Ryan Atchison: Allstate Insurance

CP

Cristen Pescia Local Guide

21 Jun 2024

I had as similar experience as another reviewer, David Davis, that did a review from about a year ago. I was an Allstate customer for almost 28 years. Originally with Terry Libra when he had this agency before retiring. I had auto and renter's insurance for years and then auto and homeowner's. I intially spoke to an agent about getting homeowner's quotes when I received my renewal with an increase this year of almost $2100.00 with NO CLAIMS since I have owned my home. An agent did call me back, but I was at work and had to call her back. Called 3x's, left a VM, then spoke to someone twice and was promised a return call. Never heard from anyone. No one has ever reached out to see if my coverage on auto and homeowners is where it needs to be (except when Terry Libra had this agency) and they could not lower my auto coverage either. I went with Farmers, found a decent quote for homeowners and they lowered my auto insurance by $40 month with much better coverage than I had with Allstate.

JC

John Coley Local Guide

21 Jun 2024

I had been with Alstate for quite some time. But the last five months or so I was extremely disappointed with almost everyone I dealt with.

It began by me, adding my spouse to the insurance and I realized A while after that, that not only was she listed as an insured, but she was also excluded as a driver
The very first person I spoke with said yeah that would’ve been a big problem for you but then I got a hold of the office manager and she reassured me. Oh no it would not have been a problem. Well it’s really easy to say that now that there’s no risk of anything going wrong, but I know how insurance companies work and I’m about 99% positive. It would’ve been a problem so they were charging me for insurance that I’m relatively certain they would’ve never Covered.
The people at the office were very condescending and rude. I would highly recommend you choose someone else for your insurance needs.

BB

Brenda Borrego

22 Feb 2024

Horrible Agent. Reached out to me to give me a quote and instead of having my best interest first, he had his own. He automatically asked if I wanted coverage by cost or actual coverage. Meaning did I just want something cheap or did I actually want to cover my home? Having my best interest would have been to cover me the best way possible which would assure that I am not paying for a policy that is not going to cover anything if/when I need it. The second thing - he automatically put my policy with a 2% deductible. This would mean that there would be no coverage until I paid $3000 out of pocket first, instead of the standard 1% at $1,500 for a $150,000 policy for the coverage of my home. He said most people just want it cheap and do not complain until they need it and realize it is not the best coverage. I advised him that I preferred not to move forward with him because of his manner of practice and chose to just hang up. He is very unprofessional and only out to make money and does not care about the loss his customers may experience in the future. The sad part is that he is aware of what is going to happen to the customer because it has happened before.

ES

Em Stafford

8 Nov 2023

HORRIBLE experience. No one answered phone calls or emails EVER. Ryan and Taylor just played Fantasy Football all the time. Brought my rate up to $400 a month instead of $150. Ridiculous. Switching agencies asap.

CC

cory creshaw

2 Mar 2023

This Derrek Anduiza guy is not someone I would recommend getting insurance with. My premium doubled for no reason (no wrecks or tickets) I've emailed and called him multiple times with no response yet he is still able to email me to fill out a review of how he's doing. Guess after years of being with Allstate I will find a new insurance carrier.

ML

Michelle Lewis Local Guide

29 Dec 2022

I have requested many times for a direct call from agent. The staffing is terrible. No followup phone calls. When office manager states she will call back, there is no call back. Mr. Brown was my agent for many years and his business was personable. Noone there now cares about the individual to gain extra business and show interest in detail customer service.

MM

Maryorie Maryorie Local Guide

25 Oct 2022

10/25/22 I been trying to reach out to Mr Herman Burroughs Allstate he has been ignoring my emails and calls
Very unprofessional they need to remove a negative balance that I don’t owe he told me and Mrs Latrea Walters that suppose to be remove but they just ignoring me !
Hopefully by sending a message to Allstate corporate they will act on it. How they going to say that you are in good hands ?

My experience with Allstate I’m still waiting for Mr. Herman to call me with issues that I having with one of they agent I had call twice he never reply to my email back or call me

JK

Johnathan Knotts

12 Oct 2022

Never answers the phone or reply’s back. Worst ever.

HK

Haimanot Kay Workinh Local Guide

15 Sep 2022

When the 1800 number to your car and house insurance is more helpful than your agent, it's time to get a new agent.

If you decide to have business with this agency, don't expect professionalism and competency. You will not receive notification emails of your bill coming up even if you're paying them the full amount once a year. Instead they will blame everyone else and even lie and say they did. Ok let's say I believe your lie and give the benefit of doubt, but you pull a fast one and do it twice and upcharge me as well. No, I'll take my business elsewhere.

Note to Lilla Wright Agency:

This review is indeed about you. This was not the issue I had with Valerie. This is my experience with YOUR AGENCY. This is now 2 yrs in a row where we were lied to about not receiving notification of the annual house insurance policy. You can ask your employee Dee about this. I will not remove this. Also, after my car insurance went up by $200, I called and spoke to you specifically about finding a way to reduce the bill. You were NOT helpful in any way and told me that it went up for everyone. However, I called the 1800 number and someone there did help me reduce it. Therefore, the only thing getting removed is you as my agent.

SS

Stephanie Smith Local Guide

6 Jul 2022

I’ve had this agent for a long time and it always seems like mostly everyone in his office doesn’t know how to provide correct customer service. I shouldn’t have to chase down my own insurance company to have changes made. I emailed first thing in the morning about my changes, never heard a response. I called and spoke with the receptionist for about 20 minutes giving all the details needed, of course all of the “agents” were busy and I was supposed to get a call back, never did. I called back again, new receptionist said I’d have to give her all of the info again because she didn’t know who I spoke to earlier, I asked to speak to an agent instead, again they were all “busy”. I told her I’d call back in about 15 minutes when they were still open for another 35 minutes she said “ok great”. Called back, went to voicemail. Called about 5 times in a row no one answered any of those times. I’m switching agents so I don’t have to deal with this incompetent office.