Staff was friendly. Just don't appreciate being charged and received zero treatment. X-rays showed nothing broken but I didn't even get ideas on how to manage the pain or anything. Found it to be really a waste of time.
Resposta de Excel Urgent Care empresa4 Jul 2026
Hello Rebecca,<br>Thank you for taking the time to share your feedback. We’re glad to hear that you found our staff friendly, but we’re sorry that your visit did not meet your expectations.<br><br>While we're pleased that your X-rays did not show a fracture, we understand that receiving normal imaging results does not lessen the pain or frustration you may have been experiencing. We regret that you left feeling that your concerns were not fully addressed or that you did not receive enough guidance regarding pain management and next steps.<br><br>We would appreciate the opportunity to learn more about your visit and review your concerns. Please contact our Practice Manager, Sara, at 281-304-1100 or [email protected] so we can discuss your experience further.<br><br>Thank you again for your feedback.<br><br>Excel Urgent Care – Your Neighborhood Urgent Care Center
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SW
S WhitfieldLocal Guide
5 Mar 2026
My child came for stitches last October and we were instructed to return 1 week later to remove them. We had an extremely long wait time and the staff seemed way more concerned with getting my co-pay even though I was a return patient an in their system. The level of care was lackluster but the doctor was great once we were finally able to be seen.
Upon our return I was told there would be $30 fee to remove the stitches. Unbeknownst to me they filed a separate claim to my insurance for another urgent care visit. I was told today (in March) I have a balance for my co-pay ($20, my co-pay is $50). A few issues…I had stitches myself at this location and my return visit was free. I figure a few things changed with their fee structure but it absolutely wasn’t a second visit. Instead of taking accountability for the miscommunication, I kept being told it was my insurance.
I called my Aetna One Advocate and she agreed with my concerns. Luckily it’s not a big amount…I paid it, but the principle of the matter. I could have scheduled a doctor’s visit closer to my house and paid $25 to get the stitches removed. I absolutely wouldn’t have gone out of my way and paid double had this been communicated. They claim we had an “urgent care visit” because they took her vitals…which leads me to believe they did unnecessary services to trigger an urgent care appointment instead of just taking the stitches out. This feels like egregious billing, and there were many service errors from then to date. I will never go to them again after this exchange.
Resposta de Excel Urgent Care empresa4 Apr 2026
Hello S,<br>Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you encountered regarding your visit and the billing that followed. We understand how upsetting it can be when expectations about costs and services are not clear, and we apologize that your experience left you feeling this way.<br><br>At Excel Urgent Care, we strive to be transparent about our processes and provide clear communication regarding visits and billing. While certain clinical protocols—such as vitals and provider evaluation—may be required during follow-up care, we recognize that the details surrounding charges should always be explained clearly to our patients.<br><br>We would genuinely appreciate the opportunity to review this situation further and address your concerns directly. Please reach out to our management team by emailing us at [email protected] so we can take a closer look at the visit and billing details and ensure everything was handled appropriately.<br><br>Thank you again for bringing this to our attention.<br><br>Excel Urgent Care – Your Neighborhood Urgent Care Center
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