finance department 164wait time 107truck selection 58great deal 56warranty work 43tire rotation 34interest rate 29welcoming atmosphere 27loaner car 21battery replacement 11
Destaques
In store shoppingOnsite servicesWheelchair accessible entranceWheelchair accessible parkingCar rentalCar washOil changeService repairSells goods usedRequires appointmentsPay credit cardPay debit cardParking lot paid
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Reese Brewer
31 Aug 2026
I had a great experience working with Diego Gomez at Joe Myers Ford. I recently purchased a used 2023 Ford f-250 and absolutely love it. We were able to make a price work out so both sides of the party were happy. Diego was very professional, communicated well, and was very helpful through the entire process. He even stayed with me until 11:30 that night to make sure i got in with the finance office and got everything done with them. The next day upon pick up, he had the truck detailed and filled up with diesel. Great customer service and a great experience with them. I HIGHLY recommend Diego!!
Resposta de Joe Myers Ford empresa4 Sep 2026
Reese, thank you for sharing your positive feedback! We're delighted to know Diego provided exceptional service. We appreciate your recommendation and choosing Joe Myers Ford.
Amazing experience with Diego! As a first-time buyer, he made the whole process super easy and stress-free. He really worked with us, helped us out as much as he could, and made sure we were taken care of from start to finish. He answered all of our questions, was very patient, and made everything quick and simple.
The best part was that he was able to work everything out and get us off the lot with my new truck the same day! I couldn’t have asked for a better experience. I’m extremely happy with my truck and definitely recommend Diego to anyone looking to buy a vehicle. He’ll work with you and make sure you’re taken care of!
Resposta de Joe Myers Ford empresa4 Sep 2026
Lorenzo Carrasco, thank you for sharing your amazing experience with Diego. We're delighted you love your new truck!
I purchased my Ford Maverick from this dealership about six months ago, and unfortunately, the buying experience left me extremely disappointed.
The salesperson was friendly and helpful initially, but then the sales manager came over and told me they could not sell the truck for the price that had been discussed. Looking back, that should have been my first warning sign to walk away.
Once I got to the finance department, the experience became even more frustrating. I was sold an **aftermarket extended warranty rather than a Ford-backed warranty**, and I was charged what I felt was an excessive fee for using a credit card for part of my down payment instead of a debit card.
I was also given a **very high interest rate**, despite putting approximately half the purchase price down and having excellent credit. I expected much better financing terms under those circumstances.
There was another issue that surfaced six months later. As I was leaving the dealership after purchasing the truck, the salesperson told me I would receive approximately 200 points/credits that could be used toward future service. When I returned six months later for my first service, the dealership could not locate those credits or apply them toward the service.
Fortunately, the service manager stepped in and **comped the service**, which I appreciated and which helped resolve that particular issue.
Overall, my experience was disappointing. My advice to anyone considering purchasing from this dealership is to **do your homework, carefully review every fee and financing term, and make sure any promises or incentives are documented in writing before you sign anything.**
I ultimately got the truck I wanted, but I feel the buying experience could have been much more transparent and customer-focused.
Resposta de Joe Myers Ford empresa4 Sep 2026
We regret to learn that your experience did not meet your expectations, JC. The concerns you've raised are things we take seriously, and we understand your frustration. We would welcome the opportunity to learn more about what happened and to better understand your perspective. Please reach out to our Customer Relations Manager, Samantha Leon, at 713-482-5233 or [email protected] so we can discuss this further.
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GN
Gina Navarro
29 Aug 2026
We just purchased a Toyota Corolla GR, and we couldn’t be happier with the experience! Our salesperson, Diego Mireles, was extremely helpful and attentive throughout the entire process. He consistently followed up with both my fiancée and me, both over the phone and in person, and made sure all of our questions were answered.
Diego made the entire purchasing process feel easy, smooth, and stress-free, while also getting everything completed in a great amount of time. His professionalism, communication, and dedication to making sure we had a great experience really stood out.
