loaner car 70 xt5 63 cadillac xt4 29 waiting area 25 warranty work 17 roadside assistance 11 punctuality 11 battery replacement 9 timely repairs 5 car detailing 5
Delivery In store shopping Onsite services Wheelchair accessible entrance Wheelchair accessible parking Car rental Car wash Oil change Service repair Sells goods used Requires appointments Pay check Pay credit card Pay debit card Pay mobile nfc
Brice Local Guide
26 Jun 2025
Great service and knowledgeable service techs. Giovani was great about keeping me up to date with the progress of my vehicle and car looked great when I got it back. Appreciate the service department very much
L Jones
16 May 2025
New to Houston and took my car to Tom Peacock for the first time. Alvis was my service advisor and was very professional and communicative. Will be taking it here from now on
Carole Local Guide
4 Apr 2025
Excellent care and service today at Peacock Cadillac. Mr Alvis took wonderful care of my sweet caddy- making sure I understood everything that was being done, just like he’s been doing for over the last 20 years. Alvis knows Cadillac and wants only the best for his clients. Thank you Peacock Cadillac for employing only the Best ❣️
Alana
26 Mar 2025
Dropped our vehicle off a week ago and it still hasn't been serviced, which wouldn't be an issue if we could survive off of one car with two people working and 3 kids who go to school which no busses. I've been told that we are going to get a loaner car but still haven't received one.
Every time we bring our vehicle in, we are told were going to get a loaner and have yet to ever receive one. At this point I don't even think they have loaners.
Ronnie Evans
7 Mar 2025
I will not take anything there to be service. The service department is terrible specially the service guy Ricardo if he still works there or not I also tried buying a car from there before I bought mine and no one helped me. I was there for 35 minutes, looking at a car in the showroom and no one would help me, that’s why I bought my Cadillac for me another dealer
Cynthia Garcia Yip Local Guide
25 Feb 2025
I can't say enough great things about Tom Peacock Service Director Ron Samples! We were in a tough spot with a broken shift cable, and he went above and beyond to get us back on the road quickly. Ron and his team are professional, knowledgeable, and truly care about making sure everything is handled efficiently. Exceptional service like this is hard to find, and I highly recommend them to anyone in need of reliable and trustworthy car repairs. Thank you again for saving the day!
Danny P Local Guide
6 Sep 2024
Took my vehicle in to get an issue looked at and got excellent service. Tina helped me and was clear and concise. I even had a small part replaced free of charge. I will definitely be bringing my car back thanks to the fantastic customer service.
Morris Carter Local Guide
26 Mar 2024
Outstanding service department… Mr Wolf promptly answered or returned all my calls …. We requested towing assistance…. No problem….. loaner car …. We got it….they also performed extra work at no extra cost on my wife’s Escalade
Jami Maldonado Local Guide
13 Dec 2023
My car was wrecked and was in service here from January to July. When I picked up my car from the wreck my advisor then told me to let him know if any issues would occur and they would take care of it. So I don’t know why it’s an issue now. When I got my car back the airbag and check engine light were on. They never looked under the hood from the wreck. Only did body work. I had to replace the radiator fan a few months back which I feel was from the wreck. While I was at the shop they checked my check engine light and it showed too much airflow. That was months ago. I took it in about a month ago for my gears, they gave it back to me then still with the lights on. I just took it in and now they’re saying the lights are on from the wreck. Advisor Freddy said right away if my car was wrecked because the damage was from the wreck. He then said on the phone they ignored my lights because back then it didn’t “show the air flow and now it was showing the airflow was the problem”. So clearly that is a lie. Same with the airbag lights. I don’t know why a shop/dealership would ignore a check engine light that its ignorant. Freddy later said Tom peacock and Tom peacock nissian were different and he couldn’t work with me when my car was there for 6 months from the wreck. You would think they would fix it with no charge and apologize for the mistakes and inconveniences but no. They don’t know what they are doing here and every time you take it in it’s a difference issue. Why not just check the whole car and take care of all of the issues from the start? Before calling the customer that their car is ready to a overview car inspection again. With ignore check engine and airbag light? lol, I thought that’s what a car shop was suppose to do. I guess not. I keep calling management and they just hang up on me. I don’t see why they are charging me again because the airbag should go under the wreck purchase and same with the broken pipes or from the last months visit. All these issues were very overlooked and ignored. Shame.
Hard to claim your the best luxury dealership in Houston when you miss little mistakes, never have service loans or reservations.
DO NOT PURCHASE OR SERVICE HERE. GO TO BAYWAY OR SEWELL CADILLAC.
Ann Davis
5 Apr 2021
The staff I interacted with were professional and knowledgeable. I was notified upon the completion of my car being serviced. Prior to leaving I was asked we're all my concerns addressed. In my opinion, I felt appreciated as a customer and during these times, unfortunately, it's rare to find.