kind staff 11 pool 7 comfortable beds 5 full kitchen 5 kitchenette 4 fire pit 3 laundry facility 3 safe location 3 hearing impaired room 2 new building 2
Justice Jenson
7 Aug 2026
Big shout out to the front desk manager Mustafa. I lived in the hotel for a few months while on internship, and he was friendly and warm it felt like every day!
Kyle “EK” Warner Local Guide
30 Jul 2026
I thought id always gone to a great hotel until that hotel didnt have rooms available for me. I was recommended to this place! I was floored at how calm and relaxing thos environment was. The workers love working here. I can just see in their interactions. What I like about these hotel rooms is they are like mini studio apartments. The upscale of a hotel with practical sense (big fridge, stove etc). Im coming to this location everytime im visiting for my work trips! Shout out to Ms. Brenda, the cook. The food is delicious and customer services is amazing!
Sarah Medina Local Guide
30 Jul 2026
This has become one of our favorite hotels to stay at while in Houston. Convenient for shopping at the Galleria and close to good restaurants. The rooms are clean and bedding very nice.
Joy Lamb Local Guide
27 Jul 2026
I reallllly enjoyed my week stay here at the hotel. Everyone was so nice and helpful. The bed 🛌 was so soft. The temperature in the room was nice and comfy 😌. Will I be back! O...most definitely if the Lord says the same ❤️.
Thank you for your wonderful review! We're so pleased to hear you enjoyed your week-long stay with us. It's great to know our team made you feel welcome, and that you found your room comfortable and relaxing. We truly appreciate your kind words and are honored that you'd choose to stay with us again. We look forward to welcoming you back to The Westin Galleria Houston whenever your travels bring you our way!
Alan Bustamante Local Guide
26 Jul 2026
The staff are very friendly and accommodating. The property checks all the right boxes, so my family and I always look forward to staying here. Special shout out to Rubi and Talena for their patience in helping me with a billing issue that turned out to be with another property. I'm sorry for the confusion and thank you!
Breanna Wilkerson Local Guide
23 Jul 2026
5 STARS TO CARMEN!!!!! She is the lovely supervisor of housekeeping and was able to help me get my AC back up and running in the heat of Texas. Amazing staff and team, great hotel for work trips, they also have breakfast in the AM!
Tiffany Ladawn
23 Jul 2026
If every time I called a Westin and a Janaya answered… I’d book more. She was extremely pleasant. Traveling with a nursing baby and needed to confirm if my room had adequate storage for milk. She offered to store it with security. I also needed to check in early, she confirmed there were rooms available before 3:00. Excellent customer service.
Thank you for your wonderful review! We're so pleased to hear that Janaya provided such exceptional service. We understand how important it is to have peace of mind when traveling with a nursing baby, and we're glad she was able to assist with your questions and accommodations. We'll be sure to share your kind words with her and recognize her outstanding service. Thank you for choosing The Westin Galleria Houston, and we look forward to welcoming you and your family soon!
Roeana Hernandez Local Guide
18 Jul 2026
The room was very nice, except the bed mattress needs an update. No microwave in my room, you have to use the shared one in the lobby. Very inconvenient for a 4 star hotel. Free parking available and they do provide valet parking too. Shower was great and water pressure. If you're looking to spend time shopping at the Galleria then you'll love it.
Thank you for your review! We're pleased to hear you enjoyed our convenient location, comfortable room, complimentary parking, and the excellent shower experience. We also appreciate your feedback regarding the mattress and the availability of in-room microwaves. Your comments help us identify opportunities to improve the guest experience. Thank you for staying with us, and we hope to welcome you back to The Westin Galleria Houston soon!
Cecilia Salinas
17 Jul 2026
Great customer service at breakfast this morning! Brenda was incredibly friendly, welcoming, and attentive. She made everyone feel at home and started the day with a smile. Thank you for the wonderful hospitality!
Lene Staff
12 Jun 2026
Our month long stay at the Westin Galleria has been a very pleasant one. The convenience to restaurants and shopping is great. It is also conveniently located with easy access to downtown and other areas of interest in the Houston metropolitan area. What made the stay particularly nice was the staff. Everyone we encountered treated us well. In particular, I thought Kailyn, Ben and Taylor were awesome! All three of them were always very pleasant and went above and beyond to ensure a great experience while we were in Houston. Special shout out to Kailyn for always ensuring that we were hydrated. I so appreciated Kailyn’s pleasant attitude and enthusiasm whenever I saw her. I will miss her. I also want to thank Ben for helping us with the room issue that we encountered. Ben ensured that we were promptly moved to a nice room so that we could enjoy the rest of our stay. And Taylor was kind enough to share recommendations on where to get a pedicure in the area. I look forward to seeing all of them again if we are ever in Houston in the future. Thanks Kailyn, Ben and Taylor!
Thank you for sharing your wonderful review of The Westin Galleria Houston. We are delighted to hear that your month-long stay was such a pleasant one and that you enjoyed our convenient location, with easy access to shopping, dining, and all that Houston has to offer.<br><br>Most importantly, we are thrilled to know that our associates helped make your stay so memorable. We will be sure to share your kind recognition with Kailyn, Ben, and Taylor. It is wonderful to hear how their positive attitudes, personalized service, and genuine care enhanced your experience, from assisting with room accommodations to sharing local recommendations and ensuring your comfort throughout your stay. Thank you for choosing The Westin Galleria Houston, and we look forward to welcoming you back whenever your travels bring you to Houston again.