Excellent job, Diego! We truly appreciate all your help and highly recommend him to anyone looking to purchase a vehicle!
Resposta de Joe Myers Ford empresa4 Sep 2026
Hi, Gina. We are thrilled to learn that you had a positive experience with us!
I am extremely disappointed with my experience at Joe Myers Ford. As a recent college graduate and first-time vehicle buyer, I went into this purchase expecting a professional and trustworthy experience. Unfortunately, it turned into an extremely stressful and frustrating situation.
I signed for my vehicle on July 31st, but did not actually receive it until approximately a week and a half later. When I finally received it, I had to return it the very next morning — less than 12 hours after having it — because the Level 3/DC fast-charging system was not working.
What made this even more frustrating was that I had to charge the vehicle myself on the same day I received it because the dealership had not charged it before giving it to me. My salesperson, Greg Martin, told me to go charge it myself, bring the receipt back, and get reimbursed. This was an unnecessary inconvenience that should never have been placed on the customer.
More importantly, the Level 3 charging issue should have been caught during their used-vehicle inspection. For an EV, the ability to fast charge is a major function of the vehicle. I should not have discovered this issue less than 12 hours after purchasing it.
After returning the vehicle, I spoke with Dion in the service department, who told me the part would be ordered and the repair would be completed within the week. That was not the case. They ultimately had my vehicle for approximately another week and a half because the wrong part had been ordered.
My experience with my salesperson, Greg Martin, was also very disappointing. He did not seem knowledgeable about the vehicle I was purchasing, and I received no walk-through of the vehicle whatsoever. He simply handed me the keys, did not even walk me to my vehicle, and asked me to return the rental car keys so he could continue his conversation with someone else. As a first-time buyer, I expected someone to at least explain the basic features of the vehicle and make sure I knew what I was leaving the dealership with.
My second choice before purchasing was a Dodge Durango that was also on their lot. We asked for the numbers and were repeatedly delayed. Even after leaving and calling the following morning, we still did not receive the information. We ultimately had to show up in person, only to be told that the vehicle had already been sold. Better communication could have prevented that entire situation.
While my vehicle was in their possession for roughly two weeks, the slight scuffs on the side were not addressed, and I was also never given the Tesla adapter that was promised to me.
What I found particularly unprofessional was Dion repeatedly asking my dad and me to leave a 5-star review despite all of the problems we experienced. After everything that happened, being asked for five stars felt completely inappropriate and made it seem more focused on protecting their ratings than actually addressing the customer experience.
As a recent college graduate and first-time buyer, this should have been an exciting purchase. Instead, it became weeks of waiting, unexpected problems, poor communication, and unnecessary stress. The hassle and inconvenience were simply not worth my money or my time.
Resposta de Joe Myers Ford empresa4 Sep 2026
Thank you for taking the time to share such detailed feedback regarding your recent purchase experience. Your comments regarding vehicle delivery, communication, repair timelines, product knowledge, and post-sale follow-up are important and help us evaluate how we are serving our customers throughout both the sales and service process.<br><br>We appreciate you recognizing specific interactions with members of our team while also sharing concerns about the delays and challenges you encountered. Feedback like yours provides valuable insight into areas where we can improve communication, set clearer expectations, and strengthen the overall customer experience.<br><br>We invite you to contact our Customer Relations Manager, Samantha Leon, at 713-482-5233 or [email protected] so we can learn more about your experience and discuss your concerns in greater detail.
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Be You Everyday Service Professional
20 Aug 2026
I had the best experience at Joe Myers Ford! In my 47 years, I’ve only financed two vehicles because I usually purchase my cars with cash—I really don’t like car payments. After visiting two other dealerships, this team worked patiently for several days and even after hours to get me exactly what I wanted. On top of the back for the next two years all my oil changes and preventive maintenance. It's free...
