Mark Wedgworth was the sales person who helped us buy a an XT5. I’ve always been a little nervous when buying a car. This fellow really put everything to ease.
Not only did he understand what was wanted he was able to talk in a way that made sense, and that sense of humor had us laughing for days. This was the best experience I’ve ever had when buying a car. Thank you
Reply from Bayway Cadillac Southwest Service Center business4 Sep 2026
Thank you, August! It's great to hear that Mark made your car buying experience so enjoyable and stress-free. We appreciate your kind words and are glad you had a fantastic time with us.
I brought my car in for repairs, and the entire experience has been excellent. They have kept me informed every step of the way with regular updates, explained the repair process clearly, and went over all the pricing with me before doing any work. Since I don’t know much about cars, I really appreciated them taking the time to explain everything in a way I could understand.
My service advisor was incredibly kind, professional, and always available to answer my questions. The dealership was also very clean and welcoming.!!!!
Keep up the great work!
Reply from Bayway Cadillac Southwest Service Center business4 Jul 2026
Thank you, Es! We appreciate your kind words and are glad to hear that our service advisor provided you with clear explanations and support throughout the process. It's great to know you found our dealership welcoming. Your feedback motivates us to keep delivering excellent service!
After having several bad experiences at this dealership, I decided to give them one more chance because it’s the closest one to my home. I’m so glad I did!
From the moment I arrived, I noticed a huge difference. The dealership was clean, organized, and the entire service team was friendly and professional. I also had the opportunity to speak with the Service Manager, Anthony Plaza, and I truly appreciate his professionalism, kindness, and the way he handled my vehicle and my concerns.
My service advisor kept me informed throughout the entire process, explained everything clearly, and made sure all of my questions were answered. It’s obvious that the service department has made significant improvements.
I highly recommend this dealership to anyone looking for honest, professional, and outstanding customer service. Thank you, Anthony Plaza and the entire team, for restoring my confidence. 1000/10 experience!
Reply from Bayway Cadillac Southwest Service Center business4 Jul 2026
Thank you, Marco! We’re so glad to hear about your positive experience and the improvements you’ve noticed at our dealership. Anthony and the entire team work hard to provide excellent service, and your recommendation means a lot to us. We appreciate your trust and look forward to serving you again!
I give my Vistiq is 4/5 because I some reason can’t update the system so all the features mostly not work like lane changing alert but the reason I give 5 star because of my sale man nam(Alex) he’s the guy that u should ask for when to come to buy a car at this location why because this the reason so I had a problem my system I called he set me a date to bring in very quick he swooped me a loner while they are fix my Vistiq and look what I had for a lone it’s still a Vistiq very similar I was surprise and very happy because to me to drive something similar to what I been drive everyday that really great to I really appreciated what he did and I really love to give him 10/5 if I can so people please if u ever buy anything from them ask for Alex u never disappointed guys
Reply from Bayway Cadillac Southwest Service Center business4 Jun 2026
Thank you, Sam! We appreciate your feedback and are glad to hear about your positive experience with Alex. It's great to know you were happy with the loaner while your system was being fixed. Your support means a lot to us!
I recently purchased a car from this dealership, it was my first time ever dealing with Bayway Cadillac. My salesman's name was Irving Velasquez. He was one of the best salesman I've dealt with in a long time. He was able to get the deal done and get it done fast. If you are looking to pick up a new or pre-owned car from Bayway Cadillac, be sure and ask for Irving. He will take car of you for sure.
Reply from Bayway Cadillac Southwest Service Center business4 Jan 2026
Dale, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Huge shoutout to Val and Imad for getting me into my new 2026 CT5 Sport! You two are absolute rockstars 🙌 The whole process was easy, fun, and stress free, exactly how buying a car should be.
Couldn’t be happier with my new ride and the amazing service. You’ve definitely got a lifetime customer right here! 🚗💨🔥
Reply from Bayway Cadillac Southwest Service Center business4 Dec 2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Bayway Cadillac Southwest Service Center! Please don't hesitate to reach out if there's anything additional we can do for you.
My Escalade was brought in for some repair and maintenance, and I couldn't be more impressed with the service! From start to finish, everything was handled professionally and efficiently.
The customer service was outstanding. The repair and maintenance was completed quickly, and I was kept in the loop throughout the entire process. The communication was on point—there were no surprises, and they made sure I understood the work that was being done.
I’m really happy with the overall experience and would highly recommend Darik Brown as well as Rick Sanchez! Thank You Guys!!
Reply from Bayway Cadillac Southwest Service Center business4 Nov 2025
Lizz, thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
The best decision I've made since 2020: switching to a Cadillac. I love SUVs; they're the best. Thank you so much, Rick Sanchez, for your support on this new adventure with my new OPTIQ CADILLAC
Bayway Cadillac Southwest staff member they are amazing.
#electricmode
#baywaycadillacsouthwest
Reply from Bayway Cadillac Southwest Service Center business4 Oct 2025
Rachel, thank you for your kind review; we are happy to pass along your comments to the team here at Bayway Cadillac Southwest Service Center! If you have any further questions, please give us a call. We're always happy to help!
I stopped into the Service Department with no appointment due to a sudden loss of air in my tire. It turns out that I had a bolt in my tire. It was patched complementary, and it was done quickly in less than 20 minutes! AWESOME.
Reply from Bayway Cadillac Southwest Service Center business4 Oct 2025
Alonzo, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OK I got to give a 10 star out to William the supervisor in the service department. He sent a team out to pick my car up, serviced it really well and returned it back to me in great condition. William you the best keep up the good customer service because it really make a difference out here. He gave me a early Happy Birthday treatment May 29th is my birthday. And I thank bayway for good looking out for bayway customers, now that really do feel like family. 👍 love you guy's.
