Tesla The Woodlands Market Street

KH

Keith Hubenak

6 Aug 2026

0 stars if it would let me. I read the other reviews, and thought to myself, “it will be different for me”…..Believe all the negative reviews.

I will be honest, the young lady I dealt with was nice and polite while telling me that they are incompetent and have no idea how to plan anything. I ordered a high voltage test……17 days in advance….. 17 DAYS. They had 17 days to know I was a customer, knew what I needed, and to plan accordingly. I took off a day of work, I show up 20 minutes early, and they say that “only certain people do the HV test, and they are not here today.” What the heck?? They have morning meetings at Walmart, they have beginning of shift meetings at Burger King….you mean to tell me that a Tesla service shop, that has 17 DAYS advance notice that a HV test has to be done, can’t plan for it and make sure they are prepared??? Basically they said it would take an extra day. But I could not do that since I was leaving for Africa in two days. So I could not get the test done. What a disappointment. They really need to do better.

ON

Official Nukks Local Guide

1 Aug 2026

Horrible customer service. My wife and I set up an appointment at a specific time and got confirmation for it. We showed up 30 minutes prior to our appointment just to look around while we waited.

When we approached the counter for a sales representative, they were very condescending. At first I introduced myself and stated the purpose of my visit and then the fat white guy and the older middle eastern guy first finished their little convo then popped a joke, and when they finished chuckling turned to me and replied to my notice of appointment with “so did they two so wait until we accommodate them”

I was going to sign for vehicle, but I might as well go to another location. I wanted to talk about details about the vehicle and they are all talking to themselves, standing on the side, and just throwing jokes with each other.

This has been a terrible Tesla experience.

I do not suggest this location if what you’re interested in is getting a Tesla product.
Try checking out other locations like I will do, these two salesmen are not ready to be at the front of the shop.

DD

Dalton D Local Guide

23 Jul 2026

Terrible. Rescheduled my appointment without my permission. Nearly a month later now. The reason I got was “because of capacity constraints” as if I am not also a tesla owner as well. These people are ridiculous. I have never met any company that is as shady and corrupt as Tesla service.

BB

Butsaty Butsaty

17 Jul 2026

Pretty frustrating visit. Staff wouldn't let me sit in the car unless I gave them my contact info right away. Since it's never been a requirement at any other Tesla location I've visited, I just turned around and walked out. A shame, because I was actually interested, but this policy is just off-putting.

NS

Naresh Swaminathan

11 Jul 2026

Went in for a tire rotation. Within 10 mins of checking in I see my car being driven to a parking spot in their lot and it was there the entire time. After 20 minutes I got a notification that my car was ready to be picked up. The tire rotation was never done and when I confronted the service advisor I was told they trust their service staff. Reeks of dishonesty. Never going back to this location.

SP

SP Local Guide

30 Jun 2026

Bought a new Tesla which had issues from day one. Made an appointment at this location; after confirmation and just a few days before the appointment they moved my appointment by a few weeks. I complained that my vehicle was making too much noise and I was worried...they don't care. They will also never have loaner cars....if you buy or have Tesla then don't use this location and regardless hope that you don't have to deal with Tesla service. By far the worst service experience I have had.

JT

Joe Thomson

28 Jun 2026

I scheduled my demo drive for a Tesla because I have been wanting to look into getting a Tesla well when I ask call the location and ask them for more hours. They straight up asked me why I was trying to get more hours when they only give you one hour to drive around to “fill out the car.”
Which in my opinion is not enough time to figure out if you would want the car or not due to you having to figure out how to work the car and get used to the controls since it’s not like a regular car

The representative that I was talking to was completely rude, And since I have looked it up and confirmed with Tesla themselves that they do a 24 to 48 hour FREE demo drive these people straight up told me that I had to pay and put in an order for a Tesla and pay $289 just for 24 hours or the 48 hours on top of having to wait a month for my order to be fulfilled!!!!!!

IN ALL HONESTY, THIS MAKES ME NOT WANT TO BUY A TESLA FROM HOUSTON NOR THE WOODLANDS NOR ANYWHERE AROUND ME AT ALL ANYMORE BECAUSE THEY DO NOT DESERVE MY CUSTOMER SERVICE NOR MY MONEY THAT I HAVE WORKED VERY HARD FOR IF I WERE, YOU DON’T COME TO THIS PLACE

BR

Brian Local Guide

19 Jun 2026

After carefully reviewing current electric cars I was sold on Tesla, especially the self drive feature. I visited this store three times and in spite of staff not working with any visible customer I was never approached or spoken to. I did contact the Austin location who responded, but after consideration didn't feel like driving that far.

MS

Miralam Shah Local Guide

29 May 2026

I visited the Tesla location at the Galleria and honestly had a very disappointing experience. The employees showed a very poor attitude and didn’t even get up from their chairs to greet customers or offer assistance. When I asked questions, the responses felt rude and unprofessional. Customer service should make people feel welcome, but this was the complete opposite. This was one of the worst experiences I’ve had at a showroom, and I hope management improves the staff’s behavior and customer service.

HG

Hector Garza Local Guide

19 May 2026

This is by far the worst Tesla location to purchase a vehicle. I scheduled a demo drive, I arrived 10 minutes before scheduled, only for them to have given away my vehicle to someone who just walked in. Please do yourself a favor and go to any other location to do business with. Both the white guy and the hispanic dude are completely inept.