Voyages of Sugar Land

MB

Max Buckley

22 Nov 2025

Please never take your loved ones here. Not everyone here was bad, but it was bas enough that I have to say something. Lots of the staff were absolutely rude. I complained to several different members of staff I had a bladder infection, and didn't get medication for five days. Was left lying exposed on a table while two nurses gossiped. Nurses that said very cruel things to me and about patients. Lack of care., easily escaping patients. The list gpes on. It's sad because some of the staff really helped me, but alot of the experiences there made me feel worse about myself. I hope it gets better. I think it needs better oversight maybe.

JH

James Howlett

5 Nov 2025

This place deserves 0 stars. Every single negative review about this place is absolutely correct. They don't listen to your needs, they falsify documents to avoid actually having to follow protocol, and they break every rule they possibly can to keep you there. They shove medication down your throat without informing you what it is before you even get evaluated by a doctor, amongst other things. I’m sure it’s to keep money coming in charging your insurance as much as possible. This place needs to be investigated and subsequently closed down. Only come here if you want to be wrongfully held against your will, stripped of your rights, and treated in a way that no patient, or human being in fact, should ever have to be treated.

You can file a complaint as well with the Texas Behavioral Health Executive Council, I just downloaded the BHEC Complaint Form. Just in case someone needs to do the same!

AL

Allison Lorenzo Local Guide

17 Oct 2025

The intake bathroom was disgusting. Waste of all kinds, paper towels, and toilet paper was everywhere and no trash bag to be seen. The intake nurse lied on my court papers and the deputy never showed up to take me to court. The majority of the nurses and techs were hard to understand except for Lorenzo a who was very nice. Most of them need to go to speech therapy to learn how to say the word ask and other words. Simone was very good at giving my mom updates about my hosplization but none of the doctors and very little of the staff did so. The menu for food was very limited with only having chicken, turkey, and burgers/cheeseburgers. Chicken and turkey i am highly allergic to and the Chef's did not care one bit. So, I had a total of 32 Cheeseburgers/Hamburgers while I was there and did not throw up. Safety was bad because of fights about two male patients wanting to date me even though i refused and two other patients escaping within minutes of each other. Demi was the best therapist because she did not say bad words or do bad gestures but Sonya did even though she said she wasn't allowed to she did it anyway even though I politely asked to stop she ignored that asserative request of mine. The insulation was really bad and it was 59 degrees everywhere so it was freezing and also no hot water in the showers at all. I did not have any privacy because the lab techs made me do 7 UA's instead of just one or two and the special hats have to be more available if asked by the patient.

Andrea Roland sent me a Certified letter asking for me to call. She refuses to answer the phone. Has she been fired, suspended, or something else?

CH

Cynthia Hess

27 Sep 2025

My child desperately needed help for mental health issues. I thought this place would be a game changer for him, but instead caused him to spiral even further into depression and paranoia. Spoiler alert: Do NOT waste your money.

The place is full of mold and mildew, and it is far closer to a prison than a hospital. The head nurse is on a major power trip, and yells at family and colleagues in front of others. The rules for visitation are so petty that after driving 1.5 hours to see my kid on two separate occasions, they still refused to let me see him. They have no respect for transgender rights, refused to call him by his preferred name, and forced my kid to stay in the hallway for the first day cause they couldn’t decide if he was a boy or a girl, and therefore refused to give him a room. I wouldn’t send an animal here, let alone a person.

DT

dez Tijerina

25 Sep 2025

Visit hours are too short of a window. Very low functioning patients on wrong units. Not enough to ensure safety from violent patients. I will give credit that they make an effort to respect pronouns, give enough snacks, credit for having soda, medicine brought to bed, having an ultrasound machine...it could be a good hospital but needs to make things safer for patients

MD

Michelle Dowling

24 Sep 2025

My Daughter has just completed her voulentary 72 hour assessment period. She checked in due to depression over the suicide of her sister. She is non suicidal and non homocidal and she is intelligent lucid and non delusional. Tonight after being there 3 days she finally spoke to her dr who is also the cmo of the facility only to be manipulated into rescinding her early release letter and to be told that he’s going to revoke her voluntary status and keep her there because she complained about not being given counseling or an assessment of her mental state. They have been treating her based on a four year old record from another facility without even talking to her.
This dr is saying he’s going to say she’s suicidal because she causes trouble by demanding to leave and seek care elsewhere. A SA survivor, she’s been verbally assaulted by male patients. Then told to be quiet when she reported the incidents.
She’s terrified to be there. They medicated without assessment. Gave her seizure meds when her seizure disorder only requires rescue meds,
They gave her 6 meds in all, until she was so doped up she couldn’t speak or stand.
I’m going there in the morning and contacting the Conroe shrriffsy department in assisting me in taking my daughter home. At least Two other families have obtained legal help for their daughters as well. I will be doing the same as well as notifying local news media if the atrocious criminal behavior of the staff and admin of Voyages behavioral health.
Dr Roberto Gonzales will not take nor return my calls as of now. Tomorrow I find out if the sherries department and a top rated legal team can get his attention .
She needed help processing her grief, and instead she’s being labeled suicidal and having her rights and her freedom taken away.

MG

Monica Gonzalez

16 Sep 2025

my son has been there 5 days and every time we call they answered and hang up and after a while the just send the call straight to voicemail if it wasn't for my son calling I wouldn't even know if he's alive , he's told me he hasn't been feeling well and feels like he's gonna pass out and that the nurses pay no attention to him or check him ...!!!!! at this point its very frustrating and thinking of taking some action! the cops took him there because he had one blow out , he has never been to jail no record whatsoever , and good kid passing grades and he's on his last year of schools the way he sounds on the phone is not him ....... 5 days and haven't even got seen but quick to shove medication ....!

SA

Saad Local Guide

23 Aug 2025

A real-life example of the movie "I Care A Lot." This is not a place of healing but of control. Zero compassion, all about confinement. Felt like a jail - my loved one was stripped of their autonomy and cut off from the world. All about $$$. Patients for them are subjects, not humans.

Do not go here. Do not let other facilities transfer anyone to this place. I share these details to warn others: it is an absolute nightmare.

IF

Irasema Flores Local Guide

20 Aug 2025

PLEASE DO NOT take your loved one to this facility. Looks pretty, but they are absolutely horrible. I took that chance even after reading the bad reviews.

They absolutely don't care for their patients. Only open to collect that money. Horrible staff, no communication skills, people skills or any skills for that matter.

Please do the research and find a different facility for your loved one that needs all the help they can get.

May God guide you into making better choices than this place.

AC

Alizae Cazares

29 Jul 2025

I am extremely enraged with the level of service I received at this facility. The staff acted unprofessionally, and their behavior escalated to screaming when I pointed out that I was never provided with any essential information. Furthermore, my request to speak with a director was outright denied. This lack of communication and disregard for basic professional conduct is unacceptable. I have reported this to the state and the board. No amount of money can ever make me voluntarily admit myself or any of my family members here. I have also filed a lawsuit against this facility.