Motman Local Guide
4 Mar 2026
My 2025 Denali EV was in the service shop from 2/17 until 2/28 for the following items; 1. Remove IKON tracking device, 2, install GM software for blind turn signal, Youtube and Netflix apps etc, 3. Repair carpet panel underneath steering wheel and 4. Diagnose rattling noise from front compartment.
I had to contact my salesperson to get updates on my vehicle status. I eventually got in touch with the Service Manager, Elvin.
None of the items were done when I arrived to pick up the newly purchased truck 1/13. I owned the truck 6 weeks and it was in the shop for 2 weeks for NO reason. This can't be standard practice.
Elvin ensured that he would look into the update and contact me when the panel comes and they would perform the update then.
I really love my new Denali EV but GM HAS TO TRAIN AND UPDATE ALL PERSONNEL IN THE EV ECOSYSTEM or else this whole effort will fail.
Having to explain your product to your support personnel is unsatisfactory and will carve into new sales. As the price of EVs come down to the masses, many of your ICE customers will transition to EVs. GM is making progress on EVs, please keep up the effort. I cant believe this type of lack of training is occurring at Cadillac dealerships because I believe they are full on into getting their fleet electrified. Check with them to see what they are doing for their EV customers!
Thank you for taking the time to share your detailed feedback. I sincerely apologize for the frustration and inconvenience you experienced during your recent service visit. I understand how disappointing it must have been to have your new Denali EV in the shop for an extended period and then find that the items discussed had not yet been completed when you arrived for pickup.<br><br>Your comments about communication, follow-through, and EV training are extremely important to us. As EV technology continues to evolve, it’s critical that our team stays properly trained and keeps customers informed throughout the service process. What you described is not the experience we want for our customers, especially when you’ve trusted us with a brand-new vehicle.<br><br>I appreciate you mentioning that you love your Denali EV, and we want to make sure the ownership experience matches that excitement. Your feedback has been shared with our service leadership team so we can review what happened and improve both our communication and EV service procedures moving forward.<br>Please feel free to contact me anytime.<br><br>Elvin Carrera<br>[email protected]<br>Group 1 Buick GMC South<br><br>Thank you again for bringing this to our attention and for your patience.