This an experience from November 26, 2025.
And this is the worst service I have ever received from an IHG hotel chain. I been a member since 2011.
As we arrived for our stay, we notice there’s 3 employees assisting a customer. A trainee, a manager and a regular employee (assuming was training the new employee).
We patiently waited our turn, just to feel completely unwelcome to the hotel.
As common courtesy and as previous experiences; it is customary for the personnel to greet your welcome to the hotel, commonly also thank for the loyalty and acknowledge the members status. As well as offer amenities or an opportunity/option to earn more points.
Usually explain the amenities on site, breakfast times, complete the form for the vehicle being driving.
However, this experience went out the window, as stated before 3 employees patiently assisted a customer before us and when our time came, patience went out the window. Manager went back to her office.
Then the other 2 employees rushed us in, none of the previously mentioned customary actions were taken.
ONLY the new employee mentioned once while handing the keys of our room “Oh!, Thanks for your member status with us”. The only question asked to us was, “What brings us to stay in the hotel?” Which I really never had that asked.
If it wasn’t late night and holidays, I would have requested to be transferred to another hotel on the chain.
In the morning during breakfast, there were even people non guests walking in and using the breakfast facilities while guests were waiting for them to puck what they were getting and leave, so guests can served them breakfast.
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JH
Jordan HoltLocal Guide
9 Aug 2025
The poor girl at the front was here LATE last night then when I got up at 7 she was STILL HERE . I feel horrible for her , I hope they pay her well. She was extremely nice and was the only reason this stay was worth a damn . For 140$ we were supposed to have 2 beds , nope. The tile in the bathroom was broken and my daughter cut her foot open , the plugs are loose and everything just falls out and then when it came time for breakfast that was just sad .
Won’t stay in this kind of hotel again.
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LX
Linn X
26 Jul 2019
This branch of Crowne Plaza was not up to par with what I expected. Customer Service was ok and I didn’t spend too much time getting my room. My room however looks very old and the decor is in great need of a renovation. In the morning, only 2 out of our 4 family members was able to get breakfast. However, I paid for my stay included with breakfast, meaning that all family members get to eat. Sadly, that was not the case. Lastly, when I was checking out of the hotel, they tried to overcharge for our stay. Honestly, I would never come back to this hotel and wouldn’t recommend it to anyone.
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TY
TyeLocal Guide
10 Jun 2019
Appearance was nice, guest services was terrible from the moment we checked in. It took them 45 minutes to check us in, and that not include the 30 minutes we waited in line. Then our cards were overcharge and we still haven't gotten our money back like they promised. We will be contacting guest relations about this whole experience. Only one out of the four elevators worked during check in and the last elevator broke down at check out and we were on the fifth floor with toddlers and a newborn. I understand its an old hotel and i would have been on with the electrical issues with elevators if my whole experience was not terrible to begin with. TV's didn't work properly, either the volume didn't work and the picture showed or the volume worked and the picture didn't show. Coffee maker did not work, we had to borrow from another room. We windows looked disgusting on the final elevator that actually worked and the entry doors, you could barely see out of them. I am greatly disappointed with this hotel. Worse experience ever!
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KB
Kenneth BrownLocal Guide
10 Mar 2019
Not happy with the quality of our room. My bed was like a brick. The microwave is kept under the sink behind doors. Check out the great fitting lid on the toilet. This should give you an idea of how much they care about quality control.
