Very disappointing experience with Adams Automotive.
On August 1, 2024, Adams Automotive replaced the A/C blower motor in my 2019 Toyota Tundra. I was charged $398.65 for the blower motor and $249.99 for labor, for a total of $631.53.
The blower motor failed about two years later. The invoice specifically states that Adams Automotive provides a 36-month/36,000-mile Parts and Labor Warranty.
My truck had 124,245 miles when they performed the repair and currently has less than 159,000 miles, so the failure occurred within both the 36-month and 36,000-mile warranty limits.
Because I needed the truck, I replaced the blower motor myself. The replacement took me less than 10 minutes. I kept the failed TYC blower motor that Adams had installed.
I contacted Adams Automotive and asked them to honor the warranty. They refused to do anything.
I understand that they may have wanted to inspect the vehicle before approving a warranty claim, but I expected them to stand behind a repair for which they provided a written 36-month/36,000-mile parts-and-labor warranty.
I still have the original invoice and the failed part.
I'm posting this so other customers can make an informed decision about whether they want to use this shop and, particularly, how much confidence they should place in the written warranty.
