Hotel is best for a younger demographic. Outside stereo and surround sound by the pool play until 11 pm. Early 20s crowd was loud and partying. Rooms have outside access so all outside noise is heard inside the rooms. The complimentary breakfast included Raisin Bran cereal, bagels, Eggo frozen waffles. Not impressed.
Resposta de Heights House Hotel, Ascend Hotel Collection empresa4 Jun 2026
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
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Andrea RossLocal Guide
26 Feb 2026
Hotel wanted more money.
am a single mother, and at the last minute my job approved time off so I could attend my son’s competition. I made my reservation two weeks in advance, and the hotel confirmed my stay without any issues. My son was staying with another athlete at an approved competition hotel that had to be booked through a required link, so I needed to stay nearby.
The day before the competition, the hotel manager called me and said they would no longer honor my reservation and canceled it. With less than 24 hours’ notice, I was left scrambling. By that point, the only available hotels were more than double the price.
Because of this cancellation, I was unable to attend my son’s competition — something that meant a great deal to me, as I am not able to attend most of his events due to work.
This situation could have been avoided with proper management and planning. Confirming reservations and then canceling them at the last minute is unacceptable and extremely unprofessional. I hope the hotel improves its management practices so no other family has to go through this.
Resposta de Heights House Hotel, Ascend Hotel Collection empresa4 Apr 2026
Andrea, <br>First, I want to say how truly sorry I am for your experience. As a parent, I understand how important it is to be there for your child’s big moments, and it genuinely hurts to hear that you missed your son’s competition because of this situation.<br>What you described is not the experience we want for any of our guests, and I take full responsibility for the frustration and stress this caused. While there were circumstances that impacted availability, we should have communicated earlier and handled this far better, especially given how meaningful your trip was.<br>Please know this was never about asking for more money or taking advantage of the situation. That said, I completely understand how it felt from your perspective, and we sincerely apologize for that.<br>I would truly appreciate the opportunity to speak with you directly and see if there’s anything we can do to make this right. Please feel free to contact me personally at the hotel.<br>Again, I am deeply sorry for the inconvenience and disappointment this caused you and your family.<br>Jean<br>Heights House Hotel
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Kate BostwickLocal Guide
18 Feb 2026
My friend and I were coming to Houston for a concert at a venue less than 2 miles away. The venue listed this hotel in the accommodations section of their site, and the pictures make it look so charming and cute. We were excited to stay there.
When we arrived, we were given a standard room rather than the suite we booked. It had stains on the bedding. When we were moved, we were on the back side of the hotel that faced boarded up homes. While we were out my friend got a migraine and she came back. We were unnervingly cat called (we are from Baltimore- cat calls are whatever to us but this was different in a way that really unsettled us). Once we got into the room, we realized the deadbolt didn’t work and the door didn’t even close flush with the door frame. It bowed inward. It was at this point we realized this property also acts as a hostel (different website- Google bposhtels Houston). We decided to leave and go to a different hotel. They were not willing to refund us so we will probably have to dispute the charge with the credit card company.
The man at the front desk was very friendly and it seemed he cared and wanted things to be good- but they just were not. This property has a lot of work to do.
Resposta de Heights House Hotel, Ascend Hotel Collection empresa4 May 2026
Kate,<br>Thank you for taking the time to share your experience. I’m truly sorry that your stay did not meet expectations—especially when you were looking forward to a fun trip with your friend.<br>First and foremost, I want to sincerely apologize for the issues you encountered. Being assigned the incorrect room, concerns with cleanliness, and especially the safety issues you described with the door and your overall comfort are not acceptable. What you experienced does not reflect the standards we are committed to providing, and I completely understand why you chose to leave.<br><br>I’m also very sorry to hear about the unsettling interaction outside the property. Your safety and peace of mind should never be in question while staying with us, and I regret that this impacted your experience.<br>While I’m glad to hear our front desk team member was kind and tried to assist, it’s clear we fell short where it mattered most. Please know we are taking your feedback seriously and addressing these concerns with our team, including room assignment procedures, maintenance checks, and overall guest safety measures.<br><br>We appreciate your honest feedback, it helps us improve, and I hope we may have the opportunity to restore your confidence in us in the future.<br>Sincerely,
