Great experience at Houston River Oaks Hospital. The staff was professional, attentive, and genuinely cared about patient comfort. The facility was clean, the process was smooth, and the medical team took the time to answer questions and provide excellent care. Highly recommend for anyone seeking quality healthcare in Houston.
Resposta de River Oaks Hospital & Clinics empresa4 Jul 2026
Thank you for your wonderful review! We're delighted to hear that you had a great experience at River Oaks Hospital & Clinics. Providing professional, attentive care in a comfortable and welcoming environment is our goal, and we're glad our team delivered on that promise. We truly appreciate your recommendation and thank you for trusting us with your healthcare needs.
The young lady at the front desk was so Nice, welcoming and very polite. My first time there and great service from everyone involved in my visit. Kudos you all. I will definitely recommend this place to anyone looking for a great team of professionals.
Resposta de River Oaks Hospital & Clinics empresa4 Jun 2026
Hi Grace, thank you so much for your kind words! We’re delighted you felt welcomed and had a great first visit. We truly appreciate your recommendation and look forward to seeing you again!
The PA I saw was amazing. She fixed the problem I had with my previous Dr order for an MRI that I desperately need and have been waiting three months to get sent to insurance company for approval. She sent it off ( and rewrote ) the MRI order while I was still there ! I usually avoid PA’s and NP’s at all cost but I’m so glad I saw her !! I’d give 10 stars !
Resposta de River Oaks Hospital & Clinics empresa4 Jan 2026
We sincerely appreciate you taking the time to share your experience with us, Dawn. It’s encouraging to know that our team—and especially Dora at reception—were able to provide you with the attention and support you needed. We will continue working each day to offer all our patients quality service with a personal touch.
Excellent individuals and a very nice establishment to visit. Everyone is nice. Food is not so good. Lol. But all is fantastic. Rodney Jones
Resposta de River Oaks Hospital & Clinics empresa4 Jun 2026
Thank you for the wonderful review! We're delighted to hear that you had a positive experience with our team and enjoyed your visit. We appreciate the honest feedback about the food as well, and we'll be sure to share it with the appropriate team. Thank you for choosing us and for taking the time to leave a review.
Worst facilities in Houston. Totally unorganized took over 2 years to file an appeal for medication which was approved quickly. Call to confirm procedure I said no I dont have the medicine. Can't talk to doctors office have go through call center or drive across town. This place is dangerous stay away
Resposta de River Oaks Hospital & Clinics empresa4 Jun 2026
Thank you for sharing your experience. We are very sorry to hear about the difficulties you encountered. While we are unsure how these delays and communication issues occurred, we can assure you that they do not reflect the level of service and care we strive to provide.<br>Your concerns will be brought directly to our management team for review. We take feedback like yours seriously and will do everything we can to understand what happened and identify opportunities for improvement. We sincerely apologize for your frustration and appreciate you taking the time to bring these issues to our attention.
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SB
Sandra B.
26 May 2026
The clinical staff was great always amazing and sweet! Now the Front desk in the emergency needs better customer service skills, we were calling to schedule a procedure and were transferred to the front desk of the emergency area that someone should help us there. Miss Victoria was the person who answered saying “if this is not an emergency why are you calling my line!” Immediately hung up didn’t give us a chance to further explain or be transferred to the correct line if that was the case which shocked us. Thankfully after another try we got someone else probably from a different department to kindly help us. I feel there was lack of empathy and patience for someone who’s working in a medical emergency department. Other than that the rest of the staff was great.
Resposta de River Oaks Hospital & Clinics empresa4 Jun 2026
Thank you, Sandra, for your kind words about our clinical staff — we truly appreciate it. We’re very sorry to hear about your experience with the emergency front desk, as this is not the level of service we strive to provide. Your feedback is important to us, and we will address this internally. Thank you again for bringing this to our attention.
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DL
Deborah Landin
22 May 2026
Dr. Eidman was simply amazing. He listened to everything I had to say about my knee. He asked questions to find out more about my symtoms and then he came up with a plan moving forward to get me some relief from my knee. His staff was also friendly and professional!
Resposta de River Oaks Hospital & Clinics empresa4 Jun 2026
Thank you for your kind review! We’re so glad to hear Dr. Eidman took the time to listen and create a plan to help bring you relief. We’re also happy to hear his staff made your experience a positive one.
The stars are for Leslie and Leslie only ! I went the other day needing to get an MRI done . Appt was at 10 . I arrived 30 mins early as told to. All to wait over an hour to have nothing done . I was beyond upset . Someone suggested I speak to Leslie . I was hesitant to do so but I’m glad I did. After speaking with her , she made me feel heard and took care of the situation. After that everything went quick and smooth
Thank you again Leslie!
Resposta de River Oaks Hospital & Clinics empresa4 Jun 2026
Thank you for your feedback. While we’re sorry to hear about the delay and frustration you experienced, we’re very glad Leslie was able to step in, make you feel heard, and help turn your experience around. We’ll be sure to share your kind words with her and appreciate you recognizing her efforts.
I took my girlfriend here after falling to a ditch and they confirmed she had fractured her ankle in several places. But they were supposed to put the ankle in the right place because it was also dislocated. All they did was put a really bad stint on and left it out of place. When we finally saw an orthopedic specialist we were immediately sent to the emergency room to get it back in place before further damage occurred and will be need major ankle surgery.
Resposta de River Oaks Hospital & Clinics empresa4 Jun 2026
We’re very sorry to hear about your girlfriend’s experience and understand how upsetting this must have been. This is not the level of care we strive to provide, and concerns like this are taken seriously. We’re sharing your feedback with our management team for review. Thank you for bringing this to our attention.
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LJ
Lester J Sanders JrLocal Guide
14 May 2026
Very Professional n Hard workers who cares about their patients..Thank for everything..
Resposta de River Oaks Hospital & Clinics empresa4 Jun 2026
Sounds like a great experience! Thank you for leaving the great review!
