Very disappointing experience. When I requested proof of insurance for a customer, the staff was dismissive and uncooperative. They instructed the customer to call directly, but then failed to answer his call or provide the needed document. This lack of professionalism and responsiveness made it extremely difficult to resolve the issue. I hope the agency improves its communication and customer support processes in the future. This is not the first time this happens.
Reply from Auto Express Insurance business4 Mar 2026
Thank you for your feedback. We understand your frustration. Due to privacy and security regulations, we are unable to release policy documents or customer information to third parties without direct authorization from the policyholder. For this reason, we ask that the customer contact us directly so we can assist them promptly.<br><br>We apologize if there was any miscommunication and are always working to improve our responsiveness and service. If you would like to discuss this further, please feel free to contact our office directly.
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