Let me just start by saying how wonderful everyone was here, especially one of the nurses Amy De la Cruz, she was amazing, she stayed on top of everything! Also i want to thank the staff and my Dr. Rafael DeAyala, he is everything you want in a doctor!
Worst experience ever! Rude and unprofessional staff!!!
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ED
Erre Dee
1 Oct 2018
I absolutely love this hospital and the nurses everyone was sooo nice. I also love my doctor Deayala he isvery professional he seen a problem and acted quickly. My baby is now in the NICU and doing very well thanks to her doctors and nurses there also. I will strongly recommend this hospital for labor and delivery and especially NICU.
Nurse Cristina was rude when she came in the room and asked what was going on, I started talking to answer her question then she was so rude interrupting me with a mean tone of voice by asking can he talk, can he talk? I felt very insulted after this rude experience I will never come back here.
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NB
Nallely Benavides
18 Aug 2018
Had such wonderful experience here during my delivery. I particularly want to thank the amazing nurses! They made sure that my baby and I were well taken care of at all times. I'm a very nervous person which makes getting routine procedures very difficult. These nurses reassured me when I needed it, held my hand through it at times, and were just the best people to have as a part of my support system! I will always be grateful to them.
We recently used their ER when our son fell and broke his arm at 9 o'clock
on a Sunday. Naturally all other facilities were closed so we had no other option but to take him to an ER. The front desk receptionist was pleasant and polite when checking him in. We were taken to triage within a matter of minutes. In triage we had a wonderful RN who assisted us throughout our time there. She was kind and reassuring. She was patient with our 4 year old and shared as much information as she could when we asked questions. The XRAY tech was also kind and polite. Very reassuring that things would be okay, especially with our child who was screaming in pain. The Doctor was professional and warm. Overall it was a good experience under our circumstances. They referred us to an orthopedic doctor who will also be getting a 5 star review. This was our first time at memorial hermann and we will make them our hospital of choice moving forward.
Loved it all the staff is amazing I just miss all the nurses who took care of me and my baby in the NICU. My doctor Dr DeAyala is also very nice and caring if I ever get pregnant again he is my go to doctor.
Went to the ER for a possible ruptured appendix at 7 PM and 10:29 PM I still had not been seen. This could possibly be a life threatening situation and no one even came to see what was going on. Poor customer service and no sense of urgency. If you are in pain, don't come to this ER.
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