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I worked with Marc recently on a home insurance quote. He has a great knowledge of the local insurance market and took the time to explain the details to me. He was patient with all my questions, and I appreciated the service he provided during my insurance search.
Reply from Ryan Atchison: Allstate Insurance business4 Oct 2024
Thank you so much Conor, I really do appreciate the kind words. And it was my absolute pleasure working with you on your home policy. If you ever need anything at all or have any other questions, please don't hesitate for a moment to reach out to me at any time. I'm always here to help.
FYI Stay away from Laura Fouts Allstate Insurance in Dickinson, Texas. I’ve had my homeowners policy with them for 2 years. Last year paid the policy in full, 1 payment for the entire year then mysteriously after paying in full they deducted another $300 from my bank account. Now this year paid again in full, 1 payment for the entire year on the policy. After paying in full for the year I took them off auto pay and they send me a bill for $77 saying my policy for the year is not paid in full because I took them off auto pay after paying my policy in full. Allstate and their agent Laura Fouts are nothing but money grabbers and not concerned in the least for their policy holders. I’ll be dumping them after policy expiration.
Reply from Ryan Atchison: Allstate Insurance business4 Oct 2024
Thank you for speaking to me about the loss of discount that created the $300 and $77 balances. We are here to review your policy concerns.
Just getting around to saying something about my experience here. My parents filled their insurance needs by working with these guys' father, so they recommended I take out a policy with this agency. I found one of the brothers to be extremely dismissive and condescending anytime I called to ask questions about my life insurance policy, and eventually I had enough of the disrespect and cancelled my policy. I also swapped to State Farm for my auto insurance needs and cut my rate in half. My suggestion is to shop around for the best deal and don't look back.
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Cristen PesciaLocal Guide
21 Jun 2024
I had as similar experience as another reviewer, David Davis, that did a review from about a year ago. I was an Allstate customer for almost 28 years. Originally with Terry Libra when he had this agency before retiring. I had auto and renter's insurance for years and then auto and homeowner's. I intially spoke to an agent about getting homeowner's quotes when I received my renewal with an increase this year of almost $2100.00 with NO CLAIMS since I have owned my home. An agent did call me back, but I was at work and had to call her back. Called 3x's, left a VM, then spoke to someone twice and was promised a return call. Never heard from anyone. No one has ever reached out to see if my coverage on auto and homeowners is where it needs to be (except when Terry Libra had this agency) and they could not lower my auto coverage either. I went with Farmers, found a decent quote for homeowners and they lowered my auto insurance by $40 month with much better coverage than I had with Allstate.
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John ColeyLocal Guide
21 Jun 2024
I had been with Alstate for quite some time. But the last five months or so I was extremely disappointed with almost everyone I dealt with.
It began by me, adding my spouse to the insurance and I realized A while after that, that not only was she listed as an insured, but she was also excluded as a driver
The very first person I spoke with said yeah that would’ve been a big problem for you but then I got a hold of the office manager and she reassured me. Oh no it would not have been a problem. Well it’s really easy to say that now that there’s no risk of anything going wrong, but I know how insurance companies work and I’m about 99% positive. It would’ve been a problem so they were charging me for insurance that I’m relatively certain they would’ve never Covered.
The people at the office were very condescending and rude. I would highly recommend you choose someone else for your insurance needs.
Reply from Ryan Atchison: Allstate Insurance business4 Jan 2026
Hi John, <br><br>Thank you for sharing your experience. I understand your frustration with the recent issues and interactions you've had. It's concerning to hear about the challenges with adding your spouse to your policy. Please reach out to [email protected] so we can address your concerns directly. Your feedback is important to us, and we appreciate your long-term relationship with Allstate.
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victor hernandezLocal Guide
15 Jun 2024
The service is quite good and access to my policy and the help in adjustment to my needs was excellent.
Very efficient and friendly staff, got a very good quote for my insurance policy. I send an email if i have any questions will reply the same day . Highly recommended.
Reply from Ryan Atchison: Allstate Insurance business4 Oct 2024
Marc is very knowledgeable and helpful. He takes the time to listen and understand your insurance needs while getting you the best rates possible. It has been a pleasure to work with him and his team.
Reply from Ryan Atchison: Allstate Insurance business4 Oct 2024
Thank you so much Hannah, I really do appreciate you taking the time to post this and for the kind words. It's been a true pleasure working with you and I look forward to working with you for many years to come. I hope you have a wonderful week and let me know if you need anything or if I can help in any way.
