Group 1 Buick GMC North

ED

Erion Deese Local Guide

29 Aug 2026

I honestly regret purchasing my vehicle from this dealership.

I had a **2:30 PM service appointment** and arrived at **2:48 PM**. I was late because my older cousin had **passed away just ONE HOUR before my appointment**. Despite what had just happened, I still made the effort to show up because, as a teacher, this was the **only day I had available** to bring my vehicle in. And they dont close til 4! I honest do not feel comfortable bringing my car back.

I was told they couldn't take my car because the service department was backed up. I explained my situation and that I had specifically scheduled an appointment, but there was **ZERO empathy or effort to accommodate me**.

I was then told to go somewhere else because other places were supposedly open until 5 PM. They weren't. I also explained that my oil life was at **4%**, and I was told I should have brought it in at 20%. If that's their expectation, why wasn't that communicated when I scheduled the appointment? Then John stated that it’s just for drop offs. The website doesn’t say that and it allows for you to click wait for vehicle! (Picture included)

The most frustrating part is that I had **ALREADY PREPAID FOR THE SERVICE**. If I hadn't, I would have taken my business elsewhere without thinking twice.

Things happen. People have emergencies. Customers should not have to beg a dealership for basic consideration—especially when they've made an appointment and already paid for the service.

**The lack of communication, customer service, and empathy was unacceptable.** I sincerely hope management addresses this because this experience has completely changed my opinion of this dealership.

**If you value your time and expect to be treated like a customer, think twice before doing business here.**

TS

Tracy Stuckey

22 Aug 2026

OUTSTANDING EXPERIENCE — TWICE!!!

We cannot say enough wonderful things about Lee Hobson at Group 1 Buick GMC North! Lee has now had the privilege of helping both of our children purchase their very first vehicles, which makes him pretty special to our family.

Back in February, Lee helped our son purchase his first truck, and the experience was so great that when it was time for our daughter to purchase her first car, we knew exactly who we wanted to work with. Lee once again went above and beyond, and this time our daughter drove away in her very first car right off the showroom floor! Seeing her excitement made the experience even more memorable.

Lee is professional, knowledgeable, personable, and genuinely cares about making sure his customers are happy. He made both of these major milestones for our children feel special, and as parents, that meant so much to us.

We also have to recognize our Finance Manager, Hector Rincon. Hector was absolutely AMAZING! He was incredibly patient, took his time with us, answered our questions, and never made us feel rushed. His professionalism and kindness were truly appreciated.

From Lee in sales, his sales manager, to Hector in finance, our experience with Group 1 Buick GMC North was exceptional from beginning to end. You don’t just remember the vehicle you remember the people who helped make the moment special.

Lee and Hector, thank you for taking such great care of our family! When it’s time for another vehicle, we already know where we’re going and who we’re asking for.
10/10 experience. We highly recommend Lee Hobson and Hector Rincon!

TD

Travis Denton Local Guide

16 Aug 2026

The service department at this location is I brought my 2024 GMC Sierra 1500 3.0L Duramax AT4X AEV to the Group 1 GMC North service department for repairs related to contaminated fuel. The truck was in their possession for approximately a month.

I was told the repairs had been completed and that they were covered under warranty, despite this actually being an insurance claim. When I arrived to pick up the truck, I was unexpectedly told I owed approximately $400 for the repairs.

Unfortunately, the experience got much worse.

Approximately four hours after leaving the dealership, my truck died and left me stranded, with the exact same problems it had been brought into the service department for in the first place.

After having my truck for an entire month, I expected the vehicle to be properly diagnosed, repaired, and thoroughly tested before being returned to me. Instead, I was left stranded just hours after picking it up.

The conflicting information regarding warranty coverage versus the insurance claim, the unexpected charge, the month-long repair time, and ultimately returning a vehicle that failed almost immediately afterward have completely destroyed my confidence in this service department.

