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Ashley Tams

25 Feb 2023

We stayed at this best western for a layover. Shuttle was slow and refused to pick us up at the gate we were at. While putting my two young kids to bed I realized there were no linens for the pull out coach that we had requested. I was initially told there was

Kristina Silva

7 Feb 2023

None of the outlets worked in our room, and the staff was not very friendly. The best part of the stay was the shuttle back, and forth from IAH. Which is ultimately why I booked the room in the first place. Decent, but I wouldn't stay here again.

Merry 1

6 Feb 2023

The location is right next to the airport and has free shuttle service. This is a very very affordable hotel so keep your expectations in check. It is well used and minimal. That being said it is clean, quiet (except for the planes) and convenient. They ke

Virginia Seely

26 Jan 2023

The room had roaches. The housekeeping staff never would give us the appropriate number of towels for the number of people in the room and they never cleaned the room or changed the bed the whole time we were there. The only thing they did was empty the trash

Latoya Evans

25 Jan 2023

Stayed here for a while. Mack was the best. He really took care of me and made sure I had a clean room with a great price. Will definitely be back

Laura Brown

23 Jan 2023

Great front desk service from the staff Joseph! Stayed over night. Had an issue with my Expedia app and it did not register; he insisted I waited in the lobby until everything was sorted out! He even offered to call Expedia himself. Everything was great.

Dhanielle Preston

22 Jan 2023

I had the best experience here! Traveled in from out of town and stayed for 2 days! Everything was excellent. The staff was so nice. We needed extra towels and the maintenance or office man brought me extra immediately! He checked on our stay the entire time a

Asia J

21 Jan 2023

Clean organized environment honestly the best stay I have had Joseph is very sweet and a great help‼️

Jessica

9 Jan 2023

We needed a quick, cheap room to stay at. This was last resort for how late we needed the room in a city we don’t know, but it was filthy, sheets were dirty, crumbs on the floor, smells like humidity, there were ashes on top of the AC. We requested a refund as

Karley Beaudry

29 Dec 2022

Room was average but definitely in need of updates and cosmetic repairs. The lobby is nice and smelled great. The rest of the common areas are pretty awful. The biggest items we noticed were the dirty/stained drop ceiling tiles, garbage cans catching leaks in

Candy Meachum

2 Dec 2022

We’ve stayed on multiple times, and though it’s a “value-priced” hotel, we’ve never seen a bug, and it is always clean. We had one stay with a toilet problem that they took a bit of time to fix but it’s the best value that we have found. (Here as patients stay

Jane B W

30 Nov 2022

The room was certainly adequate for a one-night stay in order to catch a flight the following day, and the shuttle service to IAH was excellent, on time, etc. However, I had booked the room on the Best Western website; and when we arrived, the clerk mentioned

Personal Personal

29 Nov 2022

Trash place the towels came dirty just like the rooms

Valley Soccer

25 Nov 2022

This motel is in a quiet area . It’s less than 5 mins from stores like cvs and it has a lot of food stores you can shop from as well as restaurants all within less than a mile radius .
The services are awesome and the customer car is great . Parking space is

Joe Kuykendall

20 Nov 2022

Good hotel to crash at quickly if you are in town for any other event. The staff didn't give us any issues , check in was easy and the room was clean although why did smell a bit funky . The wifi wasn't working at all so I'd be careful if you were planning on

Ted Power

10 Nov 2022

I have stayed at this hotel several times in the past and always been very happy. My previous review states that. Now that COVID is under control, I will be travelling a lot again and to Houston four or five times a year. Unfortunately, I was treated with comp

Ale Salinas

22 Oct 2022

Very calm environment, someone is always in front desk to help .
Their free slushy is so good !!! 🙂

Sara Martinez

14 Oct 2022

It was a spacious room. Only wish there was a microwave in the room. The counter top stove work well for me. Very helpful to have a regular sized refrigerator and lots of storage area. The only problem I had was the first night I had to kill 4 to 5 thin little

TeoRose AlexGregorio

9 Oct 2022

The security has profiling and also has power and control issues and only harrasses and questions who he has decided to publicly verbally attack and accuse, insult, degrade, demean who he pleases. I was simply accompanying my friend to the doctor and he hara

Popcorn Prodigy

7 Oct 2022

Can I start off by saying the hotel property is very clean and maintained and very welcoming I encourage anyone who is looking for a bang for the buck, to stay here.... this is the place to go.

The hotel Guest Relations Manager Sabrina did an awesome job she

Roman's foundation Repair

7 Sep 2022

They provide good service, I recommend them.

Diana Ferreira

2 Sep 2022

No this hotel is 0 stars. I have never seen/been to in my life. We had a 24 hour layover in Houston. And this hotel seemed to be close to the airport and pretty budget friendly. When we walked in this place was completely demolished and in the process of “reno

Jennifer Thibodeaux

17 Aug 2022

The front staff was friendly and the front lobby was very clean and smelled great. I was surprised because of some of the reviews I read. I was expecting a filthy hotel that smelled horribly. This was not the case in my experience. The room was very clean, as

Liz E.

12 Aug 2022

The room I slept in was a king bedroom the mattress was a little stiff couldn't sleep very well but the room has a kitchenette without pans and utensils. The room has alot of cabinets, a medium size fridge and iron and table which was perfect because I needed