Booked through dayuse. When I arrived they were pushing me to cancel my reservation and they would "honor the price" plus a discount. They made a big hassle of it... Eventually I asked what the discount was and it was like 3 bucks... I was pretty annoyed, asked them to just charge whatever it was why the hell were they pushing me to save $3. A few days later I got a notification that my reservation was missed. Going to keep up with it to make sure I don't get double charged. Something was off about the whole thing.
Risposta da PLATINUM INN AND SUITES azienda4 Aug 2026
Hello, <br>Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and inconvenience you experienced during your visit.<br><br>After looking into the situation, we found that there was a duplicate booking under the same name on the Dayuse platform, which caused the confusion at check-in. Our team worked to resolve the issue, and we have already corrected the reservation to ensure the no-show was removed from your account.<br><br>We understand how frustrating this experience must have been, and we apologize for the inconvenience. Thank you for your patience while we worked through the issue. We appreciate your feedback and hope you’ll give Platinum Inn & Suites another opportunity to provide you with the smooth and enjoyable stay you deserve.<br><br>Sincerely,<br>Management Team<br>Platinum Inn & Suites
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DB
Deja Bell
13 Apr 2024
I have always paid 75 dollars every time I came here and they would give me a 2 bed room every time. I recommend my grandma this place and they charged her 95 for a 2 bed. I called and asked the man what that was all about and he said they only do that on the weekends. That’s a total lie. I checked in on September 4, 2023 which is a Monday and only paid 75. So moral of the story don’t come here..these people like to give out there own prices which is very wrong
Risposta da PLATINUM INN AND SUITES azienda4 Oct 2024
Hi, our rates do change from weekdays to weekends, our kitchenette rooms double beds are priced differently from our regular double beds. We hope your grandma still enjoyed her stay and hope to see you again soon!
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MG
mgrosser2005
11 Apr 2022
Came into town for a funeral and not being from the area didn’t know where NOT to stay. This is the place NOT TO STAY! The manager or owner was so incredibly rude I almost left but didn’t have time to find another place. I booked a non-smoking room and he asked me several times if I was sure because they had smoking rooms. Yes, I’m sure. My room was not the cleanest and all the furniture was pulled out about a foot from the walls. French fries behind the nightstand… Sheets are average and there is a duvet cover but no duvet. No blanket on the bed. Was very strange. No coffee maker either! Was definitely the worst motel I’ve ever stayed in. And yes, it’s a Motel not a Hotel. Rooms are not interior and all doors are facing the parking lot. Do not book or stay at this rude, unclean motel.
Risposta da PLATINUM INN AND SUITES azienda4 Oct 2022
Thank you for staying with us. We hope to see you again soon.