For a nearly new, high-end AT4X AEV, this is simply unacceptable. I expected much better from a GMC dealership and would strongly recommend that anyone considering using this service department document everything and get all repair and billing information in writing before accepting their vehicle back.

I am extremely disappointed with the way this entire situation was handled.

CH

Chris Local Guide

31 Jul 2026

One of the best experiences i've had add a car dealership. No shady tactics, no pressure
Everything just happened very smoothly. If you're holding off on buying a new vehicle, because you believe dealerships are out of control right now. Try this dealership, they're doing things differently! Ask for Jay for sales and Enrique in financing!

YA

Yami Local Guide

14 Jul 2026

We bought a GMC and are very grateful to the Service and Parts team.
We encountered an issue early on, and they were incredibly professional and dedicated, always available to help us resolve the situation.
I want to thank Adrian, who guided us; he was empathetic throughout the process and put us at ease.
I returned other day for oil change and Adrian helped us once again always with professionalism and empathy.
We are very happy with the department as a whole, but i would like to highlight Adrian assistance, as he has truly been attentive to our concerns during both of our visits. Thank you all for the work you do every day with such professionalism.God job!!!🙏

AP

Auji Pauji

4 Jul 2026

I had a great experience working with Lovish, the finance manager, John, the salesperson, and the fleet manager. They were all professional, patient, and helpful throughout the entire process. Lovish took the time to explain the financing clearly and made sure I understood my options. John was friendly, knowledgeable, and made the sales process smooth without making me feel pressured. The fleet manager was also very helpful and made sure everything was handled properly. I truly appreciate their teamwork, great customer service, and dedication to helping me. I would definitely recommend working with them!

FT

Frances Tarver

24 Jun 2026

Johnathan (service) and John Ivanic are always pleasant and make sure my SUV is superb to my satisfaction. This is my third Yukon Denali purchase with John. He’s patient and will make sure your vehicle has all the ‘must haves’ you desire. The last time we purchased two vehicles and both purchases went smooth and quickly as possible. Johnathan in service always make each visit personable. The communication about my vehicles service is patient and thorough.
We are COMPLETELY SATISFIED!

KR

Kristinwithani Local Guide

22 Jun 2026

Pretty disappointing experience today. Sales rep Angel didn’t take me seriously about the car I was interested in. Seemed inattentive and wasted my time. I asked him to speak with his manager about some concerns I had regarding the car and he didn’t. A good 30 minutes later he then handed us off to Jay who was really attentive. I expected better customer service. Good thing there are so many dealerships to choose from in the Houston area!

Update: No thanks Joe. I’m not interested in a resolution. I would never do business with this dealership based on how I was treated by Angel. It was disrespectful and a waste of my time. I wanted to buy that vehicle. He didn’t take me seriously.

AR

Alondra Rosales

19 Jun 2026

We had an amazing experience working with Able at GMC! He helped us find the best deal on our dream truck and made the whole process smooth and stress-free. Able was patient, knowledgeable, and truly cared about helping us get exactly what we wanted. We’ve also worked with him in the past to purchase 5 other vehicles, and every experience has been excellent. We really appreciate his honesty, professionalism, and hard work. If you’re looking for someone who will go above and beyond, we highly recommend asking for Able!

KG

Kenya Grigsby Local Guide

3 Jun 2026

I had an excellent experience selling my GMC to Group 1 Buick GMC North. From start to finish, the process was quick, smooth, and stress-free. Wayne was absolutely amazing to work with — very kind, professional, and communicative throughout the entire process.

They gave me the best offer I received around town and made everything incredibly simple and fast. Everyone at the dealership was welcoming and made sure I was taken care of. Even picking up my check was quick and easy.

The free food was also a nice bonus while waiting! Overall, Wayne made this a great experience, and I would absolutely recommend him and the team at Group 1 Buick GMC North to anyone looking to sell or trade in their vehicle.