Center for Advanced Cardiology in Greater Heights

RN

Rashin Nowroozi

21 Nov 2025

I visited Memorial Hermann Southeast ER last night due to severe, unbearable right-side flank pain.
Unfortunately, the front desk staff, particularly Yolanda, was extremely unprofessional and dismissive. Despite my obvious distress, she raised her voice at me and my sister and stated there was no triage available. Other patients were calmly waiting, yet I was the only one unable to stand or speak clearly.
ER staff should treat patients with urgency and respect, especially those in visible pain. If a facility cannot properly prioritize emergencies or uphold basic standards of professionalism, it is deeply concerning. Staffing shortages may be affecting care, but this does not excuse rude or neglectful behavior.
I would give this hospital one star and strongly recommend avoiding this location.

NJ

Natasha Jensen

20 Nov 2025

My husband was seen for kidney stones, arrived at 4am and was helped very quickly. Check out took 3 hours after treatment. He was stuck in the waiting room until they discharged him.

CA

Cheryl A

20 Nov 2025

I'm currently staying in this hospital and they had me change rooms last night. This morning I woke up covered in bug bites all over my arms and neck. I can't even sit in the bed because I'll be bit more. I'm also recently postpartum so I'm pumping and the window blinds are broken and don't close all the way so I have no privacy. It would be nice to have privacy while I expose myself to make milk for my child. The ambulance drove me to this hospital from a different ER so I had no choice on which hospital to go to. Do not recommend this place. 0 stars.

AP

April

18 Nov 2025

Took my son (6yo) to the ER & the pediatric dept was very kind doctors & nurses were very patient they listened and didn’t make you feel like your questions were dumb or didn’t rush the visit bc the hospital was packed!!! THE wait was quick they immediately pulled us from the main lobby and brought us to the pediatric dept which was a huge plus . ..&&I’ve also came myself and staff was very polite took longer for me to be seen VS. when I bring my child but most all my experience here is always good.

DD

Deirdre Domingues Local Guide

16 Nov 2025

Love the doctors here. Very helpful and very professional. I feel like they hear me and understand what I am trying to say about my health!

RA

Raquel Local Guide

13 Nov 2025

I love this hospital they move fast, doctors and nurses are very kind. They always figure out whats wrong. But one thing that blows my mind every-time I come, is the older black lady in the emergency room desk. She takes your name, birthday, and reason for being here. The last 5 times Ive came or brought family shes has never missed a opportunity to be rude or passive aggressive. Its disgusting, she is the face of the people coming in at a horrible time.. Find someone who’ll greet people and not make it feel like you coming to the ER is a chore for her.

CW

courtlyn writer

7 Nov 2025

3rd baby given birth here, Dr Heaps for the first two was phenomenal though he moved hospitals, just delivered this week with Dr.Opara and he is just as phenomenal with an amazing bedside manner. In the post partum floor (floor 5) taylor was absolutely amazing, sweet sweet nurse also amazing bedside manner making sure even though my daughter was in the NICU that I was still taking care of my self while still being light hearted and caring.

TG

Tanya Gallaway

5 Nov 2025

WARNING!!! Do not go to MEMORIAL HERMANN SUGAR LAND. My daughter has been sitting in observation for 3 days with no treatment no room placement just laying here in pain. Three physicians say she needs her gallbladder removed and one doesn't.

Not only did the surgeon in question not want to treat her because she is Medicaid he then accused a new nursing mother of drug seeking!! How is this ok in any place??? She just wants to stop hurting and get home to her newborn infant!!!

AO

Alice Owens

1 Nov 2025

10-30-25 had an EGD/Colonoscopy. The staff at the front desk was wonderful. The lady who escorted me to Endoscopy was 84 years old and was the sweetest thing. All the nurses who attended me were a 10. The anesthesiologist was a 10. My DR was DR Vishal Kaila. He treated me when I was at Memorial in June I received excellent care then. DR Kaila I recommend very highly. Excellent bed side manner. Takes time with you and shows he cares. I had excellent treatment from the whole staff.

GM

Gwen McCulloch

31 Oct 2025

I was a patient here recently for acute appendicitis and had as good of an experience as I could have given the circumstances. I was transferred from a stand alone ER to the surgical floor where they had a room ready for me. I felt that the night staff especially was responsive and communicative and my nurses throughout the process- from the floor to pre and post op- were compassionate, professional, and had excellent bedside manner. I have a four month old baby and I really appreciated that at discharge my discharge nurse reached out to the lactation nurse who came to my room to review my medications with me and eased my anxiety regarding what I had taken, my procedure, and continuing to breastfeed at home. The following day after discharge I even received a follow up call asking if my pain was manageable, if I had any questions that weren’t answered, and if I needed anything else. I felt that everyone involved went above and beyond my expectations and I would like to thank all of them for making the best of a painful and stressful situation