Center for Advanced Cardiology in Greater Heights

AA

ali alzubaidi Local Guide

13 Oct 2022

10 minutes waiting to register front desk only one customer ahead and then 25 minutes for another registration and signature cause the employeedid mistake for checking inn. Then 2 hours in waiting area to be called and then another 2hours called nurse and still waiting for her to find the vain and then they couldn'tfind it so they canceledit and rescheduleit . horrible unprofessional staff. No body care for patients time and waiting for so long with pain, and responsibilities. When get the bill is soo much for this bad treatment unfortunately no body care no body control.what to expected from memorial herman claim line when call said pharmacy number. So neglected

GM

G M A Local Guide

12 Oct 2022

I was scheduled to see one Cardiologist (supposedly the best in the area) then they called and reschedule me for another cardiologist. This office is very busy. It appeared to me that they want to increase the number of patients they have when they should be focusing on giving better care to fewer patients. For example the doc I saw suggested an echocardiogram and said he will call me afterwards to let me know the results. I never received a call about my echo results. They also didn’t request that my cholesterol and sodium be checked for 2 of my blood tests. That’s when I decided to go elsewhere.

UC

Uni's Curiosity

12 Oct 2022

Took my son here because he threw up what appears to be blood. Blood test was done. Result was normal. ER doctor said we should have gone to the GI doctor not the ER. He ordered CT scan but he suspects that it is normal. He said he prescribed 3 medications for him and he would give us a list of GI doctors. We waited so long line at least 3 hrs. We asked them if we can see the result on the portal…the nurse said yes…so I told her we would like to leave and will read our result from the portal. We will also make an appointment to go see the GI doctor….because we did not want to wait for the result of the cat scan…they refused to give us the prescription to help ease with the throw up. The staff here do not seem to care about their patients…it is in the way they treat and talk to patients….from the nurse to the doctors.

OS

Omer Saleem Local Guide

26 Sep 2022

I got a sleep study from this practice and was provided to service I needed. Three stars for that.

The staff was irresponsible as I kept calling and left messages for my results as my doctor did not receive results for a month. But no response. On top staff was rude. As Finally spoke to a lady, who I told that I have been leaving messages for three weeks. She hung up on me, man the attitude.

Will not go back or recommend to others.

JA

Jacob

20 Sep 2022

Unbelievable. I have an HMO plan and was referred to Dr Dar on 8/31. I received a call on 9/2 so I could be scheduled. The soonest appointment was for 9/20, so I scheduled for that day. I asked if they had received my referral and they told me "we'll just make the appointment and address the referral once we receive it." This didn't sound right, so I followed up with them to make sure they received it a week later. I was told there wasn't a referral specialist that works there, that the Dr's nurse handles all referrals and that she was out of the office. I called back the following Monday and was told they had received my referral and I was good to go. I spoke with 3 separate people about this. I took the day off of work, made the drive out to Katy, arrived early and was asked to have a seat. 45min after my appointment time I was called to the desk and was asked for my insurance card and ID. The woman said, "Oh, I'm sorry, we don't accept HMO insurance plans." I showed her my approval from the insurance and she said, "Yes, Dr Dar accepts HMO insurance, but he's only contracted with us. Our facility doesn't accept HMO insurance. If you want to see him it will be $430 plus your copay." I asked why, after speaking with 3 separate people about my insurance referral, nobody cared to mention that the FACILITY was going to charge me $430?? She said "I don't know, I'm sorry." I was furious. The waiting room was standing room only, they were completely behind schedule and obviously lack communication skills. Steer clear of this place. Plenty of other facilities in Houston to choose from!!

LM

Leyinska M. Alicea-Rodriguez Local Guide

11 Sep 2022

Went in Tuesday night around 10 pm for what I thought was severe heartburn, but after running several tests including blood work, a CT scan, and an ultrasound, they found I had a lot of gallbladder stones and an inflamed/infected gallbladder. I was later transferred to the main Greater Heights hospital around 6 am Wednesday morning.

The admission process was quick and efficient, and the representative who welcomed us and helped us with our initial paperwork was kind and understanding. The nurses, imaging tech, and doctor I received care from were also trying their best, but the reason I put 3 stars is because I feel like even though I kept telling them how much pain I was in and how the medication was not helping, I was being dismissed. It wasn’t until they found the gallbladder stones and infection that I felt they finally started taking my pain more seriously and finally gave me enough medicine for the pain to soothe.

I don’t want to blame a single individual. I know both the doctor and the nurses are under a lot of pressure to work in often understaffed environments and also have to navigate an opioid crisis.

I just wish they prioritized making the patient comfortable. I kept remembering how back in 2019, when I ended up in another ER due to apendicitis, they immediately let me in, hooked me on to an IV, and gave me morphine for pain and another med for my nausea. I didn’t really have to beg and beg for more care and attention like I did here.

Again, it was a different time and a different set of challenges but being a patient who was very scared and in a lot of pain in that situation was just hard. I hope policies change and that the hospital management provides the proper staffing and safety support the staff needs to care for their patients better.

LC

Lourdes Cruz

31 Aug 2022

hello!! Yesterday, August 30, I had foot surgery, thank you staff, you treated me well, they cleared my doubts, I don't remember the name of the nurse who explained everything to me, he gave me the intravenous, very kind, I came in at 6:35 more or less and left at 9, I loved the place, very organized, thanks also to the person who helped me and explained everything for my admission. before returning to my house they gave me something so that I would not go on an empty stomach

DY

Dora Yang Local Guide

23 Aug 2022

The number is wrong this is unprofessional this unprofessional and you need to fix it!

HC

Hannah Combs Local Guide

23 Aug 2022

I always come here for ultra sounds and can’t say enough good things about the team working here. The ultrasound technologist Adriana is so kind, professional, and wonderful. I always feel in good hands with her, as she makes you feel very comfortable. The receptionists are also very friendly and I’ve never had any wait time. I also typically get my ultrasound results in just 1-2 days.