Center for Advanced Cardiology in Greater Heights

JH

J H Local Guide

18 May 2022

We were required to be at the surgery center at 6:30 AM on Feb 24th, 2022. The temperature outside on this day was approximately 50F, the temperature in the waiting room was under 60F (no way I could measure it exactly). We sat there for 4 hours waiting for admittance along with others all of whom were wearing their coats to keep warm. Finally going into Pre-op, I commented that it was really cold in the waiting room and the nurse attending said, "yes the colder it is outside, the colder it is in the surgery center." Even the medical staff in the surgical area were wearing sweaters and sometimes gloves. It's unbelievable that a supposed hi-tech medical facility can't handle simple climate control, and I believe it would be difficult for the nurses, anesthesiologists, and surgeons to perform their duties in an environment like this.

SD

Sara Dalton

18 May 2022

I cannot get an appointment. I have tried numerous times. I'm an established patient but will need to change. This office has some serious problems. I wonder if the Dr. knows how patients are being treated by the staff.

7

7 Local Guide

22 Apr 2022

I'm extremely dissatisfied with Memorial Hermann physiotherapy.

I have attempted to use them twice and both experiences were the exactly the same.

That is, you pay for an hour with a physio and you don't get an hour with a physio.

The physio will have 2 or 3 other patients at the exact same time. They will tell you to do something and then run around to other patients, basically doing a balancing plate act.

It's clear that memorial Hermann loads up their physio's with as many patients as possible at the same time to maximize profits.

I've been left standing there doing work and wondering if my form is correct, if I'm doing the exercises correctly and nobody is watching. The physio that should be paying attention to me is across the room with another patient.

So I won't be going back, I feel that to memorial herman physio therapy the patients are just $$$ to them.

RA

Raymond Abad

15 Apr 2022

I brought my dad with an open wound on face bleeding and nose bleeding and made us sit and wait. Moments later my dads face was bleeding heaving and I asked front staff if they can provide me with a towel or wipes to help clean or stop bleeding . Front person said go to bathroom and get paper towels. They she continue her gossip with the other staff and talking about tik toc on phone: . Avoid this ER. Un-professional.

CC

Chinweizu Cynthia Bello

11 Apr 2022

The people working at the front office are the worst! They never ever pick up their calls. They were supposed to schedule a follow up appointment for my mum after her insurance gave the go ahead for a pre-authorized procedure . They never got back to us.I went there twice just to schedule appointment and also to find out what exactly was the hold up. I’ve left voicemails to no avail. I can’t even comprehend how they still work there. Then they called me back today and left a voicemail that says they’re calling to confirm my mum’s appointment tomorrow when I wasn’t even asked if it’s convenient. I called them again and they put me on hold for the longest time without letting me know.

JS

J S

11 Apr 2022

The facility itself was fine. What I don't appreciate is the high facility costs for routine procedures and the customer service for their billing department. I had a routine endoscopy last May. It took them 7 months to send over the claim to my insurance provider. By this time, I can no longer use my previous FSA account and I have a new bill for an additional $1300 on top of what I have already paid last year. I called the billing department to see if we can work something out. The customer service rep was curt, unhelpful, and the only option they provided to "work something out" was to offer a payment plan. It's frustrating to see that these facilities are always willing to work something out with the insurance provider in terms of billing/costs but are unwilling to work with the patient who takes the brunt of the bill. If you have another option, please consider using another facility that will not charge you $3000 for a facility fee

MD

Michael Dougherty Local Guide

17 Mar 2022

Had surgery there in December 2021. Liked the staff, they were all very nice. Long wait (which can be understandable), in a crowded waiting room. What is driving this review is really that after paying the bill in full, I requested a detailed summary of the bill. It was not sent. I requested it again and it was not sent. It is it now 4 weeks after my first request, and it has not been provided. I have made a 3rd request. Phone staff has been very professional, but this is really unacceptable.

3/17/22 Update: Reached out to the email address provided in the response and after 2 weeks, no response.

KM

Kirsten Moleta Local Guide

10 Mar 2022

I am currently in the waiting area hooked up to an IV...I am Flu A Positive, I came in by the ambulance because the room was spinning while sitting still and I couldn’t see. Also when they checked me in by giving me my vitals the machine fell off and fell onto my back and hit the floor and hit behind my leg...they asked the firefighter if he was okay who was taking my vitals....not me. This is my first time here.

Update:

The situation actually got worse while I was there. I do not feel like typing everything that happened here...just know it’s not good and the nurse watched me hyperventilating crying where she then swung open my curtains and said that she is going to have to wheel me back out into the waiting room because they can’t hear the interpreter... which actually made me more upset. This Nurses’ name was Jordan. Also, I do not want the same automated message the owner submits to every complaint. I want the contact information to file a grievance.

SG

Sharia Green-DeLozier Local Guide

2 Mar 2022

I just had eye surgery there and I was super nervous but the staff was great, Especially the staff in the back. Everyone was happy so early in the morning lol and it made my experience that much better. I highly recommend this facility.