My sales representative, Mr. Anthony Frierson, was absolutely amazing. Even after I had given up on getting the vehicle, he didn’t give up on me. He found someone with more experience on the back end who knew what needed to be done to get me approved legitimately. Then Mr. Anthony called and said, “I’ve got good news—you can come get your car!” I couldn’t believe it! I drove away in a 2023 Hyundai Tucson, which was newer than I expected.
Mr. Royce Ballard in the finance department was extremely thorough. He caught important details that had accidentally been overlooked and corrected even the smallest issues that could have caused the loan to be kicked back. He also advised me on how to protect my vehicle and my investment. Even after I had agreed to everything, he went one step further and worked with the lender to lower my interest rate. That gave me a discount on the extra protection I added. It may seem small to someone else, but it meant so much to me.
I am beyond pleased with my purchase and the entire experience. I strongly encourage you to work with the amazing team at Joe Myers Ford. Don’t delay—call Joe Myers Ford today!!!
P.S look at my new sexy SUV 😘 LOL
Resposta de Joe Myers Ford empresa4 Sep 2026
Be You Everyday Service Professional, your kind words about Anthony and Royce are much appreciated. We're delighted you enjoyed your time with us and your new SUV!
I recently purchased a vehicle from here and had a great experience working with Miguel Bonilla. From the start, he was friendly, easy to talk to, and made the whole process feel a lot less stressful. He answered all of my questions, took the time to explain everything, and worked with me to get the best deal he could. I never felt pressured, which I really appreciated. Overall, it was a smooth experience, and I’d definitely recommend asking for Miguel if you’re looking for someone who’s honest and genuinely helpful.
Resposta de Joe Myers Ford empresa4 Aug 2026
Hi, Corasis. We are thrilled to learn that you had a positive experience with us!
⭐⭐⭐⭐⭐ Absolute Perfection!
I just picked up my Ford Expedition yesterday, and I am already completely in love. It is incredibly spacious, remarkably smooth to drive, and feels so luxurious. Huge shoutout to my sales consultant, the management team, and the finance department—the entire crew was absolutely fantastic and professional from start to finish. They made the whole buying process seamless. If you are on the fence about getting an Expedition, just do it!
Resposta de Joe Myers Ford empresa4 Aug 2026
Hi, Deano. Thanks for taking the time to share your positive experience. We truly appreciate it!
I would not recommend this dealership’s service department.
My truck was in their shop for two months, and I still do not understand why the process took that long when I had a Platinum extended warranty that was supposed to help make covered repairs easier and more efficient.
When I finally got my truck back, I found damage that was not there when I dropped it off. The passenger-side A-pillar grab handle was broken, including the trim piece and mounting hardware.
The interior was also returned filthy. The steering wheel, center console, radio controls, climate controls, grab handle, and other panels were covered in greasy fingerprints and grime from the technicians handling the inside of the truck. After keeping my vehicle for two months, they could not even take a few minutes to clean up the mess they left behind.
Waiting two months despite having a Platinum warranty was frustrating enough, but returning my truck damaged and dirty was completely unacceptable. I expected professional workmanship and respect for my property, but I received neither. I will not be returning and cannot recommend this service department.
Resposta de Joe Myers Ford empresa4 Aug 2026
We regret to learn about your experience and understand your frustration. Waiting for an extended period is not the experience that we strive to provide, and we take your feedback seriously. We value your input and would like the opportunity to learn more about what happened so we can better understand the full picture of your visit. Please reach out to our Service Manager, Phillip Martinez, at [email protected] so we can discuss this further.
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BV
Briana Valero
23 Jun 2026
Nick Concha, Dalton Tuley, and Michael Lopez are the dream team! They all helped me get into my new 2026 Mach-e. Getting a new car can be nerve wracking for some, but these three amazing guys helped make this as easy as possible. I will definitely be recommending Joe Meyers Ford to all my friends and family! Thanks again for being the best :)
Resposta de Joe Myers Ford empresa4 Jul 2026
Hi, Briana. We are thrilled to learn that you had a positive experience with us!