Audi West Houston Service Center

SL

Simone Lewis Local Guide

3 Sep 2026

I am extremely disappointed with my recent experience with the Audi West Houston service department. I have previously had my vehicle serviced here and was very pleased, so this experience was especially frustrating.

During my recent service visit, I was told there was a nail in the center of my tire and that I should purchase two new tires. I took my vehicle to another reputable tire center for a second opinion, and they found no nail, no screw, or any puncture whatsoever. I was also told that both tires were in good condition and should have approximately three more years of usable life.

What concerned me even more was what happened when I called Audi West Houston back to ask for the picture they said they had taken showing the nail. I was told they could not provide the picture because there was no picture on file. Then, the explanation changed from there being a nail to there supposedly being a screw. At that point, I was extremely uncomfortable with the situation and felt that I had been given misleading information in an attempt to sell me tires I did not need.

Unfortunately, that was not the only issue. I was also provided with a loaner vehicle, and $10 was charged to my credit card for fuel before the fuel gauge was even checked. The charge was eventually refunded, but only after I contacted the dealership myself, and it took approximately two weeks for the money to be returned.

I purchased my Audi in September 2024 and had previously been very pleased with Audi West Houston. However, this most recent experience has completely changed my impression of the service department.

I expect honesty and transparency when I take my vehicle to a dealership for service. If a tire genuinely needs to be replaced, I have no problem paying for it—but being told there is a nail or screw when another tire professional finds no puncture at all, followed by changing the explanation when questioned, is extremely concerning.

I hope Audi West Houston takes this feedback seriously. Customers should be able to trust that recommendations from the service department are based on accurate findings, not unnecessary sales!🙄

TM

Trudy Moore

18 Aug 2026

I just purchased my vehicle in May and had issues with my interior lights. The entire right side of the car didn’t light up. I wasn’t aware that the center console lights were out as well. The windshield wipers seem worn out and I’ve bought this up twice now, and it still has not been replaced, but it just gets overlooked and nothing has been done. I dropped my car off on 8/13/26 and when I picked it up this past Saturday the 15th, when one the young lady pulled up my car the gas lid was open, the cap was closed. I didn’t notice until later when I got home to put my son’s car seat in the car, there were greasy handprints and black stains on the seat. (My interior is white) then the mats had too much armor all so my son almost slipped getting out of the car. The door and window had finger prints from the armor all as well. I cleaned it because my son gets in and out on the right side for school. Then I notice the driver side doors are all oily with finger prints. I’ve never had this issue and for driving an Audi, I expect the service would be much better. I’ve never had issues anywhere else prior when bringing my car in for service or maintenance.

SJ

Shahzad Javed

13 Aug 2026

David was exceptional like always. He knew how to solve the issue and made proper recommendations. Love everything about our service visit. Seems like above and beyond is just normal there. Excellent!!!

JW

Jared Wooley, DC

29 Jul 2026

On a family vacation we began having issues around Houston and thankfully called this dealership. After speaking with David Olvera I was immediately relieved we had contacted the right place and upon arriving came up with a plan.

They were great during the entire experience (and even contacting us the day after to confirm our vehicle was doing well) and we can’t say enough great things about this place.

They helped put our minds at ease and we were able to enjoy our vacation then pickup our vehicle on the way home. Communication and customer service was top notch the entire way through.

Couldn’t recommend them enough!

RS

R. Scott Harris

28 Jul 2026

Great working with Scotty and Phil to resolve my warranty repair related to my eTron GT battery. It was complicated so their resourcefulness working with Audi North America, their clear communication and their timeliness was fantastic.

DB

David Bent Local Guide

27 Jul 2026

Dang owning an Audi is expensive!
With that fact said... The team at Audi West Houston worked with me to service my vehicle, complete necessary maintenance, and leveraged coupons, dealer savings to make it easier. Additionally, they worked timely to get me in, out, and done. They also did a phenomenal job cleaning the car inside and out!

BW

BJ Wagner

16 Jul 2026

The service advisor did not understand how to access and use my platinum level service plan, tried to talk me into keeping a bent rim on a $120,000 car with the service dept “trying to add weights to balance it”. Also tried to talk me out of ordering the rim because it would take “2 to 3 weeks” to come in. Lastly, when I called on the Monday morning to see if it was going to be ready that week I was told no - then received a text 4 hours later telling me it was ready and I had 12 hours to pick it up or be charged for the loaner car. It was 3 PM and I live 2 hours away, was at work, and the dealership closed at 5. I had to argue for an hour to get a one day extension to pick the car up. Audi North Austin provides much better level of care, with luxury client detail and consideration. I’ll never return to west Houston.

LH

Lexie Hower

10 Jul 2026

I would not recommend having your vehicle serviced here. The service hours were incorrect on their website and they had to be corrected the next day. Very unprofessional and hard to contact the service reps. The sales department was incredible in helping me retrieve my vehicle and sort of the situation. I did appreciate that the work and repairs completed were correct.

SZ

Sissi Zhu Local Guide

9 Jul 2026

Did a major service at 40000 miles changed two tires, and it took a whole week without a back-up car! Sending messages a couple of times and barely got any response. The tires got delayed for 3 days! We went for the trade-in, just before we settle on the car, they said the $2500 which was supposed to be deducted from the service couldn’t be deducted anymore because there was an internal misunderstanding from their two departments.

Never had that kind of experience from any dealer!

GK

Gaye Kendrick Local Guide

7 Jul 2026

This is my first Audi. I bought a used Audi from another dealership. I had a warning light that came on. I took it to Audi West Houston with no appointment. Not only did they take my car that day, my car is still under warranty and I was due a service and there was a recall that they fixed as well. Service was amazing everyone was so helpful and the visit cost me $0. I will be back for my next service.