Center for Advanced Cardiology in Greater Heights

DB

Doug Browning

8 Sep 2025

Scheduled for routine colonoscopy. Arrived before 8 am. Had multiple discussions with staff prior to procedure day that i have needle trauma & my husband is present when they insert IV. They reassured me multiple times over multiple days that they had a plan & he could be there with me. Waiting room was overcrowded, only one restroom (not great when you have done colonoscopy prep) & staff seemed unhappy to be there. When they called me back & my husband was standing there with me, they claimed to know nothing about it & family was not allowed. We reminded them about the discussions & they put us in a consultation room. Anesthesiologist came to speak with us. She told us she had something better than the usual meds i took for anxiety & that when they were ready to insert IV my husband could come back. This is where things went sideways. After signing my life away, she gave me THREE mko. Likely one would have been more than sufficient. This is a powerful drug cocktail, especially when combined with propofol for actual procedure. After a few minutes i have no further memory of events, only tiny flashes of recall. At some point they asked me what juice i wanted & i couldn’t even say the word apple. They gave me crackers but i could not even pick them up & get them to my mouth. I was completely out until almost 10 pm. Im lucky i didn’t stop breathing. I also woke up with unexplained scratches in my groin area. I called surgery center & Dr. Cusick’s office to discuss. I hoped for explanation, maybe some empathy for my experience. Instead the surgery center just claimed everything was “normal” and “went fine”. Doctor’s office never responded to concerns. Surgery center also claimed to have no knowledge of how i would have injuries to my groin area. Supposedly the nurse did not help dress me. I was most definitely a fall risk & since i was unable to walk or talk i don’t believe i could put on my bra with 4 clasps in the back. I absolutely would not recommend this place to ANYONE.

AL

Alegra Local Guide

2 Sep 2025

Went for an annual well check up to Dr. Ashley and she put the wrong code as an office visit, therefore, I got a bill even though the well check up is free. Not caring, not detail-oriented provider.
As suggested I filled the form, but nothing has been resolved.
Very disappointed with services and would NOT recommend anybody to visit Dr. Ashley Okotie-Eboh. She did not even ask my consent to convert a well check up appointment into something else. She doesn't inform a patient, acts on her own. Not a reliable doctor according to my opinion. I regret visiting her.
Update: finally, they admitted they put the wrong code, and would reimburse me. But, no, still waiting for a reimbursement, and nothing gets resolved. Absolutely unprofessional and unacceptable business. I just wonder if I ever get the reimbursement from them.

MJ

Maheen Javed Local Guide

2 Sep 2025

Had the worse experience here. Recepetionist on call didnt tell us that we need to make separate appointment for blood work . I had a good 30 minute on call with her deciding time and date and discussing everything about our visit.. she told us to come fasting ..here we are fasting and waiting for a chance to have our blood work ... worse care system with memorial hermann ..never coming back here

GT

Gabby Teague

2 Sep 2025

Visited on 8/29 and had to return on 8/30. Had two completely different experiences. On 8/29, the staff was competent and compassionate. I had a thorough workup, however, I was discharged without my issue being resolved. Symptoms worsened overnight and had to return the following morning. Now the next day, I saw a different team. The provider was extremely dismissive. Denied I was in pain. Even stated I looked “comfortable” and said, “there is nothing I can do for you.” I was so disappointed and invalidated, I left and went to another hospital where my concerns were promptly addressed. Had to report the second incident to the patient advocacy office. So it truly is the luck of the draw.

WH

Walter Hickman

31 Aug 2025

Every year or two, I need to bring my now 91 year old father to this facility for a little "scare". The ENTIRE staff has always been very professional and attentive. They also listen to our concerns and always take appropriate action based on those concerns. I can't thank MH enough for keeping my father alive and safe!

TN

Tina N Local Guide

30 Aug 2025

The physician made a mistake in ordering equipment for my injury and rather than correct the mistake, the charge nurse, discharge nurse, and physician justified their actions and put me at greater risk of injury rather than simply fix the mistake and order the equipment that I needed to stabilize my injury.

Furthermore, they suggested I do another emergency room visit for another evaluation so they could either fix their mistake or give me the same disposition. My copay is $350 so I opted not to revisit the ER for another failed evaluation.

What they did was borderline malpractice. When I went to the specialist he said what they gave me was not even the standard of care for my injury, but of course the ER staff felt they knew better and tried to convince me otherwise. Had I listened to them the risk of Injury was even greater and I was in tremendous pain!

Unless you need to go to the hospital, an Urgent Care would probably serve you better. I do not recommend this ER.

AC

Andrés Chinchilla Local Guide

24 Aug 2025

I do not recommend it.

AT

Arslan Tajammul Local Guide

24 Aug 2025

An otherwise good experience was ruined by a certain mfm-obgyn, Dr. Ahmed Mustafa not respecting our wishes or our privacy. We will be avoiding this hospital in the future and recommend the same to others we interact with.

JF

Jabe Fincher Local Guide

22 Aug 2025

My daughter was a patient at Memorial Hermann Southeast Hospital and I can only say great, positive things about it. The nurses were attentive and took care of my daughter. The doctors were professional, caring, and informative. The cafeteria food was good and the prices were reasonable. We were treated well at this hospital and I have no complaints at all about it. They treated my daughter very well during her stay here.

BW

BossyBrat Wright Local Guide

21 Aug 2025

I give the facility as a whole, a 2. The reason for this is my mother suffered a very traumatic situation at a different facility. I have my own bone to pick with one of them. When she was brought into this hospital I looked at it as a new opportunity and a fresh pair of eyes. The doctors were somewhat better than the previous hospital but what stood out most was the social workers and case management team. I was told I would have to take my mother home on hospice because of her new medical condition, the insurance would no longer cover her stay at any facility. I was distraught and had no clue where to begin or what I was doing. I reached out to the case managers and social workers and they provided me with absolutely ZERO resources or advice and assistance. They were rude and even attempted to argue and be little me despite the situation I was in. When I needed help the most, I didn’t have it. Thankfully a handful of staff went above and beyond to make sure i was trained and had supplies to care for my mom while we got everything situated. These ladies should not be in a position to handle fragile situations with the attitudes and demeanors they possess. My mom is unresponsive and this came completely out the bite. You would think people would show more compassion and be kind and empathetic in these situations. Surely they should know not to take anything personal from a loved one who is just overwhelmed trying to understand a new norm. I expected more from this facility.