Group 1 Buick GMC South

KR

Krystal Reiter

12 Jun 2026

I called Adrian at 4:00 PM about a truck we wanted to purchase that same day. Since we were driving over an hour to get there, we wanted to make sure everything was ready before making the trip. We had been working with another dealership, but they didn’t have the exact truck we were looking for. Adrian matched the deal and made the entire process quick, easy, and hassle-free.

When we arrived, the truck was washed, and had a full tank of gas waiting for us. Adrian was professional, responsive, and went above and beyond to make sure everything was ready. We truly appreciated the excellent customer service and smooth buying experience. I would highly recommend Adrian to anyone looking to purchase a vehicle

CW

Christine Wakefield

8 Jun 2026

I bought a new Buick Enclave from Fernando Valdez at Group 1 Buick GMC South and he was an awesome salesman. He carefully listened to everything I was looking for and helped me find the perfect vehicle. He was very knowledgeable about all of the new technology, helped me set up my hotspot and OnStar accounts, and made sure I felt reasonably comfortable with everything before leaving the dealership. He even followed up with me a couple of times after the sale to make sure everything was going well. I would highly recommend Fernando and Group 1 Buick GMC South to anyone looking to purchase a vehicle.
Criss W

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tamara Harris

27 May 2026

Cody was very helpful and knowledgeable about the vehicles. Too keep it real short. It was the most pleasant extremely experience I have had with a dealership. In and out within 2.5 hours, which everyone knows it's usually an all-day thing. Highly recommended! Also want to thank Mr. Roy for taking care of us and making everything a smooth transition.

JD

JaCorey D FENNELL Local Guide

2 May 2026

I have previously purchased a vehicle from this dealership, and my first experience was truly excellent. The process was smooth, and I felt valued as a customer. Because of that, I returned with confidence when I recently decided to pursue purchasing a truck—something that has long been a personal dream of mine, and one that also held deep meaning as it was a dream my late grandfather had for me as well.

Unfortunately, this second experience was very different.

I understood from the beginning that the process might be more complex since I currently have another auto loan. However, once I received an approval, I was informed by the salesperson that I could move forward, sign the paperwork, and bring my down payment on the first of the month when I would be paid. Based on that understanding, I proceeded.

When I arrived, I was told the truck was not on the lot and would be retrieved and delivered later that day—this was not what had been communicated to me. After that, communication became inconsistent. When I reached out for updates, I experienced long delays, and eventually I was told that because I had contacted the General Manager for clarification, I would now need to provide at least half of the down payment upfront. This directly contradicted what I had originally been told.

Trying to remain cooperative, I suggested we simply wait until the first so I could bring the full down payment and complete everything at once, especially since I had already signed the paperwork. Days later, when I followed up to confirm picking up the truck, I received no response until much later and was then asked to provide check stubs—despite already having an approval. When I questioned this, I was told the bank required them, which raised concerns given the timing.

Ultimately, I was informed that the truck was no longer available and that the process would need to start over entirely.

This experience left me feeling misled, disappointed, and honestly hurt. What began as an exciting and meaningful moment turned into a frustrating and disheartening situation. I value honesty and clear communication, which is why this was especially difficult given how positive my first experience was.

I am giving this review 2 stars—and that is only because of the excellent service I received during my first purchase. Based solely on this most recent experience, my rating would have been significantly lower.

I hope this feedback is taken seriously, as no customer should feel this way—especially after being led to believe everything was already in place.

RG

Rose Grayer Local Guide

29 Apr 2026

I had a wonderful experience with Group 1 South! Starting with communication via phone/text messages with Ada on gathering information of the vehicle to in-person at the dealership! Ada is a breath of fresh air and explained the process thoroughly to Orlando having my paperwork ready to go with the final stage with the finance department. Willie had my family and I in and out of his office within the hour. This is true customer service! This business sets the blueprint for all others!!! Everyone was so friendly and kind!! Thank you Ada, Orlando and Willie for a pleasant and spectacular experience. I definitely recommend this dealership for your next vehicle purchase!!

