Houston Methodist Research Institute

MH

Michelle Hendricks Local Guide

4 Apr 2026

Houston methodist baytown ER I went to on April 3,2026 had poor service and nurses hardly came in the room and the doctor too. The doctor gave me a option what he should do with my brain brain bleed. I am disappointed with the hospital and the doctor. I woke at home feeling worse

CB

Cindy Barrington Local Guide

3 Apr 2026

I usually don’t give reviews that are negative about anything unless it was really bad. My mom is 90 years old and was taken by ambulance to Memorial Hospital in Baytown. My mother has mobility issues due Polio when she was a kid. She was in the ER from mid morning to around 5 yesterday. She was in severe pain and discomfort on her right side. I felt like the ER staff wasn’t even Luke warm to my mom. The service was a 1 at the least. They did a CT scan on her side and did a urinalysis on her. She was diagnosed with a severe bladder/kidney infection. I asked if they had a urologist on staff that could possibly see her in the ER because she has mobility issues. I was told that they didn’t have anyone on staff and that she’s not at emergent need to have this even though she has had bladder cancer in the past. I asked for a referral to a urologist and the doctor on call had no idea who to refer her too. I asked why they didn’t do bloodwork and it was because it wasn’t emergent status. I can tell you that taking my mom to this Hospital made me think twice about the healthcare they’re providing for people. We will be looking for a new facility since this happened yesterday. My dad retired from the railroad and he carries a separate policy on my mom for her healthcare. The treatment in this hospital is sub par and something needs to be done.

MS

Mary Sanchez

1 Apr 2026

I am so grateful for the care and attention, everyone gave to me. From the Emergency room, to cat scans, to every procedure, everyone was so kind and helpful.
My nurse Helen stands out the most as she was very attentive, very helpful and patient with me.

The meal selections for my diet were very tasteful.

The hospital ER rooms and the room I was admitted into were very clean.

I was glad to have chosen this hospital to go to for my emergency and despite the current situation I was in, I can honestly say I felt comfortable.

JA

Jennifer Acosta

31 Mar 2026

I recently had an unpleasant experience in the emergency room that left me feeling frustrated and concerned about the level of care provided. While I understand that ERs can be busy and stressful environments, the lack of concern and attentiveness I encountered was beyond disappointing.

From the beginning, the doctor was very rude and dismissive. Throughout the entire visit, the only guidance we were given was to “push fluids"(water), with no meaningful evaluation or care provided. Each time the doctor came in, she only asked how much water my daughter had drank and offered no further evaluation. When my daughter was finally able to urinate, the doctor immediately stated that we could be discharged. At that point, I expressed that I was not comfortable leaving without further testing, as I still did not have any answers about what had caused her prolonged lack of urine output or reassurance that everything was okay internally.
When the nurse brought our discharge papers, she asked if we were comfortable being discharged. I explained that I was not, since we still had no clear explanation for why my daughter had gone so long without urinating. The nurse said she would relay my concerns to the doctor and inform her that I was requesting additional testing. Despite this, it took another two hours before the doctor returned. When she did, she appeared increasingly frustrated that I continued to request further evaluation, repeatedly insisting that testing was unnecessary.Despite understanding how busy ERs can be, it was very concerning and frustrating to feel that there was little to no genuine concern for my daughter’s health. I repeatedly expressed concern about my daughter’s low urine output and asked if tests could be run to determine the underlying cause. Each time, I was told that she “just needed to push more liquids" (water) without any further investigation.

This was especially frustrating because, prior to visiting the ER, an urgent care doctor that same day had already evaluated my daughter and advised that she would likely need IV fluids and laboratory tests to ensure everything was functioning properly internally. When I relayed this information and advocated for those tests, the ER doctor continued to insist they were unnecessary. Even more concerning, I was told that if I wanted tests done, I needed to provide the specific names of the labs myself something that should clearly fall under the responsibility of the attending physician. The doctor seemed very annoyed and irritated when I would ask for more testing to be done.

After this visit, I took my daughter to her primary care physician, who informed me that regardless of how my daughter may have appeared or behaved at the time, she should have immediately been given IV fluids especially considering she had gone several hours without any urine output. Hearing this from another medical professional made the experience even more concerning.

I left feeling that my concerns were not taken seriously and that my daughter did not receive appropriate medical attention. I don't ever leave reviews, but I was extremely disappointed in the care recieved at the Sugar land Methodist hospital.

CS

Cindy Simons

30 Mar 2026

I highly recommend this facility. They carefully assessed my condition and treated me appropriately. The staff is compassionate and professional.

BO

Blessy Oommen

30 Mar 2026

I was seen right away. The nurses and doctor was thorough and communicated with me about what was going on. They were efficient and very caring.

TO

Tonya

29 Mar 2026

My experience was horrible. People are sitting all along the walls in the ER. You don't have no privacy. The HIPPA law was not in forced. My second day going back to the ER Department. It was the same way congested I left the Methodist and went to Memorial Hermann. Admission was quick they took care of me and I was admitted quickly. Houston Methodist, I will not be going back.

AR

A R Local Guide

26 Mar 2026

DO NOT COME HERE!!!! YOU COULD DIE WAITING.I bought my spouse for a severe headache. She was in severe pain and the front office lady was completely indifferent to her pain. She said we had to wait for the other patients to been seen. We left and went to memorial Hermann ER down the road and was immediately seen. The staff there recognized she was in severe pain and brought us in immediately.
Why do you people have an ER open for? Did you forget what emergency means?
Uncaring, unprofessional and have no training to prioritize patients. No wonder this ER has a 3 stars.
There was no parking either.

BC

Bailey Cox Local Guide

23 Mar 2026

I am deeply disappointed and heartbroken by the level of care provided at this hospital. What should have been a place of healing instead became a place of negligence that resulted in an irreversible loss.

Had an elderly family member arrive by ambulance to the ER for severe stomach pain, who was RELEASED to go home. My family member went home in excruciating pain for two days before returning to the ER by ambulance again. After having to ASK the hospital admit them this time, we finally got the diagnosis of a perforated stomach ulcer (fatal), severe dehydration, kidney failure and bladder infection. She needed surgery to repair her perforated stomach ulcer which they assured us was an easy, laparoscopic procedure. She was given a sedative drug before general anesthesia for surgery and she went into cardiac arrest.

Being in total shock and not prepared, we had immediate family members out of town. The hospital was trying to take the body before her daughter could make it in from Dallas area to say goodbye.

I strongly urge this hospital to reevaluate its patient care standards. Accountability and improvement are necessary to ensure that no other family has to endure this kind of pain.

I cannot recommend this hospital based on my experience.

DO

Diana Odstrcil

20 Mar 2026

Worst experience ever. My husband was taken to the emergency room recently and the nurse stuck him over 5 times before he was able to draw my husbands blood. I was horrified to see the amount of blood on the sheets from my husbands veins that was mutilated by the inexperienced male nurse. My husband had had blood drawn many times by his primary care doctors nurse and had never experienced any problems. He has good veins for drawing blood. I pray the male nurse at Methodist did not destroy his veins or that complications do not result as a result of the inexperienced nurse. I am very concerned about the severe bruising they caused. I am posting pictures so everyone could see how bad it was.