people.

CM

Cristian Moise

10 Apr 2017

These guys are worst than thieves. For being in their emergency room for 20 minutes, of which the doctor saw me for 3 minutes, I was charged $2000. $1330 for facilities charges, and $670 for physician charges. that is on top of what my insurance payed. DO NOT GO.
Already called a lawyer and in process of taking these thieves to court. Opening a class act suit against their dishonest practices. At no point they listed prices, and at no point they explained to us that will be 2 type of charges for the facilities and for the doctor.

MG

Michael George Local Guide

24 Feb 2017

I had a terrible experience with this place. I will never go again and I suggest that anyone who sees this thinks twice.
I went in extreme pain and left with slightly less pain. I had a bad experience with the Doctor who was onsite at the time.
I was not going to post a review if I was taken care of by the 4 people I spoke to for about 30 minutes each person and conversation but that did not happen so here we are.

I discussed this issue at great length with many individuals over there who were full of apologies but made little effort to assure I was actually taken care of despite saying that my opinion was all that mattered. Being nice and apologetic doesn't actually solve any problems. Save your time and money, drive a few miles more to go to a real hospital not this glorified Urgent Care.

KH

Katrina Haugh Local Guide

22 Feb 2017

Please be aware of billing, I went in for a level 1 dobbler under sound, no blood work, no recommendations or prescriptions. However on the billing side they had me at a level IV which makes the cost much higher. I'm going through a dispute now with them and honestly their billing office needs more training in customer service as well. There are 3 other hospitals within 5 miles of their hospital, unfair charging is bad for business. Wish I could have left a zero star.

BH

Billy Holloway Local Guide

28 Jan 2017

Nurse was great and that is only reason you're getting 1 star. Your prices are exuberant!! You all are charging way above usual and customary for an emergency room visit! Your level 4 usual and customary fee is over $2000 more than Methodist freestanding ER, your xray fees were $400-500 more than Methodist as well! Don't you find that a bit ridiculous? Don't you think you are price-gouging customers? In addition, there is no network discount applied to this claim. Your billing department needs to appeal this claim because it was emergent! I am not paying this bill as it stands now at a coins of $996 on my 80-20 plan when Methodist down the road billed properly and correctly and I only had to pay a little over $200 for my coins there! I would have taken this up with your billing department but when I try to go out to your billing dept online I have to jump through hoops and get re-directed and still could not access my bill.