Community Kia Service Center

JA

jonathan allen

16 Jan 2026

100k warranty is a joke. Transmission seal leaking. Was told its a seal and not covered. Called Kia customer service was told its up to the dealership on what parts are covered. They will find a way to get out of covering anything and everything. Unless its a recall.

LF

Laura Flores Local Guide

8 Jan 2026

I have been going there for service the last 3 years, last year mi car had a recall for seats railing, when I went for oil change they said they needed to order some pieces to get the recall done, then after 2 months they called saying they received the pieces and scheduled an appointment. Said appointment came and I left my car at the dealership, 2 hours later I came back and the receptionist told me they didn't do anything because the pieces they got were not the right ones, they would order them again and give me another appointment, which they never did, and my car doesn't show the recall no more, it means they marked it as fixed.
After that I went for another oil change, the lady was upset because I refused to change cabin filters and charged me the most expensive oil change I ever paid at that dealership. Not going back

RW

Ronnie Wade

11 Aug 2025

Horrible customer service and ownership/ management are as dishonest as they come. Will not be doing business with any of their stores in the future, and I would say that Kia Corporate is no better!

JH

Joe Hodges

17 Feb 2025

ZERO stars. Do not go to this place.
I also do business at Kia sales, having recently bought a new car from here a few months ago. The experience at their service center certainly is giving me pause to return to the sales center if this is how they operate.

Paid for oil change and tire rotation. I asked to witness them change the oil filter but they couldn’t get the cap off. I wanted to witness the filter change because I had reason to believe that the filter had not been changed during the previous oil change. After I went to the waiting area they said that they had changed the filter but they did not show me. I complained about not witnessing the oil filter change but I didn’t know how to resolve this after the fact. After returning home I noticed that the air flow cover that I witnessed them remove was not screwed in as it originally was. Then I realized that the tires had not been rotated. I now suspect that the filter was never changed. Looking for the best way to show that this is still the same filter.

ZERO stars. Do not use this place. The review requires that I give one star before I can submit the review and this is the only reason that they get 1 star.

GG

Gail Gile

15 Feb 2025

KIA Baytown my car had this issue I took it in before the recall. The service dept could not figure out the coolant leak. My Son fixed my car. Then the recall came out. I showed all the proof needed I had the problem and had to fix it on my own. KIA customer service denied my claim after 5-6 months of waiting.

I would not go here. Buyer beware.

DT

Dewayne Thomas

20 Nov 2024

I regret choosing Kia for my car. The quality is subpar, and it feels like corners were cut in every area. Within the first year, I experienced multiple issues: the brakes started squeaking, the electronics glitched out, and the overall ride felt cheap and uncomfortable.

When I tried to get these issues resolved at the dealership, customer service was dismissive and unhelpful. They charged me for repairs that should have been covered under warranty, and I constantly felt like I was being given the runaround.

Kia advertises reliability and value, but my experience has been the opposite. I expected much more, and I wouldn’t recommend this brand to anyone looking for a dependable vehicle.