ZM

Zaid Marqueze

24 Apr 2026

Had great help with my sales person Ada she really helped us out work everything out and and get a good deal on a car and also wanted to mention that I had great help also from finance manager Ena and the manager Orlando was very hospitable thank you again beck & masten south!!!

CH

chuck holden Local Guide

7 Apr 2026

Couldn't have been worse! Car lasted less than 100 miles. About 3 days after I bought it, it wouldn't start. Left me 60 miles from home.
Its been in the shop for a month. $$$$ No oil pressure..2019 fiat .
Called salesman, told him of problem. Never called back.. Horrible, paid cash, no recourse. Yet. (One star minimum or this wouldn't have been posted)

MO

Motman Local Guide

4 Mar 2026

My 2025 Denali EV was in the service shop from 2/17 until 2/28 for the following items; 1. Remove IKON tracking device, 2, install GM software for blind turn signal, Youtube and Netflix apps etc, 3. Repair carpet panel underneath steering wheel and 4. Diagnose rattling noise from front compartment.
I had to contact my salesperson to get updates on my vehicle status. I eventually got in touch with the Service Manager, Elvin.

None of the items were done when I arrived to pick up the newly purchased truck 1/13. I owned the truck 6 weeks and it was in the shop for 2 weeks for NO reason. This can't be standard practice.

Elvin ensured that he would look into the update and contact me when the panel comes and they would perform the update then.
I really love my new Denali EV but GM HAS TO TRAIN AND UPDATE ALL PERSONNEL IN THE EV ECOSYSTEM or else this whole effort will fail.

Having to explain your product to your support personnel is unsatisfactory and will carve into new sales. As the price of EVs come down to the masses, many of your ICE customers will transition to EVs. GM is making progress on EVs, please keep up the effort. I cant believe this type of lack of training is occurring at Cadillac dealerships because I believe they are full on into getting their fleet electrified. Check with them to see what they are doing for their EV customers!

JL

jerry luis

1 Mar 2026

Hello everyone, please do not buy GMC 1500 Sierra‘s pick up trucks. This is the worst one you will make your decision. I bought my truck in 2023 brand new 0 miles since then I had problems started on 9 to 10,000 miles they tell me every time you had to fix this that that cost me every bill between 1500 to 1900 even I paid 2000 and up to repairs now is 2026. I’ve been spending so much money every visit after oil change they charge me nothing less than 500 to 1200 is my regular bill to repair. This is 0 miles when you purchase a truck from this location I just did an oil change on Friday evening and my truck start giving me a problem on Saturday. I can’t even drive engine light on you cannot give a speed on pressure go down on freeway. I hate to tell but I’m really pissed to keep paying them and going spending my time to repair. They don’t even help you to give loaner truck that’s fine but I ran from my pocket for 12 to 15 days my own rental truck and they don’t want to pay me back every time I ask them I spend thousand dollar to 1400. Just renting the pick up truck. They don’t want to even cover my half of it when you pay $1900 repairs how you feel every visit. I have all my bills keep preparing my truck since I got GM don’t take any responsibility, but they taking for sale. No. When I do my oil change, they screw you off doing something with your engine and then you pay for repairs that kind of money per truck will be good for another next oil change because you pay that much money when you pay your regular oil change after a month or two you gonna see in one or two days your truck will give you a problem. I hate about all these things keep happening for me so many years this is nothing new or first time this is happening with GM motors. but I always tell all my friends and family was best but I don’t see nothing. I feel is one of the worst. I’m really mad right now. I don’t have time to keep going and fixing the truck and loses after $1500-$2000 even $3000 with a rental. You try to get help and try to fix your truck. All they say just drop off. $$$

TG

theresa galvan

13 Dec 2025

Liz was amazing. From first contact to end of sale. Explained the vehicle details well and sincerely helped me with answering all my questions. The car was ready for me and that saved time from me being at the dealership. Overall experience was amazing. Especially appreciate her taking the time to show about the aspects of the vehicle. The newer vehicles are fancy . Pricing was good and the tire and windshield protection is a great add on.