Baylor St. Luke's Medical Center - Houston, TX

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Nicole Kinstrey

22 Jun 2026

I was thrown into a room in the back and left there for 4 hours with no word. I came in with chest pain and an ekg that showed abnormalities, but no one came in to check on me, nor did I get anything for pain. When the doctor finally came in to talk to me he let me know they didn't see any signs of a heart attack, and all they could see was a low sodium level. This was around 3:30 in the afternoon. I had asked nurse fir something to eat when they first brought me back to the room as I had not eaten at all. I am diabetic and knew my sugars were dropping. I told the doctor I wanted to go home after the nurse came in with fluids to give me but did not tell me what the fluids were and why I needed them. The doctor was not very clear on this point either so I could only assume it was to pick up my sodium level. They wanted to admit me due to sodium level being low?? My sodium levels run low and have been low since November. I did not understand why there was a concern about that at this point so I decided to leave ama. I'm now back in a different er with more pronounced chest pains.

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Kelan Banks

15 Jun 2026

In partnership with Baylor College of Medicine, the Transplant Center at Baylor St. Luke's Medical Center is a nationally renowned, high-volume center in Houston, Texas, that specializes in complete treatment for donors and recipients of kidney, liver, heart, and lung transplants. As a kidney living donor I have received world class medical care through the process. I will update after my surgery and how the PAC unit, transplant unit standards as aesthetic's of the transplant unit.

Kelan Banks B.A, M.A, RXISP
ABC NEWS

Recent Emergency Room Visit
06/13/2026

Supported by a collaborative agreement with the esteemed Baylor College of Medicine, it runs a 24-hour emergency room renowned for providing high-acuity care.
Located at 6720 Bertner Ave., Houston, Texas, in the center of the Texas Medical Center, Baylor St. Luke's Medical Center is a prestigious academic medical facility.
Baylor St. Luke's is regarded as the highest level of medical excellence, even though "Tier 1" often refers to an insurance network status rather than an official hospital grading: Cardiology, Heart & Vascular Surgery, Neurology & Neurosurgery, and Gastroenterology are among the disciplines where U.S. News & World Report has ranked the hospital as a Best Hospital.

KELAN PORTILLO BANKS B.A, M.A, RXISP, J.D
ABC NEWS

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Lupita Vasquez

13 Jun 2026

Dr. J. Coselli is an excellent doctor who has saved my life a couple times now. I have Marfan Syndrome and he is one of the few doctors who will take care of me. (I have been rejected by doctors before.) Thank you to all the friendly staff at St Luke’s. Nurse Tina is amazing and so awesome in her own right. I feel cared for by them.

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Kristen Moore

5 Jun 2026

I had an overall good experience. Great docs. Especially liked the anesthesiologist and the physical therapist, both of whom I had not met before. The whole support staff was very caring and kind.

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Laura Lomax-Bream

4 Jun 2026

The facility and staff were fantastic! They were very professional but also very human, accessible, open to questions, and calming, encouraging, reassuring. As everywhere there is heavy reliance ahead of time on MyChart but there were also some real humans that would talk to you on the phone in a more humanizing way. Every time I could talk to a person, that person was kind, well-informed, professional, and helpful. Pretty much every tech interface was the opposite of all that.

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Ginger Childers Local Guide

3 Jun 2026

The staff communicated extremely well on each step that was happening! Everyone I came across was super nice and friendly. Made me feel super comfortable!

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Sheila Snell

2 Jun 2026

I was totally caught by surprise visiting the ER @ St Luke’s. Before entering I needed a wheelchair but to no avail!! I had to walk to have an XRay done and before I sat we had to wipe down the chairs. The floors were grossly dirty, used blankets were left in the chairs as well as trash cans as I walked through the hallways. I entered around 3:15pm and asked for something to eat around 11:30pm I received a cold turkey n cheese sandwich with a warm juice. My pain was at the max and at least 3 of the doctors wanted me to take some pain medication and go home without a true diagnosis of my condition!! I refused to leave without knowing the problem to my pain and was eventually moved to a room. It was creepy-bathroom light flickering, the tub seen in the picture below as though it was remolding being done as well as the walls were dirty, lastly some stripping with electrical wires on the wall! I was not comfortable but needed to be treated. Which eventually the staff concluded with a diagnosis and appropriate medication. The food was Horrible!! However, the staff was Professional and attentive to my needs during my stay despite the circumstances

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Alandria Foreman

2 Jun 2026

My experience was very nice and beta. St.Lukes wouldn’t go any other place to have a hip surgery done because they all treated me so nice and very careful with how they handle things and also everyone was professional. Have a great day.

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ariam

30 May 2026

As a person who is in the medical field I would give this place a 10/10 ! Minimal wait , They have the restrooms and vending machines in the waiting area , the nurses in triage intake listen to your concerns as well as the MD ! Before my visit to the ER ( Baylor St Luke’s ) I had went to an urgent care and they didn’t help nor listen to my concerns .. this ER actually listened, I would definitely recommend this place to families and friends ! The doctors and staff are amazing! Parking / Valet easy to access as well.

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Rosie Lee

30 May 2026

There are not enough words to describe how much I enjoyed my stay at Baylor. From the Doctors, nurses, food service workers and the cleaning lady. I was treated with so much love and respect. Medical team was amazing. I thank God for guiding me to Baylor! Thankful! Grateful! Blessed! 🙌🏽