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courteous staff 33
car cleaning 24
wait time 23
loaner car 20
issue resolution 12
tire rotation 10
no appointment needed 3
complimentary car wash 2
multi point inspection 2
battery replacement 2
Serviços · 49
Auto engine diagnosticBrakesElectrical repairOil changeSteering & suspension repairTiresTransmission repair24 Hour Roadside AssistanceA/CAlternate TransportationAuto RepairBody Shop ServiceCar FinancingCar Start
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The service advisors are great, but whoever orders replacement parts needs to get it together. I've had two different cases now where someone ordered a part, only for it to be discovered that it was the incorrect part when I got there.
I live 40 minutes away and have to take the beltway to get here. Having to go back and forth not only takes a lot of time, but those tolls add up.
Also, one of the main reasons I opted for the Bayway Protection package (a $5000 add on) is because I was told they have a ton of loaner vehicles I could use when my car needs to be serviced. Well, that doesn't seem to be the case because they never seem to have any available when I've needed them.
The buying process was great. The service advisors are great. But the actual service experience needs some work.
Resposta de Bayway Cadillac Southwest Service Center empresa
4 Dec 2025
Hi there,<br><br>Thank you for sharing your feedback. Your comments regarding parts accuracy, travel inconvenience, and loaner vehicle availability have been noted. The service advisors appreciate your acknowledgement, and we will be reviewing the areas you mentioned internally to ensure our processes remain consistent with what is presented during the purchase and service experience.<br><br>— Bayway Cadillac Management Team
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