This hotel is right in the middle of all the things to do! And the food is surprisingly good, like no joke tasty…
The drinks are great! Get one and chill near the pool!
They lost a star cause of the non working fire pit 🔥- I was really waiting to vibe out before going back to work. So I guess I’ll have to settle on the great staff and food this place provided. 🍲 🍹
The rooms dont have refrigerators/some do, mine didn’t.
Free breakfast saves this one. The breakfast is pretty decent and free However I never had my room serviced my entire stay. Just the trash changed. Internet was free but not very good. Hotel gym is sufficient. Front desk was chill. Not conveniently near anything. Laundry was annoying has a card option on the machine but seems deliberately removed and only take quarters in 2026. Also no curtains so just had Ojos locos neon lights beaming into my room the entire night.
The best part of my experience at this hotel was the bar. Awesome bartender Selmi who makes a fantastic old fashioned. Our room was a suite and it was clean. It was quiet too as we were on the backside of the hotel away from I10. Would stay here again.
The room is nice, the quality is great, and the receptionist was so sweet (Lady with the gold teeth). I put in a request to have my lost items shipped and I've been waiting for a response from the manager for almost 2 weeks! I havent received 1 email in regards to say that they've received the request for my lost item, and I know the receptionist stated that the request would be reviewed the day I submitted it which was 2 weeks ago(anotherreceptionist)! Im willing to pay for the items to be shipped but it looks like they would like to keep it without hesitation! The receptionist even described my items to me during the call which told me that it was in hand and my boots are still on site at the hotel 💔! This is definitely not how I thought it would be handled!
Our stay was peaceful. The rooms were spotless. Front desk personnel were kind, friendly and professional.
If you stay in room 324, there is a very loud noise. It’s so loud that the hotel leaves ear plugs. So make sure to ask to stay on the opposite side of the hotel.
We came here for our mini honeymoon in October 2019 and it was a pleasant stay. I’m a newer IHG member, so it was nice of them to have our name on a board of arrivals, thank us when we walked in and offer bottles of water. We’ve been back a few times because of the friendliness of the people who work there.
Breakfast was delicious! 😋 Only real downside is that the blanket on the bed isn’t really a comforter, it’s just a blanket. I get cold easily so this was kinda a weird change from my usual hotel stay. We asked for an extra blanket at night but since there was limited staff to run it up to us we had to go downstairs to get it, but it wasn’t that bad.
This hotels has many amenities for a hotel in a dilapidated area. It may not look like much on the outside but it has a great restaurant, a nice bar and a indoor pool and hot tub to relax in after a day of long meetings. It is usually full of clientele that are staying for a business related trip or week long meetings/conferences. Has very nice suites. Living area with pull out couch and television, coffee bar with mini refrigerator and microwave, and bathroom right outside the bedroom door. Bed is very comfortable. Had issues with tv working but the maintenance man took care of it in a timely manner. Looks as if the bathrooms have been remodeled recently. I’d stay again for business. Not a good hotel for groups of kids. Pretty quiet hotel. Needs updating as far as furniture goes. Lots of chips on chairs and desks. Pool area needs a update on decor.
We love this place since we can drink and walk to our room. They have changed their menu at their restaurant and their meat and cheese tray is surprisingly good. Restaurant and bar staff are better than before and are great. This would have been 5 stars but then the staff at the check in desk are not up to par. Check in was slow considering there were a total of 4 ppl in the counter.
Resposta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Oct 2018
Deare Kyrtor,<br>We appreciate you sharing some feedback on your recent stay here at the Crowne Plaza Suites Houston-Near Sugar Land. It's great to know that you enjoyed our updated menu and drinks at the restaurant. We apologize for the short delay during check-in, and we'll discuss your concerns with the team. During your next trip to the city, we look forward to providing an even more exceptional experience.
Very nice staff and a beautiful layout for the hotel. Room was spacious, quiet, and clean. The bed felt like a cloud and I slept deeply all night. The staff went above and beyond to provide a quick to-go breakfast for my group since we were leaving before it would be served.
Resposta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Oct 2018
Dear Clara,<br>We are incredibly happy to receive your kind review, and we thank you for taking the time to share your thoughts. We always strive to provide our guests with friendly service, comfortable accommodations, and a restful nights' sleep, and we are delighted to know that we were able to do so for you. Thank you very much for choosing to stay with us here at Crowne Plaza Suites Houston - Near Sugar Land, and we hope to see you again soon!
We had an AWESOME stay...just wasn't long enough. Only 1 elevator was working while we were there but it was still okay. We ordered room service & the Turkey club always decent, but the wings were too hot to enjoy. Overall, a nice stay. The hotel is a lil outdated but the room was nice & clean!
Resposta de Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel empresa4 Oct 2018
We truly appreciate your feedback and are thrilled to hear that you had such a wonderful stay. It brightens our day to hear that you enjoyed our clean, comfortable rooms. While we apologize that only one elevator was working and the age of the hotel didn't completely meet expectations, we hope you had a terrific time. Please come see us again!
